Commonwealth Senior Living

The staff was friendly. My mother never received her meds on time. Although we addressed it. She and other residents complained about the food. My mother said it was not good at all. Her room was not cleaned only something's in the bathroom occasionally.

Most of the residents who can afford it bring in their own staff people to help them. My mother did and she was not the only one. She did not get sufficient attention from the staff there and since she brought in her own people she got even less, yet they were charging us full rate for hands on care. The laundry services that she paid for were terrible. The dryer barely worked. A load left in for two hours was returned to her still damp. When her staff tried to do her laundry they were told they could only do so on a specific day. Mom ran through 1-2 sets of sheets per day. That was insufficient. Even Mom's staff complained about the care there. The PT services was good but we had issues with the billing with them.

They were the best that we tried. They did not give mom her medicine and when she acted up (no meds) they were not very tolerant. Most of the staff were great. One night team was horrible. They handled her in a way she fought back. We paid a huge fee to get her in and outrageous monthly fee. We feel like we paid enough to have her taken care of better than she was. They have a good reputation and 2/4 of the staff is great. We appreciate them taking care of mom. If only they would supervise the night shift a little better it may make a difference. I would recommend them for a moderately ill person. Anyone that is a little disruptive should not be there

Make sure everything is explained up front. Hard contacting doctor on patient. Director not as responsive as I would like. Nice place overall. No perfect place out there but for $[removed] a month I was expecting a little more.

Night staff is always short. For the most part , the staff likes to congregate the memory care people in one area. Be prepared to wait to get in and out of the secure memory care area. I would recommend Commonwealth to others looking. My husband picks up the deceased bodies for a funeral home and he gets into many homes. He says the three common wealth facilities are some of the best in our area.

I understand that elder care is a challenging issue from both a business and human condition perspective. Gloucester House was really on point when we moved our in-laws in. Staffing changes and challenges have dulled our enthusiasm. There are still good people working there who actually care but there are others there (doctors and nursing staff specifically) who either don't care or are too overwhelmed to have the time to care.

Very lacking in nursing care. The aides are great but I'm not impressed with the 2 nurses they have had. For example, found my mom in her nightgown at 4 pm, still in her room, not feeling good, and all her pills on the floor.

Came here approx 30 days ago. Nothing bad about it, sure good overall!

They were understaffed when we were there, we moved to [facility name removed] on [date removed]. [facility name removed[] is a huge improvement. The response times at Commonwealth were not good.

Staff great; apartment size better than most; food was terrible; very sanitary; ED not as personable than previous one. Unfortunate that my mother had to leave. The facility wanted her to move to a small apartment in memory care that was not appropriate. Moved her to another facility that accommodated her in assisted living.

The community is clean and the staff members are friendly. We gave the care services a N/A because we provide our own care. The meals at times can be a hit or miss. We gave the activities a N/A because our loved one does not participate in them. However, yes we would recommend this community to other families, it's all conditional on their needs at the time

Staff is friendly. The menu is very repetitive. They serve a lot of shrimp and fish which is not a favorite. The company is happy to take the rent with automatic withdrawal but we seem to have issues getting the actual bill before they take the payment. Overall the place is very clean, staff is friendly and most are helpful. Their food really needs to be improved though.

Based on our experience we think Commonwealth Senior Living could always improve on the communication. However, we would recommend this community to other families who may need a place for their loved ones.

My loved one was previously a resident at Commonwealth Senior Living at Kilmarnock and the overall experience was good for her. The move in process went well. The staff and the quality of the meals were both good. The housekeeping was okay, they could use more help. Overall, I would recommend Commonwealth at Kilmarnock to others.

The bathroom plumbing, needs fixing. The floors are too slippery. The bedroom closet door is broken and needs fixing. The meal servings are too small and seconds are hard to get. Some of the waitresses are rude and condescending. There doesn't seem to be enough activities for the residents at the facility and or outside trips. They need music, movies.....

They could not even do simple things like ensure that residents have their teeth in their mouth, their hearing aids on and their glasses each day. Residents live a very undignified existence there. Fortunately, my mother had family that would come in and help.

I am in Independent Living and I have found it very hard to mild into the community here. I would not mind being helpful in areas, but there is not Community invites or get togethers over Coffee tea or Cake or even a little Bring a Dish to the Gazebo on a Sunday afternoon or evening. Everyone seems to be Independent and lonely. I feel for all of them, but worry about becoming too attached. By the way, that lawn bench on the corner was a GREAT IDEA and it gave comfort to the ones that enjoyed sitting on it. It was old and rickety and would like to see a newer model that is sturdy and safe there!

As with most businesses some employees at Commonwealth were enthusiastic and went out of their way to be helpful. Some staff were careless and at times inconsiderate in the performance of their responsibilities. But that is likely symptomatic of the care giving business where staff generally is lean because of operational cost containment and forced staff reduction savings considerations. The end result of this was that available staff could not always respond in a timely fashion to the immediate needs or requests of the residents. Plus the employee stress levels this created across the board was very high from what I witnessed on my daily visits to Commonwealth. So new residents expectations and their actual service experience may not be exactly what they anticipate and expect it to be. The low rating I gave on food was not so much about quality but with the availability of the food planned to be served at various mealtimes. More than a few times during my wife's stay at Commonwealth they ran out of the food she ordered in advance of the meal and she had to resort to eating whatever was offered in its place or do with skipping a meal. I know with COVID that food deliveries might have been messed up or delayed. But during my wife's stay, which was well after COVID, there is little excuse for what appeared to be regular issues with last minute food substitutions or only having one choice. This happened several times where the only available choice was a fish item, which my wife is allergic to. This is something that left my wife with a negative feeling about her experience at Commonwealth. I will give positive credit to Commonwealth as to their sincere efforts to keep their residents involved in daily activities within their varying range of mental and physical abilities to participate. That's no easy task to accomplish. Commonwealth does have a wonderful lake and grounds behind the main building structure. So for those residents who don't have serious physical limitations they can sit outside on nice days and enjoy the surrounding environment.

The staff had a great turnover by the time we got to know them one week they were gone the next they didn't seem to try very hard to interact [name removed]with activities.I would tell a friend to definitely check around although a lot of the places we looked at weren't much better.

The staff is courteous and very professional however communication with more senior level managers/directors is difficult at best, not responsive at all.