Commonwealth Senior Living

My brother is being care for by Elmcroft's staff and I can sleep at night knowing this. He says the food is delicious which is the most important thing to him at this time in his life and it makes him happy. The staff has always been helpful when inquires are made about his care. I plan to go their myself if the occasion ever arises if not for just the activies. It is well run.

Amazing improvement in the park and grounds adjoining this home and hospital! The owner has made a good effort to restore it and residents are enjoying the beauty of the fountain and waterfall. Keeping it well kept and operating will be the key to bringing the community to visit. Now a word about the care at this Home for the Aged. The new management must step up to provide excellent care to those who are dependent. At times there are caregivers that are empathetic, responsible and consistent in their care of our loved ones, and that is what families appreciate. The issue-AT TIMES- is unacceptable. Staffing shortages that cause lack of personal care, scheduled activities and proper supervision of residents happens far to often. Many families have moved their loved ones to other homes that make Best Care and Aging Well, through sufficient and qualified staffing, - a priority. Current families want to see this home succeed, but care for their loved ones is their greatest concern. The families at this home want to continue our physical, emotional and financial support of our loved ones in this community but the staffing issues must be remedied quickly. The investors of this community must improve in well-trained & adequate staffing! This review service is so appreciated for letting the families have a voice that can make a difference in these deserving residents and the community.

We have been fairly pleased, while trying to be realistic about our expectations. My understanding is that most all of these facilities under staffed. I've been told that there is a certain legal requirement for the number of CNAs that must be on site for the number of residents, and that they meet the minimum; but that amount is not realistic in my opinion. There are seniors in the memory section who need a LOT of help....from sometimes more than one CNA at a time. It wouldn't be possible to cover two residents with emergencies at once should that ever occur, and during meals it is impossible to get anyone to respond outside of the dining room. But adequate coverage is a problem throughout this business and I doubt we could find a place with more coverage than is mandated. (I think it is one CNA per 8 residents, but don't quote me on that. That might sound like a lot, but many of the memory residents are non-functioning.) The CNAs that are there are very warm and loving people and my loved one adores several of them. There are also more activities there than we could possibly participate in, and they try to involve every resident to the best of the resident's ability. The price is reasonable, given the market in this area, and the food is fantastic, much better than we had expected. And the maintenance department is very responsive. But I guess most important is that my loved one has never asked to leave, so that says a lot.

I have been recommending this location to others. My mother has been here a little over a month now. She had a tough time in the beginning trying to adjust, but it’s something that we’re working toward getting better. She was having issues at the dining facility. They had a meeting with all the independent residents and the dietitian; many people suggested making the same changes. The biggest issue is to have more fresh steamed vegetables instead of over cooking them to death. They told my mother that they would work on that but she hasn’t seen them doing it yet. However, they have spoken with my mother and said if there is anything that she sees that she doesn’t like to tell them what she would like and they will do their best to make it. It is because she is in independent living that she has this option. The facility itself if clean, the staff seems happy to be there, they’re very helpful, and anything you ask they address it immediately. I am happy where she is, she is making friends, having meals with them, and they call her over to eat with them. The staff as well as the residents knock on her door and try to get her involved. The move could have been worse, but they made it as easy as it could be.

Everything seems to be falling into place since we placed her here. I can't believe the transformation that has happened my mother is generally happy and being cared of extremely well it has given us such peace of mind. The community is close enough that we can come by and take her out for the day to spend time with her if she likes there are no restrictions about her going out for the day. Her unit is spacious and has made her feel quite comfortable and housekeeping is being done every day. The staff is extremely helpful and kind and makes sure that she gets dressed and cleaned every day. She has joined activities and has made a lot of friends. She does down to the dining hall for meals and is enjoying the food.

I have no complaints about the tour I had received at this community. The staff was very welcoming and greeted my family and I with a smile and open arms. I thought that the facility was nicely maintained and had a lot of great amenities they offered to there residents. It was just unfortunately not the right budget and fit for my mother.

This community was okay. The people were very nice and helpful. The community looked clean and kept up for the most part. The only thing that we knew would be a problem was that they have 2 to a room and dad needs his own private room.

