Commonwealth Senior Living

They weren't equipped for our needs. Seems like the sales team and ops team differ on what the facility can provide. I'd recommend the facility if the clients needs were small.

The staff is very nice and were a huge help, working with us to find the best and affordable care package for our step-mom.

They are experiencing high turn over lately, not sure what is causes that issue. But it can be confusing for my mom. My dad responds better to certain staff members, so when they are pulled to another area he gets aggressive and agitated. I know this really can not be helped, but it is difficult for dementia patients when things are different from day to day.

Do your due diligence, visit the places, talk to both residents and staff to get a better understanding of how happy they are living and working there. In our experience at Commonwealth, the staff was very caring and really good to my dad. They were short staffed, but did their best. They did the best with the food they had to work with. The nursing staff would keep me in the loop. I never was able to get in contact with [name removed]. The hospice folks were helpful.

When my father passed, the way Commonwealth Senior Living dealt with us was disappointing. I as there the next day to remove his belongings, and it wasn't what I was expecting. With our experience it would be hard to recommend to other families.

They're just after the money. They don't hire enough staff in the dining room. The food is not very good but they won't invest in a good chef. Half the time my loved oneleaves there hungry and I have to buy snacks. We picked this community, because it was close and they made it sound so good. It's decorated so nicely and I really liked it. I had no idea that some of the aides were so mean.

My family and loved one have had an average experience with Seaton Chesterfield. We would recommend that you ask lots of questions to different staff members and residents during your tour to make sure you are getting the entire picture and correct information. Make sure you continue to advocate for your loved one and visit often to make sure your loved one is doing well. During the time our loved one has been here, it has been hard to find staff to answer our questions without being vague, and us having to ask further follow up questions.

We toured with Commonwealth Senior Living at Willow Grove and the view from dining area was nice. The person giving us the tour at Commonwealth seemed more of a car salesman.

We picked this community, because the price was better than other local places, and the location was closer to both myself and my brother. It's a good place for the price, but the constant turnover with staff makes it difficult for anyone to be taught the way to take care of someone. Overall, the staff seems nice and helpful. Management is courteous, but is somewhat unreliable.

The initial sales person was wonderful. My mom has mental health issues so she was a challenge for them. The communication could be much better with returning emails in a timely fashion. Out of other communities we had looked at, Commonwealth Senior Living was the only one that would except our loved one. I would recommend it if they're trying to find placement for a love one

It's beautiful! They are going through some changes but seem to be handling it well. My mom is adjusting well. Communication has been a struggle. But we are working through it daily. That is the one thing that is a great comfort! My moms care is amazing. With her struggles to adjust they have had constant care with her. That feels good to know they care about her.

Had some issues with meds in the beginning that took longer than it should have to sort out, especially pain meds. Food is mediocre. Very welcoming. Responsive to our questions and concerns although the medicine dispensing issues took far too long to correct. The apartments are nice with large windows. Nice Common space on every floor. Front desk staff especially friendly.

The staff is friendly and they work hard, but they are often short handed. The meals are good, as well. I would recommend this facility to family and friends.

Our family had an in person tour with Seaton Chesterfield and overall the tour experience was okay, we knew it wasn't going to be the correct place for our loved one and the pricing just was not quite right.

Response time to resident's requests for care/attention needs to be improved. The staff is well meaning but seem to be short handed more often than not. My loved one often had to wait 30-60 minutes for a staff member to respond to his life alert bell. The last straw was the assistant director of nursing calling to inform me they believed my loved one had suffered a stroke and they were waiting for a "transport van" to take him to the hospital. I insisted she call 911 and her response conveyed that she was inconvenienced by the request, but she did comply.

It appears that a lot of the caregivers don't seem to have customer service towards the residents. It seems like my loved one seems to be getting ignored. It would be nice to have better caregiver communication towards the residents. The memory care team could use some tenured staff members to care for the residents. The administration is very nice and professional. The community overall is clean. This is the best smelling community I have been in. In fact it smells fresh each time I work in.

I would love it if the residents could get their bathing on a regular basis.

We picked this community, because it was available and they said they could handle my loved ones level of care. It's a memory care facility, and they did not offer extensive rehab. They should stick to memory care because they don't have a rehab facility. They contract with outside agencies.

Some people were friendly, while others were rude. The head nurses were so compassionate. They were a bit unorganized when my loved one arrived, and everything was not ready. It was a nice facility but overall it wasn't the highest level of care that I expected.

The facility was nice, but there was a major lack of care, they had a shortage of staff and did not have enough people to care for the residents there. It was very expensive and we had to provide a nurse to sit with our loved one as well.