Commonwealth Senior Living

My father is I memory care and I think the aides do the best they can but they are understaffed, especially on the weekends. Their philosophy is to let the patients do their thing, whether it be up all night or walking around...which I appreciate but the patients need more supervision than they are getting. The staff is always friendly and helpful, but clearly overwhelmed with so few of them per shift. Things could be improved if they just had more staff.

There is not enough parking for staff and visitors, but the staff at the community is very good and we would recommend Commonwealth Senior Living to other families who may need a place for their loved ones.

The dining room is exceptionally clean and the food is good. The activities team is great and close to the residents. Individual room service is lacking. ie bed changes and through bathroom cleaning, and windows

I can't speak on the meals or dining, have not eaten there since Commonwealth took over. As far as activities, there are activities listed on the board in memory care are not being done while I am visiting. The residents sit and watch often childish tv shows and while I was there this past Monday once the tv show that was playing ended it was repeated. For value for cost, the bills that Commonwealth sends are confusing.

It was clean on the tour, everyone was very nice, the price was reasonable when compared to others, and the location was very convenient. It was between Commonwealth and [community removed] for us. The location and parking was ultimately what made us choose there.

I’m still so impressed by the fact that Commonweslth Senior Living communities routinely bringing even the memory care clients to activities off site in the community - baseball games, ice cream, parks, museums, etc. I also like that most of the care staff have worked there for years and treat the residents like family. Communication between program (admissions, nurse managers, etc. and families could be better though - more frequent and not just related to crises.

The eating area floor is half-cleaned (I've watched this several times,) and it's often apparent that my loved one has not been recently bathed. Clothes and bedding have gone missing - I assume to other wards. The meals (lunches) do not show a lot of effort. I would probably recommend CSL if they were cheaper, and I feel that the staff, in general, does the best they can with what they've got.

My husband died right after Christmas. The staff at King's Grant were always helpful. All the staff seem to genuinely care about their job and relating to the patients. It is an older facility and doesn't have the most up to date equipment, but I always felt they did the best they could to care for my husband. I did not get that feeling in most of the other places I looked at.

My loved one was previously a resident at Commonwealth Senior Living at Grand Rapids and the overall experience was good. Based on our experience, I would recommend Commonwealth at Grand Rapids to others.

They do a good job in all areas, but there is room for improvement. Management could specify aides exact duties as some seemed to avoid less pleasant duties. Most issues involved staff shortages, but I feel they were always advertising openings. Any matter brought to executive director was handled immediately.

There have been 3 different chefs, the current one is great so I hope he stays. Everyone is very friendly. They always say "this is your home" if my parents say they don't want to bother them.

Our loved one is in independent living so there is no care involved. What our family likes the most about Commonwealth Senior Living is the Individual independent care units (not an apartment block). Close to family in neighboring town. House keeping service. We would absolutely recommend this community to other families.

They have been so helpful with my loved one, I am very pleased with everything. My loved one is happy finally and they keep my loved one busy with activities. They call me with updates and important issues. It always smells clean and looks nice

For the price it is pretty good. Some staff are better than others. Cleanliness sometimes an issue. They have a mouse problem.

'm not really sure how to rate the activities as Mom doesn't say much about them. The food, she says, was really good at first but has changed and not as many vegetables. The staff are very good with her, especially the Monday thru Friday ones! Hope this helps.

I can say that the new director [name removed] is nice, attentive, and strives to please. As well as [name removed], the sales & marketing. The aides usually assist the residents. The nurses are always at the medicine cart at the dining room entrance giving out meds. I don't think they go to a residents room unless they have to. You can use this if you like. I'm my mom's only advocate, I know my judgement is a bit harsh. The facility is very upscale when you are there. It's a very nice building with activities that my mom liked.

Still happy with our decision. Good care, and long time staff.

I love the staff that I have gotten to know. They truly care about the residents. Of course things can always be better with having more staff on each shift so that the residents have as much care as they need. It is expensive but I have peace of mind, knowing she is being cared for. There really isn't a ton to do right now honestly. They try but need more staff. I know they try but are struggling with staff at times. It's truly a great place and I love it there. But like a lot of places, they are always looking for help

It's a fantastic community!My mom said "I could live here". Then wanted to move in the next day. I would recommend to others. It's very clean, friendly and compassionate.

A few concerns or mix ups and after working with the staff, but it was worked out. They are committed to contacting family members if there is a concern and do not wait for things to escalate.