Cogir Senior Living

My experience was very disappointing. While some staff members were kind and hardworking, there were significant concerns with consistency, cleanliness, food quality, and the overall environment. I also had concerns about whether the community was appropriate for all residents, as some appeared to need a higher level of care or supervision. There were also issues with resident behavior that made me increasingly uncomfortable and affected my quality of life. I ultimately decided to leave because the environment became too stressful and negatively affected my overall well-being. I also had concerns regarding a rent increase that occurred shortly after moving in, despite the agreement indicating that increases would occur at the anniversary date.

Very nice facility, tour given by [name removed] was great, we met and spoke with a number of the residents. All positive input except one gentleman who said he wasn’t impressed by the food. Rooms are all very nice, only thing is not furnished, have supply all your own bed, dressers, tv, etc.

Staff complaints include poor transparency, bullying, high turnover, low pay, and a toxic corporate environment. One former executive director noted that profits were prioritized over genuine quality of care.

They've taken away made to order breakfast and now it's a lukewarm breakfast buffet. Ick. They said the transportation shuttle is available all day when you sign up 4 days ahead for dr visits. That window is now 8-2 so dr appts are difficult to get to. It was $[removed] addtl charge each way to Mayo- so $[removed]per trip out of po keg. Now they decided Mayo is further away than it used to be so they charge for 3 miles each way and they raised the rates $[removed] per mile. So round trip went from $[removed] to $[removed] per trip. The meals and transportation are main reasons we are spending $[removed] p month more than an apartment. It is to this money a lot and we've only been here since March! That's not a good sign. If they take away services, there should be a reduction in rent. Also, they lost their on site dr/nursing service. Don't know if they've found one yet- again- in 3 months time no medical on site. Supposedly biweekly apartment cleaning included in rent- they simply don't come even when you put out your tag for cleaning. I don't think apartment has been cleaned more than 3xs in 3 months. That's 50%. Not great odds. AC says individual thermostats but they have some central system so you don't get AC til they turn it on. Normal temp is 80 degrees in apt even when thermostat is turned to 72. There are constantly emergency plumbing trucks on the property.

We first loved the place and especially found [name removed] extremely helpful. however the lead nurse and her staff did a second review of my brother's decided interview (he was recovering from illness at a hospital in Pa.) and declined to accept him. she promised a mtg with the family to explain but never set such a mtg up, despite repeated/daily requests from family members for two weeks. then Cojir billed the family as though my brother had moved in and was a resident and didn't repond to calls from the family on that. totally unprofessional, noncommunicative. never experienced anything like it in talking with several residences. avoid at all costs-they will waste your time. shameful!

Edmonds Landing has always had an excellent reputation. Great location. Excellent care. That's what I expected when I moved in here. I am independent, but I am told the assisted service is very good. The place is bright, clean and friendly. Employees are helpful, cheerful and caring. Where it falls apart is in the food area (the only thing I'm really interested in). The food budget seems to be minimal. Everything is on the cheap end, overcooked, and the employees are overworked and underpaid; leading to poor service and lack of caring. When I toured they said the restaurant was open all day. That is not true. Try to get something to eat other that meal hours - you are out of luck. I also was not told about the 'spy cams' (my opinion) in the ceilings that monitor your movement in case you falls. And the ongoing construction. I am paying a lot of money for all this and since they already have your "community fee" and huge rents, if you move out, it's of no concern to them.

It used to be a 5. Then they had a mass exodus so from about [Dates Removed] I would give it a 1. They have been steadily improving and training. I would now say it's a 2. They have hired a director and medical health and wellness person so hopefully it will get better. The billing remains a mystery. Things go up and down every month. It goes from[Amounts Removed]then once printed out they credit you but not immediately it takes a month or so. We are on a waiting list for [Name Removed] now. Cogir is a mile from my home so it was not an easy decision but the care level is not up to par

Offer aloe salt menu. At the moment, I would not recommend this community to others.

I went for a follow up visit and to be placed on their wait list. My application was never processed.

Regarding overall experience: we moved my Mother in, and then moved her out three weeks later. She had a few incidents with a resident who was "handsy" (as she put it), and she did not feel safe. When we told the staff why we were moving out, they all knew which resident she had issues with - so apparently it's been a problem that they have done nothing about. They said "there was not much they could have done" - ours was the first written complaint, so they could now talk to that resident. I'm glad that at least they now seem to be doing something about it. We requested breaking the lease with no penalty, and the return of our move-in costs...her moving out wasn't voluntary, it was an issue of safety. They did agree to break the lease without penalty, but would not return the move-in costs. As far as activities: my Mother did attend the exercise classes, but she felt they weren't as challenging as the exercise classes she had at her other place. She was also hoping to find someone to play cards with and other things, but it didn't seem like people were out and about much. Granted, she didn't stick around long enough to see if that would change.

