Commonwealth Senior Living

Our family had an in person tour and we did think it was a nice community and a nice tour experience but it did seem a little chaotic.

They're doing a great job. My mother had a tough transition that had more to do with her than with them. I though their help in trying to mitigate everything was outstanding. She did manage to sneak out the door once. They got on it quickly, and their communication to us was great - they were very transparent. But it did happen. Fortunately there are no major roads right - the location is more remote near residential neighborhoods. And they've used it as a training opportunity for their staff. In general our personal experience and situation has been tough, but they exceeded our expectations when it came to assessing my mother and providing a safe and caring environment for her. I really like that the facility is all on one level, which makes it easier to navigate. Another big positive is they bring in music once a week, and I think music therapy is important for people with dementia.

The care seemed very nice. Very very friendly staff and went out of their way to try to help my dad and I. Just it really came down to the price of cost

My mother is having a much better experience at Commonwealth Hampton than her previous facility. The facility is well lit and I like that they have cameras in the hallways. There are plenty of staff to handle the residents needs. The staff seem to genuinely care about their patients and enjoy their jobs. There are plenty of activities provided and a good variety. The director is very approachable and down to earth. They are transparent about everything, not fake at all and you can see what you are getting.

This is the only facility that I visited multiple times. They were not the least expensive, but I felt most comfortable having him here. The staff was amazing, we did have an issue with one person. The assistant director was efficient in taking care of a problem that was brought to their attention. That eased my mind a lot. Whether it is the assistant director, finance person, maintenance, kitchen staff etc. they are just all so friendly and willing to help. I would recommend Commonwealth Senior Living at Hampton to others and already have.

I would recommend for community to others for their loved ones. The staff provided great care, the community had a great value for the money, and the responsiveness to the family's questions makes this a wonderful community for loved ones. There are three meals a day provided to the residents, and the community with the resident to accommodate requests.

Nice place overall. Administrative staff - head nurse seemed overwhelmed with way too many people coming at her.

Our family had an in person tour and it was a very nice facility, the staff all seemed very professionally an. However what was the deciding factor to not pick this community is that in their memory care unit, the memory units are shared rooms and that was just not going to happen for our loved one.

This facility is pretty clean. The housekeeping is up and down. They have lost a lot of my loved one's clothes with the laundry service. I wouldn't recommend them.

It's been a good experience for us. It is a nice location for Hampton, VA and it is a nice area. There are two meals that are included. There is a full kitchen in the apartment for my loved one. There are washers and dryers on each floor of the community. The staff communication with the resident and family has been good. The price could be a better value and transportation for doctor appointments outside of Hampton could improve for the residents.

We were very familiar with the Ballentine before, so that was one of the reasons that we had chosen this facility. The other was is she had friends there as well.

My loved one, does find some activites to partcipate in. It's a great place for elderly parents to go and have interation. The activite to keeps them young and fit. My only concern is, the upkeeping of maintanence could be improved/better.

We had a very positive tour experience with Commonwealth At the Ballentine. I liked the facility a lot and also really liked marketing person and the director as well. It is located downtown so there is quite a bit of traffic and they had very little parking. It was also very pricey compared to some others we looked at.

They're a good place and they seem friendly. I'm not having any problems with them so far.

I believe is probably the best facility for my loved one.

Our loved one is experiencing great care. They're every flexible with his needs. And they're very accommodating to him and to us. The only issue we've been having is discrepancies in billing, which then have to be discussed and explained. Some charges are higher than what were expected. They did adjust the bill when we brought it to their attention, but then the next bill was higher again.

A happy community.. well taken care of for the most part. I would share w/ friends or family that you have to visit your loved one frequently...so that you know what's going on w/ your loved one, and can be proactive in their care.

My loved one spent about 8 or 9 days at Commonwealth Senior Living at Hampton. It was a good experience; there were no barriers to me visiting, so I saw her everyday until she passed. The staff were definitely friendly, and I had better communication with the staff here than at her previous community. I was able to visit everyday and find out what was going on. There weren't too many problems, as they were responsive and kept me updated.

Don't expect once you are moved in for them to listen to concerns. I have found there is no sense of urgency from the staff unless it negatively impacts them. We are still waiting for a toilet paper holder to be fixed for example.