Commonwealth Senior Living

Came here approx 30 days ago. Nothing bad about it, sure good overall!

They were understaffed when we were there, we moved to [facility name removed] on [date removed]. [facility name removed[] is a huge improvement. The response times at Commonwealth were not good.

Staff great; apartment size better than most; food was terrible; very sanitary; ED not as personable than previous one. Unfortunate that my mother had to leave. The facility wanted her to move to a small apartment in memory care that was not appropriate. Moved her to another facility that accommodated her in assisted living.

Staff is friendly. The menu is very repetitive. They serve a lot of shrimp and fish which is not a favorite. The company is happy to take the rent with automatic withdrawal but we seem to have issues getting the actual bill before they take the payment. Overall the place is very clean, staff is friendly and most are helpful. Their food really needs to be improved though.

Based on our experience we think Commonwealth Senior Living could always improve on the communication. However, we would recommend this community to other families who may need a place for their loved ones.

My loved one was previously a resident at Commonwealth Senior Living at Kilmarnock and the overall experience was good for her. The move in process went well. The staff and the quality of the meals were both good. The housekeeping was okay, they could use more help. Overall, I would recommend Commonwealth at Kilmarnock to others.

The bathroom plumbing, needs fixing. The floors are too slippery. The bedroom closet door is broken and needs fixing. The meal servings are too small and seconds are hard to get. Some of the waitresses are rude and condescending. There doesn't seem to be enough activities for the residents at the facility and or outside trips. They need music, movies.....

They could not even do simple things like ensure that residents have their teeth in their mouth, their hearing aids on and their glasses each day. Residents live a very undignified existence there. Fortunately, my mother had family that would come in and help.

I am in Independent Living and I have found it very hard to mild into the community here. I would not mind being helpful in areas, but there is not Community invites or get togethers over Coffee tea or Cake or even a little Bring a Dish to the Gazebo on a Sunday afternoon or evening. Everyone seems to be Independent and lonely. I feel for all of them, but worry about becoming too attached. By the way, that lawn bench on the corner was a GREAT IDEA and it gave comfort to the ones that enjoyed sitting on it. It was old and rickety and would like to see a newer model that is sturdy and safe there!

The staff had a great turnover by the time we got to know them one week they were gone the next they didn't seem to try very hard to interact [name removed]with activities.I would tell a friend to definitely check around although a lot of the places we looked at weren't much better.

The staff is courteous and very professional however communication with more senior level managers/directors is difficult at best, not responsive at all.

They weren't equipped for our needs. Seems like the sales team and ops team differ on what the facility can provide. I'd recommend the facility if the clients needs were small.

They are experiencing high turn over lately, not sure what is causes that issue. But it can be confusing for my mom. My dad responds better to certain staff members, so when they are pulled to another area he gets aggressive and agitated. I know this really can not be helped, but it is difficult for dementia patients when things are different from day to day.

Do your due diligence, visit the places, talk to both residents and staff to get a better understanding of how happy they are living and working there. In our experience at Commonwealth, the staff was very caring and really good to my dad. They were short staffed, but did their best. They did the best with the food they had to work with. The nursing staff would keep me in the loop. I never was able to get in contact with [name removed]. The hospice folks were helpful.

When my father passed, the way Commonwealth Senior Living dealt with us was disappointing. I as there the next day to remove his belongings, and it wasn't what I was expecting. With our experience it would be hard to recommend to other families.

They're just after the money. They don't hire enough staff in the dining room. The food is not very good but they won't invest in a good chef. Half the time my loved oneleaves there hungry and I have to buy snacks. We picked this community, because it was close and they made it sound so good. It's decorated so nicely and I really liked it. I had no idea that some of the aides were so mean.

My family and loved one have had an average experience with Seaton Chesterfield. We would recommend that you ask lots of questions to different staff members and residents during your tour to make sure you are getting the entire picture and correct information. Make sure you continue to advocate for your loved one and visit often to make sure your loved one is doing well. During the time our loved one has been here, it has been hard to find staff to answer our questions without being vague, and us having to ask further follow up questions.

The initial sales person was wonderful. My mom has mental health issues so she was a challenge for them. The communication could be much better with returning emails in a timely fashion. Out of other communities we had looked at, Commonwealth Senior Living was the only one that would except our loved one. I would recommend it if they're trying to find placement for a love one

It's beautiful! They are going through some changes but seem to be handling it well. My mom is adjusting well. Communication has been a struggle. But we are working through it daily. That is the one thing that is a great comfort! My moms care is amazing. With her struggles to adjust they have had constant care with her. That feels good to know they care about her.

Had some issues with meds in the beginning that took longer than it should have to sort out, especially pain meds. Food is mediocre. Very welcoming. Responsive to our questions and concerns although the medicine dispensing issues took far too long to correct. The apartments are nice with large windows. Nice Common space on every floor. Front desk staff especially friendly.