Commonwealth Senior Living

I sought this facility out as a secure living environment for my mother. My mother is and was a difficult patient. She is struggling with early onset dementia and psychiatric care. After a psychiatric stay at a mental health hospital, she was not welcome back. Exceptional cleanliness and a beautiful facility. The special dietary needs (gluten and nut free) of my mother were able to be be met! However, they were unable to accommodate "a difficult patient" whose medical needs were not only early onset dementia care-- she also has psychiatric issues. Upon discharge from a psychiatric hospital mom was not welcome back there. "We are unable to accommodate her level of care." I needed a safe, secure facility for mom to live in while we navigated her medical and psychiatric needs. Commonwealth did their best, yet were unable to help us.

Very nice, smaller community than others in the area, nice large rooms. All the administrators were very friendly and helpful. The meals were well prepared and tasty!! The only draw back was the healthcare, my father was assessed as a level 5 (highest) which we were promised he'd get extra care which cost more. However, it was no different from level 1 and the nursing staff was terrible!! Inattentive, didn't take extra time for his needs, treated him more like a hassle than a person. Needless to say, my father went into the hospital twice in two weeks and decided he'd rather come home to die than go back.

Overall the experience was not pleasurable for our family. My mother-in-law never liked the place and did not feel safe there, however, there were two family members that did not help the situation and fed her fears and dislikes. I felt American House had potential and we could have possibly worked out the issues but it never happened. I did have concerns about the care and I felt a lot of the issues came from the top down which in any business unless that changes the business will always have issues. Communication was horrible.

We picked this community, because they allowed dogs and were in our price range. But also the renovations looked nice and promising I haven't been impressed. They don't have good communication or follow through. Trasportation was offered but not provided as promised.

I've actually waited a couple of years to write this so that my emotions about the passing of my family member (which was natural) would not interfere with my assessment of The Ballentine. So at this point, I can clearly share how much I regret choosing this place. It began with the small discrepancy between what I was told in our initial visit and how my family member's first day unfolded, followed immediately by a lot of clothing and personal possessions disappearing within 24 hours, and also a second time. There were a lot of other things also, and whenever I tried to address them, the double-talk was so evident. I felt I needed to be present to make sure had what she needed, fortunately, I could be there regularly. I am appreciative however of some of the staff who were really good.

I was not impressed by my tour at Caton Merchant House. The facility looked old and run down and all of the residents here needed a lot more care than my loved one did.

American House Wyoming left us with a not so great impression Our tour guide didn’t even know he was supposed to meeting with us that day. The tour felt haphazard, and I didn't really get a good vibe.

They don't have enough staff right now to take care of the residents. They have one nurse and everyone else is an assistant so they cant make any decisions. The person that runs the location is never there for you to ask the questions that you have and then also with one nurse there is no nurse to answer questions. I would not recommend. Until they fix this problem things will not be good.

For the most part it’s good . They have an extremely high turn over of staff members . The staff is friendly . You do hAve to remind CNA’s of certain duties at times and make them aware that you are keeping an eye out . The grounds are beautiful with the lake view and all the ducks and swans . You won’t find a nicer setting . I wish they paid the staff more money to keep the same people working there . It would be much easier for the residents . All in all it’s a nice place . I know no place is perfect

Memory Care activities sound good. Pricing was good but add ons were confusing. Not as clean as I prefer.

We just received a call that mom was found on the floor in her apartment bleeding from her head. My family and I have tried calling back the facility several times, letting the phone ring for 5 minutes straight and NO ONE answered. This is a repeat occurrence but now we're really unhappy. I think there is one person at night currently for an entire assisted living AND memory care facility due to turnover of staff A nurse is on call at night but not on site. Starting to realize this is a mistake. The grounds are beautiful but the caregiver to resident ratio is not enough.

This facility seemed outdated compared to others we’d seen. We would not ne including it in our list of possible choices.

I really do not have much to say about how things are going for my loved one since he made the move into this community. I am very unhappy at the moment and think they could use a lot of improvement in the quality of care they provide the residents. I do not think it is up to standards and they lack in organization on how to run this place.

