Commonwealth Senior Living

Nursing home. Odor and smell

Started off good but quickly went downhill. The lack of permanent front desk staff, lack of weekend staffing, issues with personal care, lack of effective responsiveness from management and more made us make the decision to move our loved one after only a few months. Additionally, the rates are high for such a low quality of service.

There is NO communication! Staff don't know what is going on. All I hear is "I'll check on that" or "I'll ask so and so". NEVER get a straight answer. As far as I know they have had 4-5 directors. Staff turnover is frequent. There are only a couple staff members I trust. You just never get a straight answer and returned phone calls do not happen! I have had many conversations with residents that live there and they are not happy. I also have noticed many more empty rooms in the last 2 months. As soon as I can my father will be transferred out of there!

The first time walking in, I knew this wasn't a good place. The managers that work at The Landing are very rude and have no gratitude. The food is very gross. Someone was waiting 40 minutes just to get some soup in his room. I don't recommend this place. STAY AWAY. The only good thing is they keep it somewhat clean. Also, the aids are nice, but some of them are very young. It is very expensive, and I think they have changed the name a few time, for an odd reason... Anyways, take your loved one somewhere.

My mother spent a month at Commonwealth memory care in Cedar Bluff, Va. I have a number of concerns. First, the aides seemed to be more concerned with cell phones than with the patients. I have arrived more than once to find that my mother was not given food because she did not go to the dining room. I had to request a tray be sent to her room or I suppose she would not have been fed that day at all. The food was one of the few positive things about the facility. It was home cooked and delicious. My mother was left alone most of the day with no interaction with anyone for hours at a time. The aides did stick their heads in the door every two hours but that was about it. There were supposed to be activities everyday, but I didn't find that to be the case. Patients were left for hours just sitting in wheelchairs. The entire atmosphere of the facility was depressing. Needless to say I transferred my mother to a different facility which I have found to be wonderful. The staff treat the patients with respect and great care. I would not advise anyone to leave a loved one at Commonwealth Memory Care in Cedar Bluff, VA.

Outstanding food often offered seconds. The most disappointing thing about the Commonwealth was the lack of knowledge the staff had about how to deal with my husband's disease. Lewy's Body's Dementia with Parkinsons. I was constantly having to educate the staff about his hallucinations and paranoia.

They truly sell the impression of a happy and committed staff. They are very good at exposing the right residents to potential residents. Of course, that is their job. If the family of the loved one who moves in is not a constant in the residence, both day and night, a lot will be missed in your loved one's care. We did not receive the care we guaranteed, and that's even with us watching. Food was subpar. Management was worse. I would NOT recommend this place, not even to my worst enemy.

Good in the beginning...then months ago key personnel like Executive Director, Director of Nursing, Marketing Director all left! We placed our loved ones in another facility...it has really gone down hill! Suggest the state go in unannounced and does an evaluation of their memory care!! PLEASE...DO NOT RECOMMEND that place to any others!

I am not happy at all. The facility is beautiful as is the room. Quite a few of the caregivers seem to have a chip on their shoulders. You might want to do some research before choosing this facility. I regret choosing this facility for my loved one.

The rating should be zero. The memory care facility should be condemned. It was horrible, worse staff ever and they couldn't care less. I wish I never brought my mother there.

This is not a place that I would recommend and I do not believe that you should be recommending this place either. They do not stand up to their promises nor do they have the staff to care for the residence there.

I don’t like how some of the RCAs are treated they go above and beyond for my loved one and the med tech on day shift is very rude she has an attitude with the rcas sometimes or the family members when asked a question commonwealth is very understaffed and very unorganized……. Some of the head people in the office doesn’t seem friendly at all it’s 2 rcas that does a wonderful job and I really appreciate them for being so nice to my loved one

I was initially excited about having my dad stay with this facility. The salesman ensured me that the staff were well-trained to handle difficult patients with dementia, as I made clear my concerns about their ability to handle his behaviors. I was assured that this was a common concern and that within the first month, he’d likely be fine. The salesman even developed a plan with me to get him into the facility initially. However, from the time we tried to admit him, there was a lack of communication and follow through. The salesman did NOT make the staff aware of the initial plan, so we had to abort that. I do believe the nursing/caregiving staff did their best with my dad’s difficult personality, attitude, etc. However, the situation could have been handled much better. Unfortunately, we had to hear from hospital staff when he was admitted for pneumonia that the facility may not accept him back, which was the first time we were made aware of such issues. We moved him then.

AVOID this place if possible. My mother was a resident here for 3 years and at first (when it was Saybrook at Haddam) it was great. The food was freshly cooked, and the staff was nice. Since Commonwealth took over about a year ago, it has gone downhill. The food they serve now is NOT freshly cooked, it's from an institutional food service and is most times inedible. My mom constantly complained that the fish was dried up, the chicken was so tough you couldn't cut it and there was no fresh fruit or veggies. Due to circumstances that my mother needed more assistance, I had to move her out. She fell in July and was in rehab for a month. After finding out that she needed more assistance that Commonwealth couldn't (wouldn't offer), the Executive Director refused to work with me on the charges and insisted that I give a 30 day notice. I ended up paying for 2 months that my mother didn't live there. And then after being OVERCHARGED, I had to fight for the credit that was due to me.

Overcharged by a lot for everything. Sent mother to hospital immediately if something didn't seem right. Meal tray was left in room for a month so there were maggots & bananas were left out for a month too. Mother waited, at times, a long time for care that was promised much earlier.

Comment on quality of care. We were still in the first week transition period, not visiting so mom could adjust when another patient had an altercation with mom, knocking her on the ground. An aide called to tell me about the incident. I asked to speak to mom and her speech was very slurred. It was then that I asked if mom had been given a drug. The aide stated yes, per the facility's policy, all parties involved are to be administered a sedative, regardless of who initiated the aggressive behavior. Mom got out of bed that night and fell, fracturing her hip in 2 locations. Due to her age surgery was not recommended. Based on her extremely slurred speech earlier, I belief the sedative made her woozy, causing her to loose her balance and fall....After her fall, obviously the family had regular visits. During that time, the nurse and aides were very sweet, attentive and extremely helpful caring for mom. Unfortunately, due to mom's memory loss, she did not remember her injuries and fell a couple more times before passing away.

There are some aides here that has attitudes and act like they don't want to do there job like it's an inconvenience to them not very nice at all if they don't want to do there job then why be on health care

Mom was sent to the hospital within 24 hours of checking in. And then we were billed over $[removed] for her less than 24 hours residency. What a total nightmare sorting that through. It took us weeks to finally get an accounting that was then completely incorrect even if she had been there longer. I really have nothing more to say.

Mom was discharged from home and we still have not heard anything or have gotten any money back for the 25 days. So I'm not doing any further evaluation until I hear about refund. I rated everything N/A.

The facility was designed nicely. The decor was pleasant. The staff bordered on indifferent to wanting to be left alone. The head nurse was very pleasant but her attitude didn't transfer to the staff that walked into his room. My husband was there for 5 weeks. He was very sick. I willingly paid top dollar for what I was told would be top care. He did not get it. It was a sad way to end a 56 year marriage. The night before he died I talked with his hospice nurse about moving him to a different facility. I was too late.