Cogir Senior Living

Beware of this facility. We have had so many issues with this facility and the care of our loved one, that we have moved out as quickly as we could!! If you see carpet and cloth covered chairs - just know that you will sit in feces and urine often and will always smell it! When you have people who do not have the personal care of themselves in charge of your loved one, you will see a low level of care that you will never have experienced before. When you ask about the state of your loved one, you will always be told that when you weren't there that day, they were much better!! I came everyday as I didnt trust them and even that didn't help!! When you notice that your loved ones clothes disappear and the staff says that is just the way it is... don't believe it!! We have moved to a beautiful new facility that is like going from Motel Six to Ritz Carlton! The price at Cadence was almost $[removed] a month and it is now $[removed] a month for better care, better food, and be staff!! Run do

Following glowing 4.9 recommendations and a wonderful tour. We moved our 91 year old mother into Where the Heart Is, Burlington WA. The reality we experienced could not have been further from those initial observations. Once our Mother moved in, nothing was provided as promised in the tour. We had to ask multiple times regarding housekeeping, laundry service, 2 hr regular nurse check-ins, shower support, her help medallion (worn around her neck), medications, a $[removed] move-in refund, general nursing support and something as simple as her preferred name (she used her middle name but everyone used her 1st name). The nurse support was completely inadequate and unprofessional. The medicine techs were given very little direction and we had to coordinate the distribution of her medications ourselves. While the medicine techs were allowed to administer insulin shots as prescribed, they were not authorized to administer lovenox (a blood thinner) shots. That fell under the nurse's responsibility. As prescribed, our Mother required a morning and evening shot until a medical biopsy could be performed. The nurse initially said we would have to administer all shots on the weekends. Then she informed us that she wouldn't be administering the evening shot because her schedule was "too fluid." Finally, the nurse told us that we would have to administer the morning shots also because she "had to get kids to school ". The marketing representative was very warm and cheery, until after our Mother moved in. She was little help with our concerns. The one positive was the facility was great, nicely laid out with small communities, and the rooms are very nice.

Beware of this facility. We have had so many issues with this facility and the care of our loved one, that we have moved out as quickly as we could!! If you see carpet and cloth covered chairs - just know that you will sit in feces and urine often and will always smell it! When you have people who do not have the personal care of themselves in charge of your loved one, you will see a low level of care that you will never have experienced before. When you ask about the state of your loved one, you will always be told that when you weren't there that day, they were much better!! I came everyday as I didnt trust them and even that didn't help!! When you notice that your loved ones clothes disappear and the staff says that is just the way it is... don't believe it!! We have moved to a beautiful new facility that is like going from Motel Six to Ritz Carlton! The price at Cadence was almost $[removed] a month and it is now $[removed] a month for better care, better food, and be staff!! Run do

My mother stayed here for three weeks after a hospitalization and it was awful. The floor in her room was sticky for the first two days. They did not give her pain medications for the first 24 hours. The staff and doctors were completely unresponsive and I could not get a call back from a doctor for the length of her stay. Everyone I spoke to promised to call me back and no one ever did - it's like they knew they were not going to call back but shamelessly lied and pretended to care. I would NEVER send a loved on here.

My mother was at Cogir for just under a year- [date removed]. I very much regret my decision taking her to Cogir. There are a few reasons for that, but here are the two main ones: 1. Out of the blue, without any warning or prior discussion, Cogir raised Mom’s care cost sky high. There was no apparent reason for this hike and no explanations were given. Just an email indicating the new amount was “due immediately.” 2. When seeking clarification or reasoning for such huge cost increases, phone call after phone call, email after email were totally ignored by the management team. Day after day after day every message was disregarded. The first time this happened they ignored me for 7 days. The second time, it took them 6 days to respond. I found this “increase-then-ignore “ managerial style very stressful and extremely frustrating. Neither is a quality I seek in a managerial team. Especially one entrusted with my mother’s care. I happily gave notice and left as soon as possible.

I rated friendliness 3 because there are some employees there that were genuinely great, but overall our experience with Blossom Creek was terrible. This facility was not equipped to handle someone with my father‘s type of dementia. We were made promises that he would be taken care of, but the first chance they got to kick him out they took it. And only after 6 weeks. They didn’t give him an opportunity to have a medication change or even the option of coming back. They sent him to the hospital where he stayed for three weeks until we could find another place to move him. It was hell. The administrative staff is all fake, putting on the face that they care about your loved one when really they will kick them out at the drop of a hat if they don’t act they want. If your loved one is much older and is used to being sedated, this is a perfect place for them.

Staff is amazing. Ownership is not. Staff is great. New ownership is brutal. Smells like pee. Residents hate it. Food is cold. They are increasing pricing.

