Commonwealth Senior Living

I understand that elder care is a challenging issue from both a business and human condition perspective. Gloucester House was really on point when we moved our in-laws in. Staffing changes and challenges have dulled our enthusiasm. There are still good people working there who actually care but there are others there (doctors and nursing staff specifically) who either don't care or are too overwhelmed to have the time to care.

Very lacking in nursing care. The aides are great but I'm not impressed with the 2 nurses they have had. For example, found my mom in her nightgown at 4 pm, still in her room, not feeling good, and all her pills on the floor.

Came here approx 30 days ago. Nothing bad about it, sure good overall!

They were understaffed when we were there, we moved to [facility name removed] on [date removed]. [facility name removed[] is a huge improvement. The response times at Commonwealth were not good.

Staff great; apartment size better than most; food was terrible; very sanitary; ED not as personable than previous one. Unfortunate that my mother had to leave. The facility wanted her to move to a small apartment in memory care that was not appropriate. Moved her to another facility that accommodated her in assisted living.

The community is clean and the staff members are friendly. We gave the care services a N/A because we provide our own care. The meals at times can be a hit or miss. We gave the activities a N/A because our loved one does not participate in them. However, yes we would recommend this community to other families, it's all conditional on their needs at the time

Staff is friendly. The menu is very repetitive. They serve a lot of shrimp and fish which is not a favorite. The company is happy to take the rent with automatic withdrawal but we seem to have issues getting the actual bill before they take the payment. Overall the place is very clean, staff is friendly and most are helpful. Their food really needs to be improved though.

Based on our experience we think Commonwealth Senior Living could always improve on the communication. However, we would recommend this community to other families who may need a place for their loved ones.

My loved one was previously a resident at Commonwealth Senior Living at Kilmarnock and the overall experience was good for her. The move in process went well. The staff and the quality of the meals were both good. The housekeeping was okay, they could use more help. Overall, I would recommend Commonwealth at Kilmarnock to others.

The bathroom plumbing, needs fixing. The floors are too slippery. The bedroom closet door is broken and needs fixing. The meal servings are too small and seconds are hard to get. Some of the waitresses are rude and condescending. There doesn't seem to be enough activities for the residents at the facility and or outside trips. They need music, movies.....

They could not even do simple things like ensure that residents have their teeth in their mouth, their hearing aids on and their glasses each day. Residents live a very undignified existence there. Fortunately, my mother had family that would come in and help.

I am in Independent Living and I have found it very hard to mild into the community here. I would not mind being helpful in areas, but there is not Community invites or get togethers over Coffee tea or Cake or even a little Bring a Dish to the Gazebo on a Sunday afternoon or evening. Everyone seems to be Independent and lonely. I feel for all of them, but worry about becoming too attached. By the way, that lawn bench on the corner was a GREAT IDEA and it gave comfort to the ones that enjoyed sitting on it. It was old and rickety and would like to see a newer model that is sturdy and safe there!

As with most businesses some employees at Commonwealth were enthusiastic and went out of their way to be helpful. Some staff were careless and at times inconsiderate in the performance of their responsibilities. But that is likely symptomatic of the care giving business where staff generally is lean because of operational cost containment and forced staff reduction savings considerations. The end result of this was that available staff could not always respond in a timely fashion to the immediate needs or requests of the residents. Plus the employee stress levels this created across the board was very high from what I witnessed on my daily visits to Commonwealth. So new residents expectations and their actual service experience may not be exactly what they anticipate and expect it to be. The low rating I gave on food was not so much about quality but with the availability of the food planned to be served at various mealtimes. More than a few times during my wife's stay at Commonwealth they ran out of the food she ordered in advance of the meal and she had to resort to eating whatever was offered in its place or do with skipping a meal. I know with COVID that food deliveries might have been messed up or delayed. But during my wife's stay, which was well after COVID, there is little excuse for what appeared to be regular issues with last minute food substitutions or only having one choice. This happened several times where the only available choice was a fish item, which my wife is allergic to. This is something that left my wife with a negative feeling about her experience at Commonwealth. I will give positive credit to Commonwealth as to their sincere efforts to keep their residents involved in daily activities within their varying range of mental and physical abilities to participate. That's no easy task to accomplish. Commonwealth does have a wonderful lake and grounds behind the main building structure. So for those residents who don't have serious physical limitations they can sit outside on nice days and enjoy the surrounding environment.

The staff had a great turnover by the time we got to know them one week they were gone the next they didn't seem to try very hard to interact [name removed]with activities.I would tell a friend to definitely check around although a lot of the places we looked at weren't much better.

The staff is courteous and very professional however communication with more senior level managers/directors is difficult at best, not responsive at all.

They weren't equipped for our needs. Seems like the sales team and ops team differ on what the facility can provide. I'd recommend the facility if the clients needs were small.

The staff is very nice and were a huge help, working with us to find the best and affordable care package for our step-mom.

They are experiencing high turn over lately, not sure what is causes that issue. But it can be confusing for my mom. My dad responds better to certain staff members, so when they are pulled to another area he gets aggressive and agitated. I know this really can not be helped, but it is difficult for dementia patients when things are different from day to day.

Do your due diligence, visit the places, talk to both residents and staff to get a better understanding of how happy they are living and working there. In our experience at Commonwealth, the staff was very caring and really good to my dad. They were short staffed, but did their best. They did the best with the food they had to work with. The nursing staff would keep me in the loop. I never was able to get in contact with [name removed]. The hospice folks were helpful.

When my father passed, the way Commonwealth Senior Living dealt with us was disappointing. I as there the next day to remove his belongings, and it wasn't what I was expecting. With our experience it would be hard to recommend to other families.