My husband was a resident at this facility until his passing September. The staff, including care givers, med techs, receptionist and housekeepers, are compassionate and skilled. However, there is a lot of staff turnover, which alters adversely staff to patient ratio. Should you be a cash paying client, there is a definite lack with regard to their accounting procedures and, as one complainant mentioned, lots of lip service. I’ve found that receiving itemized statements, particularly after my husband passed, was nonexistent. The reimbursement check I received seems as if the amount was picked out of a hat. In addition. even though I set up and paid for an account for my husband’s use for miscellaneous expenses, the account was never set up or implemented I am at a loss to explain how that happened and they are not able to either. I have tried written requests without one response. The food is meh. I’ve eaten there enough to know. The only elevator broke down several times.

Diminishing atmosphere from home-like to clinical. No observed resident activities. Hair salon services have been gone for months. Personal care of my resident lacking for daily handwashing, hair combing, hearing aid placement assistance. Occasional urine smell in resident’s room. Attendants and office staff constantly changing and care staff inattentive to residents at times. Manager not available for in person discussion for months. Clothing items lost in laundry service. Dining area tables and adjacent serving kitchen/counter not kept clean consistently.

The dining experience has been quite frustrating for us on behalf of [name removed] and for our own experience. Pretty bad actually.

Well its been like a circus and they don't do what they promise in writing. Turn over of employees. Different pricing structures depending on who you spoke with...

. Couldn't eat the food there. Every month they pulled the wrong draw on my checking. Constantly had to monitor my checking account and correct. There was a few other residents having same problems. Understand it was corporate problem. Another problem there is not enough handicap parking up close. Many times when coming back, all spots are taken, have to bring wife with dementia to front entrance, leave her and go downhill to visitor parking. The people that work there are great. It's a corporate issue.

Don't fool yourself that this is anything other than a business. The current management wants to fill the large percentage of empty rooms. The bottom line is what counts here. Of course, the business needs to flourish, however, the current management and higher management put dollars ahead of caring and compassion for the residents. Many listed activities never happen. There is a lot of staff turnover here. Recently, there have been two new managers. A beloved long-term staff member was fired this week. She would do anything and has done everything for the residents. Many residents have expressed outrage that this person was let go. The kitchen, housekeeping, and wait staff are hard-working, caring folks. Budgetary needs rule here, so the carpets need cleaning, and the lighting is so low that it's hard to read a menu. The building is at the corner of two very busy, noisy roads with lots of fire, ambulance, and police sirens, as well as weekly car racing.

Was not happy with the care. Very unclean and unattentive

They start you off at a lower monthly cost but every month they find things to charge you more and the costs keep going up. Everything costs extra, they sign you up for more care but you don't see any difference in care. The residents spend way too much time in their rooms with not much interaction with others. The recreation rooms are spread out all over the building which is very confusing to elderly people so they don't attend activities because they can't find them. The facility is understaffed and it takes a very long time for anyone to respond if called to a room for help. I would not recommend this facility.

In the beginning, it was great, but by the end it was not. Many people there were trying, but the staffing they were forced to hire was not on board with what the requirements or expectations were of their jobs. I made a quick decision to move her out on labor day weekend because it had become very toxic. I'm sure there is blame on both sides, but I am very disappointed with what has happened to Cogir. And interestingly, I believe that they've bought up at least five more properties in the Clark county area, so maybe those are working out better than Glenwood was.

I had difficulty even getting a tour then when I did a tour our guide was not enthusiastic in the slightest. We were shown a TINY studio that had a window looking into an alley with trash cans….not a selling point. Then our guide showed us a different studio that was about to be moved into! It was furnished with the resident’s bedding, personal belongings, pictures, all ready for their move in and felt like a huge invasion of privacy to have us walk in and look. If it was my loved one’s room and I found out strangers had been in looking around I’d be furious! For being in such an amazing location the building itself doesn’t have amazing views or even a decent rooftop. I asked questions and many of my questions went unanswered due to my guide not being sure and I was directed to reach out to other staff such as the director. I was so incredibly disappointed. For the amount it would cost I’d expect way more.