The facility looks great and depending on care needs could be a great place. If you have memory care problems or require lots of care I would look elsewhere. Management is on their 4th executive director since opening in 2015. All the staff is a revolving door and the "nursing team" are less than professional (attitude and appearance). The care is adequate but not much better. If your loved one is independent it might be a good fit. If you require an engaging and dynamic team this is not your place. You will be very disappointed in the "executive team" and I suggest questioning them often on care plans and activities for your loved one.

My father was only at this community for a short time before I had removed him from the facility for poor quality of care. There where a couple of great caregivers that where good but that is about all of the good thing i have to say about this place. They really dropped the ball on the medical aspect of his care and my family and I where very disappointed in how they handled things. I would not recommend this place to anyone.

I went to go see this community and really was not that impressed with it. The rooms were to small. The staff seemed to be helpful and answered all questions. The community was clean. It just was not a good place for my parents.

We are having daily problem, they don't care, bad communication.

I selected Kings Grant House because the facility was small, very clean and it fit my mother's budget. The Marketing & Sales Director gave KGH such high praises. I was told that my mother's room would be cleaned & ready for her to move into on the date I specified. When I arrived on that date, the room was dirty and the roommate personal items were all over the room as if she had a private room. I spoke to the housekeeper and she informed me that she didn't know anything about a new resident moving. She went to get the head of maintenance, he came to the room and he didn't know anything about a new resident moving in either. The maintenance person went and got the Director, [name removed]. [name removed] wasn't aware that the room wasn't ready for my mother to move in either. Why would the Marketing & Sales Director assure me that everything would be taken care of when my mother arrived? My mother has been there 3 weeks and it took the staff 2 1/2 weeks to get her medications right. [removed] I have spoken to the Director about this problem and he assured me it wouldn't happen again .... well it did. I am going to request that the Director, [removed], remove the roommate from the room. My mother's budget is very tight and she cannot afford to move into a single/private room. Something has got to be done, after all my mother is not the "problem". If I can find another nice/clean and affordable assistant living facility, I will be moving my mother ASAP.

Kings Grant House did not end up being a very good fit for my loved one. The setting here felt much more clinical than his previous residence, the residents were all fairly high on the care need scale and most of them were in wheelchairs. It felt very claustrophobic and could be difficult to navigate due to all the wheelchairs. I also do not feel that the level of care and attentiveness provided by the staff were nearly as high as they promised when we toured. I would not recommend them, based on our experience.

This facility does everything they can to get you in the door, but once you're in the special treatment ends. I helped set up her room which was impeccably neat, clean and classy. Now it looks like a tornado hit. Dirty clothes strewn on the floor, stains on the bedspread and her loveseat, throwing things in the wash that I specifically labeled on a sign that it needs to be drycleaned. Nothing is where I put it. She is dressed in mismatched clothing, her toenails were so long that they were growing into her skin even though a podiatrist was there to see patients the day before I noticed this. She has lost her hearing aids numerous times and no one appears to be looking for it. They either don't put them in her ear or they put them in the wrong ear. $3200 and she doesn't get to use them. She was dressed for Easter service in a white sports hoodie that was covered in black stains. She went a week of being listless before someone brought it to our attention and she wound up with a pneumonia and spent 5 days in the hospital. The food is undesirable. They want to bump up our monthly rate because she went from 7 to 8 pills a day! This is ridiculous. Now they are talking about moving her to an area where she would get more care with another increase in cost. It is rare that I see any staff when I walk in, and lastly there is no welcome desk. Anyone can come in and go as they please with no accountability by staff. I am disappointed in the lack & quality of care. She has complained that the aides are too rough with her in getting her out of bed as she has a bad back. She was supposed to be using her walker, but everytime I have come to visit she is always in her wheelchair, and now she is too weak to walk on her own. Her health is declining and I'm sure it is in someway linked to her lack of quality care. There is a great turnover in staff. The ones that have been there a while provide good care but there are too many transient workers.