The community was very nice and the people were great too. The residents were out and they were doing things. The area was clean and there was no smells to anything. It just was not the right fit for my parents.

I selected this facility because they offer the care my loved one needs, and it is convenient to family and friends. Their meals are good; they are patient, kind and attentive. However, they are short-staffed on weekends. When I visit on weekends there are no clean linens in the bathroom, the trash has not been removed, carpet still has the same crumbs that were there my previous visit, and the bathroom has not been cleaned. But I feel the environment is safe and beneficial for recovery.

This a great facility! Every one has been very helpful and nice! Very clean and neat like a well kept hotel! They are taking very good care of my mother in law. The staff was very caring and great about getting her situated!

Most of what I have seen about Commonwealth Assisted Living at Hampton has been good, but there is some area for improvement. I really like the facility. It is very nice, warm, welcoming, and well kept. The food sometimes is not as warm as it should be when it comes out. The rooms are well kept for the most part. They can be a little slow answering the buzzer when I come to visit. Sometimes I can be standing outside waiting for twenty minutes or more. Most of the staff is very good, but then there are others that need to step up their game.

The facility is lovely and clean. It offers many social opportunities for the residents and is caring and friendly. My only issue is with communication. My mom says when she rings for assistance no one comes, if asks for something she doesn't get it. I do realize, however, that my mom isn't always reliable. I have left messages at the front desk for the staff regarding my mom and they don't get passed on. (Such as hair appt.) I asked for a handle be fixed on her dresser 2 weeks ago and it still hasn't be fixed. When I call sometimes the one answering doesn't seem to know who my mother is. Sometimes I get sent to the correct area, get put on terminal hold. It would be great if these issues could be addressed ASAP.

My mother was only in this facility for 5 weeks. At first I was not pleased with the facility, because it seemed that they did not pay enough attention to my mother. But in hindsight, I would say that they were just trying to give her her space to let her adjust to the facility without pushing her. The problem was that my mother had decided that she did not want to be in this institution or any other and so she was very difficult. She was actually passing away during the time she was adjusting to this facility. But they got her to accept them and up to the time that she passed, they were very good to her, very attentive and helpful to the family. Her room was clean and the facility and employees were very good at what they do.

The rooms appeared clean and organized and the residents content. this facility is nearest the VA Hospital and was one where the staff and administration were anxious to assist me. $ approx $3510/month with added cost related to laundry and cleaning. Less emphasis upon outside trips but was mentioned with option for outside transportation to medical.

Sara very helpful. People friendly, residents seem content. Cleanliness average +. Dining room, lobby and rooms have minimal natural light. Rooms small. Staff friendly. Limited area outside for walking. Pretty good activities. Bus transportation on Wednesdays.

Visited facilities that appeared wonderful, however, they could not accept mom with the medical problems that she had. Wish there had been a way to screen those out ahead of time.

Crystal Springs is the only Assisted Living facility I have found in the W. MI area that has a dementia lockdown area. If you compare their rates with a nursing home facility you will find they are approximately 50% lower! The rooms are like a hotel room and can be made to feel like home by bringing in familiar items. I am happy to have found Crystal Springs though it is 65 miles from my home! My only objection is that if your loved one is there on the 1st of the month you pay for the whole month. I paid $1,000 entry fee and for 6 weeks; my husband passed away under Hospice care in exactly 4 weeks from his date of entry. Thus, I paid for 2 weeks care that was not used. It seems to me they might consider adjusting according to days or weeks used. I am familiar with other facilities that do make the adjustment.

I visited this one by accident and it was kind of depressing. The residents looked kind of catatonic, it was an assisted living plus PLUS if I were to label it. It's for people with more needs, they have on staff nurses but I think that's when people are a little too far gone, where they can't bathe themselves or they get lost.

She left because she was not getting the care she needed here. Actually, it was getting to be time where she needed to be moved to the memory care unit. They were friendly though, there was not as many activities and they were left on their own a lot more

Positives: most of staff was helpful, it was safe Negative: communication among staff and also with family was inconsistent. Turn over in staff was a problem. We experienced medication issues. Mom has moved to another facility