My best advice do not go on automatic pay. Yes it's very convenient. If your loved one passes away the first few days of the month good luck getting your money back. No matter what they tell you. They even wrote me a check, when I cashed it, It bounced. It's been a year, still no refund.

A very caring staff Facility has been changed to supposedly upgrade it but it only took away the character it had. It's not the best I have seen but really the only one In Carson. The room sizes are Adequate on average.

The executive director [name removed] doesn’t listen to the concerns of the residents nor does she care for their health, I actually rarely see her associating with them. Every time I visited my grandfather there was only one aide on the floor to assist a lot of residents. The aides are burnt out and complain that management doesn’t care. The residents also voiced that [name removed] is someone they would prefer to avoid due to her attitude. For her to be in her position for so long you would think higher management one of them being [name removed] would be involved enough in the community to take action on these extreme concerns but instead they only care about the money your family member brings, they get rid of good people too my grandfather loved the dining manager they had there, she was amazing & genuinely cared about the residents. if you care for your family member don’t bring them here.

You fired the best dining manager you had! [name removed] completely changed the dining area into a wonderful and welcoming atmosphere! My mother loved her! Bring her back! I'm also going to write a letter to the corporate office!

The apartments are old, and no amount of paint can cover-up water damage, filthy air vents and lack of individual A/C units, shared WiFi etc. The email address is no longer valid. Phone calls not returned. If you have questions, get your answers before any discussions of deposits. The dog park has artificial turf. Ouch poor pooch in the summer. The neighborhood is not good at all. Guard shack, no guard. Walk,run or roll away before you're trapped.

Cogir San Rafael was good under the previous director's leadership. Unfortunately, things have gone down hill since the new director came aboard in 2024. This new director is sorely lacking in social skills and general leadership competency. My family experienced some startling interactions with some of the caregivers there, and [name removed] was cold, uncaring, and totally unwilling to address the concerns. I do not trust the management or the staff at this facility and I cannot recommend placing your loved-ones here.

I get it, these places are what they are, but it is clear that the place has suffered from ongoing turnover issues, and a gaping hole in leadership. Anything I wanted to get done required MULTIPLE follow-ups on my part. I can give you a laundry list of issues... regularly coming across staff members asleep in common areas, lack of a resident manual, having to clean her new apartment before she moved in because the windows were disgusting and the refrigerator had not been properly cleaned...

My mom is no longer there. We had to pull her about 3.5 weeks into her stay. They were awful, put my mom into danger several times, and treated her horribly. This is for the type of stay my had, she needed more care to recover from her fractured back. It may be completely different from someone who may live there and can get around on there own.

Our family member spent over a year in the assisted living section, and during that time, we saw the quality of the facility deteriorate significantly. There was a shortage of staff, and many were inadequately trained. Promised services were never delivered. Management was indifferent to concerns and displayed a lack of compassion to residents and family. Look elsewhere.

The sad part is they were losing help too much. And the food could have been better. I have my sister living with me now and it was getting to expensive.

Wish I could give zero stars!! These people fully take advantage of the elderly and steal their money when they are already on a fixed income. I would never recommend this place and I'd tread lightly placing your loved one here. They never did an evaluation on my dad yet they accepted him and his money. When he arrived he was told he needed more care than they could provide and that he would need to find a new place to go(which is fine) yet they wouldn't refund his money. None of it!! It was their fault in the first place by not evaluating him to begin with. [fee removed] is a lot to someone on a fixed income. They'll be hearing from our lawyers soon. Shame on you Holiday Seville. Do better!

My mother stayed at the Glen Mills location from partway through February to partway through July of the current year. She chose to relocate to an apartment. As her POA, I can speak about the problems we faced. There were several errors on the billing statements. I'm currently consulting a lawyer regarding an overcharging incident. When I have tried to talk in person with the manager, he is out or otherwise unavailable. When I email him (as I did recently to provide the required 30-day departure notification), he does not respond or otherwise acknowledge receipt of important messages. From these encounters and the problems with the bill (double charges when my mother first arrived, extra charges for cable equipment that my mother didn't have in her room, and an overcharge during her departure), I can say without hesitation that the problems include overcharging residents, poor organization, and a lack of timely response (or no response at all).

I would give Cogir a solid 1 for each category. They seem nice enough when speaking to them however they do not respond to questions and have an endless supply of excuses as to why they do not respond. [name removed] the person who helped me at the beginning of this journey was fired and told me a lot of un- truths. That took months to sort out. It took me 6 months to get back a deposit that was not suppose to be cashed [fee removed] We will have to move him soon as they have already told us the monthly rent will be increased.