Commonwealth Senior Living

The staff and the facility were great. It's only drawback is that it is in Virginia. My advice to families is... if your loved one has a risk of falling ( out of bed or out of their wheelchair), stay out of Virginia.

Compared to similar places we saw I would rate Commonwealth as 5 starts as some places were just not appealing at all. Overall however I would say our experience was a 4.5. We were happy with the size of the room, the cleanliness of the place and the care of mom. The office staff was exceptionally good and most of the care staff as well. We visited at all times of the day and evening and the care seemed to be consistent. Mom chose not to participate in the activities so we don't have much to comment on those but there appeared to be plenty there she could have taken advantage of. The food was probably the least impressive of the areas to rate. We would probably give that a 3. It seemed to consist of lots of cafeteria style canned food that was average but not very appealing. There were times we felt she could have used more help with feeding than she got. I don't know if it was a function of them being busy or just not going the extra mile. We realize there is limited time with every resident and mom didn't always make it easy by being a picky eater or just refusing food frequently. We would have appreciated more of a heads up that hospice would have been useful and possibly improved her care and pain management toward the end. We would recommend the facility to others looking for care for a family member.

Clean and caring. It is an excellent facility, clean and caring. If your loved one requires an elevated level of care, thoroughly discuss your expectations so there is no miscommunication. Please emphasize their dietary needs.

It is a passion for some of the staff, and a job for others on the staff, for any of these facilities... Location-wise for our family, Common Wealth was priceless for the short time of 15 days and her passing... A "Place for Mom" really came through for us... Common Wealth was my mom's 3rd place of stay, in her very active end of life journey. A place for mom was very helpful.

sales staff were very helpful and responsive for determining appropriate care needed.

I have had great communication with individuals on the staff, particularly nursing and med techs. (Val, Blair & Amy) Alice at the front desk is always friendly and helpful. My brother-in-law has recently been diagnosed with early dementia at age 66. He is personally struggling and finds a lot to be agitated and complain about but I feel that he is being well cared for and they are trying to allow him to feel needed and not so helpless as compared to some other residents there. He has only been there about 8 weeks. I was expecting an independent level of care there (even though he really needs assistance) but discovered that is not so at the Bon Air location. They seem to be working on the food aspect. I like the concept of bistro dining and the family night activities. He has made friends there! I have hopes that he will continue to feel more comfortable but I know it's hard for him as he had a seizure and a stroke and then was diagnosed with the dementia so he never went back to work or to live in his house and can't drive. So many changes in about 9 months!

All of the staff, from aides to administrative to activities to maintenance have been genuinely warm and welcoming, presenting as a unified team.

The people there are caring and my mom has enjoyed the food options. We picked them because of the location and availability.

We would give it a 4.5. What we like the most about the community is the staff. The roommate she was put with was so compatible. Pets are allowed. Family was more than welcome. Activities and entertainment are provided. And even at the end she was still welcomed to be there. It meant so much to us. Yes, we would definitely recommend Commonwealth Senior Living to other families based on the experience so far.

The staff that I have had contact with are very good, efficient, and caring. The facility is very clean. Room cleaners could do better re: floors walls . Kitchen staff generally have really good well balanced meals. I do think the weekend coverage is a little bit less than desired.

1. Overall experience 4- first impression was mostly positive and that didn't change over time 2. Cleanliness 4- building always appeared clean and unpleasant odors were usually minimal 3. Friendliness 4- my first impression of staff friendliness might have been a 3 but in hindsight I think they were just extremely busy. As we became more familiar the staff were friendly and helpful. 4. Quality of care 3- this score is not a reflection of attitude of the caregivers but instead speaks to the number of staff per patient and perhaps training and skill levels. I think the staff were doing the best they could with a limited workforce and limited resources. 5. Administrative staff 4- most were very helpful and willing to spend the time to answer questions 6. Food 3- the food in memory care was nourishing but not always appealing 7. Activities 3- activities for memory care seemed very limited however the capabilities of the residents had to be considered 8. Value for Money 4- I believe that overall Commonwealth at Bon Air presented a reasonable value for money

They have some exciting renovations happening now . The facility is nice . The apartments are upgraded . They just need better kitchen service, It takes a long time to get your meal and it's not quite enough food for my Dad. He does wish there were better games and maybe play more music.

Overall I have found Commonwealth to be very nice. The staff is very friendly and accommodating. Overall my needs are met and my friends who have visited me have felt the facility to be very welcoming and friendly. No place is perfect but I don't think I can find any place any better than Commonwealth. The price is pretty reasonable.

The commonwealth was the best but we had issues. They did not make sure mom took her medicine and she would become aggressive and agitated. The medicine was critical for her behavior. All facilities like that only want patients who are calm and are easy to watch over. Good luck. I'm not just speculating about her meds. We have the ER records and records from commonwealth to prove they failed to get her medication in her. The facility was great and staff was great. Mom had no mind to choose to take her medicine so I feel they could have a better job knowing she would be aggravated.

Had a couple issues with the staff, but the director took care of the issues. My aunt has adjusted to the change, which is hard for her, any change. The staff all know her. The dining room/kitchen staff all know her dietary issues of what she can't have and they usually do a great job. I've eaten there a few times and the food is good. Her hearing is very bad, but she doesn't miss bingo! She sits by the caller so she can hear the numbers being called. They have an activities director who is very good. Everyone is very friendly. The room is on the small side, but she has room for her bed, lift chair, bookcase, table, desk, and night stand. She has a bay window in her room. She loves looking out and seeing wild turkeys, squirrels, birds, and other wildlife.

Commonwealth went above and beyond to help make my loved one feel at home. She required a lot of one on one assistance and the staff was always willing to accommodate. The place immediately felt like home. Thanks to all those who made it happen

I love the fact that they take them out for like museum trips, dinner or lunch just a country drive and the staff I find is very friendly. I would definitely recommend Commonwealth Senior Living.

My mom got great care ,for her last days, with the Common Wealth staff support ,and hospice care!! Our experience was comfortable, from the perspective that she was in good hands and safe...

Put the patients name on everything! Clothing, shoes, bedding. Don't send any valuable clothing. A brand new pair of Levi's and two very nice sweaters disappeared and were never found as well as some of my husband's bedding. Also the food in memory care was not even close to the farm to table we were promised.

They show having a salon when you take a tour but they really don't. Yes, we would recommend the community to other families based on the experience so far.