Commonwealth Senior Living

Crystal Springs is the only Assisted Living facility I have found in the W. MI area that has a dementia lockdown area. If you compare their rates with a nursing home facility you will find they are approximately 50% lower! The rooms are like a hotel room and can be made to feel like home by bringing in familiar items. I am happy to have found Crystal Springs though it is 65 miles from my home! My only objection is that if your loved one is there on the 1st of the month you pay for the whole month. I paid $1,000 entry fee and for 6 weeks; my husband passed away under Hospice care in exactly 4 weeks from his date of entry. Thus, I paid for 2 weeks care that was not used. It seems to me they might consider adjusting according to days or weeks used. I am familiar with other facilities that do make the adjustment.

I visited this one by accident and it was kind of depressing. The residents looked kind of catatonic, it was an assisted living plus PLUS if I were to label it. It's for people with more needs, they have on staff nurses but I think that's when people are a little too far gone, where they can't bathe themselves or they get lost.

She left because she was not getting the care she needed here. Actually, it was getting to be time where she needed to be moved to the memory care unit. They were friendly though, there was not as many activities and they were left on their own a lot more

Food is good. Staff is mostly friendly and efficient. Apartment is small and arrangement is a little strange, but he gets a discount. It is clean. There are activities daily.

In summary, the caregivers are fantastic. There seems to be frequent turnover in administration and they are not responsive. Whenever you have a question you are referred to "management" but management does not answer email or voice mail. The facility is very clean. My dad passed away recently.

Recent management changes have resulted in reduced response time and conditions. Hopefully the original standards will return soon

The staff was very nice. The facility is lovely. The room size was nice and Dad even shared a "double" with a roommate. Some rooms smell like urine. My Dad loved the food as much as he could since it wasn't my mom's cooking. My Dad probably needed a nursing home, at the end. Bed sores got very bad and he would not change positions for long. The care team let him dictate whether or not he moved based on his mood. They sometimes wouldn't change him, if he didn't "feel" wet. But he should have changed position every couple of hours and changed diaper too.

Facility seems fine for those without neurological conditions, but Staff is not neurologically trained/experienced enough, nor has enough patience for effective care of those with Parkinson's

The staff is often short staffed, with most staff being helpful and kind. Activities are varied and interesting for seniors The food/ dining is average to good. The facility and rooms are in excellent shape, spacious and attractive.

It has the potential of being a great place but supervision needs to be tighter. Too much of people standing around either waiting for others to do job or things just not getting done. I felt they wanted my husband to go on hospice so the facility staff didn't have to do as much. He was in memory care & I always felt the residents there didn't get as much attention as others & they needed more.

The facility is in poor condition and needs modernization. Roaches were apparent on multiple occasions. Communication on mom's condition was poor. Health records / issues were not updated properly or consistently. Mom's care plan was changed without discussing it with me and her charges were increased. I was promised by management i would be refunded the difference but never was. Mom passed away on [date removed] and her room was cleaned out completely by [date removed] and i was promised a refund for the remaining days but never was.

I do see other residents participating in the activities and enjoying them and we would recommend this community to other

We understand they may be up for sale, so that's a consideration for future clients. I can say she really hates the food. It's up for sale - tread carefully.

Overall good experience…many management changes. Food is ok. Care sometimes is a little less than I expect for almost [removed] a month. Some staff is good while others are not. Maintenance does a real good job and very responsive. Clean property. There is no perfect place out there but overall Senior Commonwealth is clean and smells nice….better than a nursing home. I expect more from a property that customer is paying [fee removed] a month for accommodation and service.

Meal times are inconsistent. Food not hot. Water in apartment is warm at best, though efforts to repair in the works. No orientation provided so mom isn't sure of contacts & had to learn from other residents about services, meal times, trash location, etc. Staff are really nice, but housekeeping terribly understaffed!

The staff was friendly. My mother never received her meds on time. Although we addressed it. She and other residents complained about the food. My mother said it was not good at all. Her room was not cleaned only something's in the bathroom occasionally.

Most of the residents who can afford it bring in their own staff people to help them. My mother did and she was not the only one. She did not get sufficient attention from the staff there and since she brought in her own people she got even less, yet they were charging us full rate for hands on care. The laundry services that she paid for were terrible. The dryer barely worked. A load left in for two hours was returned to her still damp. When her staff tried to do her laundry they were told they could only do so on a specific day. Mom ran through 1-2 sets of sheets per day. That was insufficient. Even Mom's staff complained about the care there. The PT services was good but we had issues with the billing with them.

They were the best that we tried. They did not give mom her medicine and when she acted up (no meds) they were not very tolerant. Most of the staff were great. One night team was horrible. They handled her in a way she fought back. We paid a huge fee to get her in and outrageous monthly fee. We feel like we paid enough to have her taken care of better than she was. They have a good reputation and 2/4 of the staff is great. We appreciate them taking care of mom. If only they would supervise the night shift a little better it may make a difference. I would recommend them for a moderately ill person. Anyone that is a little disruptive should not be there

Make sure everything is explained up front. Hard contacting doctor on patient. Director not as responsive as I would like. Nice place overall. No perfect place out there but for $[removed] a month I was expecting a little more.

Night staff is always short. For the most part , the staff likes to congregate the memory care people in one area. Be prepared to wait to get in and out of the secure memory care area. I would recommend Commonwealth to others looking. My husband picks up the deceased bodies for a funeral home and he gets into many homes. He says the three common wealth facilities are some of the best in our area.