Cogir Senior Living

The overall experience is a 1. The facility is very clean. The staff is friendly. The quality of care is a 2 and depends on the caregiver. [Name Removed] is amazing, but there was a time I came after church at 10 and no one had gotten her out of bed. She was still in pajamas, was wet, had not been taken down for breakfast, and did not have her hearing aids in. They have changed administrative staff five times in one year. The food is a 1. Mom doesn’t like it, but she is mostly liking fruit now. For activities, I’m not sure. They seem to have a good list, but Mom has dementia and doesn’t want to go to anything. The value is a 1. They are charging [Amount Removed] a month for her to take one thyroid pill by a med tech, which I give her when I get her dressed, and I’m a nurse, but they thought the med tech was better.

Billing and Financial Issues Residents and families have reported problems with billing, including unauthorized charges, misplaced funds, double billing, and difficulty obtaining refunds. Automated payment plans have been criticized for giving Cogir access to residents’ bank accounts, and late fees are sometimes applied unfairly due to short notice on billing statements. In our case it appears that they have charged for services not provided including charging for services many weeks after my mom passed away! It has been beyond difficult to resolve the matters. They NEVER respond. They simply ignore. I am still trying to get it resolved now 8 weeks later. Prior to this we reported them for charging for services multiple times not performed to the State of Washington. Rebates and refunds were then given. I suggest you avoid COGIR and the Port Townsend location.

My family member lived at Cogir. Died there too. Horrible place. All of the money goes to corporate people and/or remodeling. There is 1 visitor parking space available. The staff is great but it’s horribly understaffed. Management changes frequently so if 1 promises you anything, it’s worthless. You pay more to have your food delivered to your door than it would cost for Uber Eats and may take hours to be delivered. Don’t leave your family member her unless they are fairly self mobile and can get out. It looks pretty, with gardens, etc. but the care is poor.

Cogir at the Quarry is the worst memory care facility in the country. Horrible doctor and way under staffed.

Its all laid out in my review. The nursing staff was uncooperative and unprofessional. The sales rep had to be contacted multiple times just to receive the basic promised level of care.

It was a HORRIBLE experience. They should be sued for the way they treated my mom. I'm still contemplating whether to report them to the state unfortunately. Choose ANOTHER COMMUNITY!

It has been good. Very nice people. Unfortunately Mom needs more care than we initially thought so right now it's out of our price range but hopefully she'll improve and the additional costs will come down.

Awful place really awful. Do not recommend leaving your loved ones here. My father was a resident here for 4 months before I moved him somewhere else. Horrible parking for visiting guests. Unfriendly residents and the building inside smells like a litter box. The lady at the front desk is completely useless. She is sweet but quite literally knows nothing about anything. I am not sure if she pretends not to know so that she doesn’t have to do anything or if she just needs more training. Even simple questions, she says that she doesn’t know and will not help you. The front desk should be knowledgeable about how things run and where things are. I kept asking them to fix the leak under my Dad’s sink and it never got fixed even though they kept reassuring me that it was fixed. I had to keep a bucket under the sink that I had to empty daily for his entire stay. Spend the extra money and go somewhere else in Manteca.

Everyone at Solista from staff members to some of the residents were very friendly and receptive.. The lunch was great!! [name removed] took us on a tour of the main building and then we looked at the studio and 1 bedroom apartments. [name removed] is very upbeat and informative and we did not feel pressured at any point We were sent home with a loaf of wonderful Zucchini bread and a pamplet containing all the pertinent information regarding the floor plans, prices, and information about their services and activities. I was very impressed Since then [name removed] has reached out to to invite us back for a follow up tour. I definitely will keep Solista in mind!!

The staff were unaware of us coming. They were not prepared with a gluten free meal and scrambled to come up with something. The director sat down with us before our tour and informed us that they do not provide gluten free meals, so we we did not take the tour.

Dirty facility. I watch the staff seat residents for lunch on filthy tables from breakfast. Dining area floors were still filthy with food from breakfast. My mom’s garbage was constantly full of Depends even though they said garbage should be emptied at each shift change. These were consistent issues not one off. I moved my mom out to a much better place.

The move-in experience was seamless and everyone was very helpful. I would recommend Cogir Queen Anne as a retirement venue. The location is superb, near to Seattle Center & the Space Needle. The neighborhood is walkable (even in the rain) and there are many eateries and a QFC supermarket nearby. The move-in experience was seamless and the staff very cordial.

I did not have a good experience there and would NOT recommend that facility. There was not effective communication between the facility and me. My mom's weight had gotten down to 92 without anyone letting me know.

Horrible experience. Took my husband out after 6 days due to lack of care. They will not refund money due to me. This is not the place for people who are immobile. Don't listen to the lies. May be better if the new owner changes the horrible management.

Unfortunately he wasn't able to eat but staff was willing to get anything he might eat. Unfortunately was mot able to particiapte in the activites. Only there shy of two weeks. Price was very good compared to others we looked into

This facility doesn't pay it contractors. Did work for them that they asked for then 2 months later, they decide they don't want to pay. Must be having some financial issues. Please do your due diligence when placing a loved one. You've been warned.

Been trying for weeks to get hot water working in my brother’s room. Keep being told it’s going to be done “today”. Yesterday (Friday) my sister stopped in and there was a piece of cardboard on the floor. Turns out he’d broken a glass and when he asked to get it cleaned up he was told there were no housekeepers working and he’d have to wait until Monday. She then asked multiple employees for a vacuum, none of them knew where to find one and none of them offered to assist in any way. I strongly recommend that you keep anyone you care about far away from this company. He has also been promised a Covid booster many times. He’s stuck there unfortunately because he is too ill to be moved unless it’s by ambulance. It’s just sad and awful and surely not even close to what he was sold

Low priority part of the business for memory care. Dad was there 4 months and as a family of 8 adult children, we witnessed poor operations of this part of the business. Dirty rooms/bathrooms, poor food quality with long wait period serving especially on weekends at dinner. Questionable practices regarding staffing at night and weekends. Use of agency personal at those times or staff working double shifts. Many safety issues as staff was stretched at nights and weekends to support needs of residents. Will not go into detail in this review but know that the sale part and tour do not line up with the reality of what happens. Corporate decisions far removed from what is right for residents. Staff training minimal and was clearly an issue once on floor with residents.

They have made rude comments to my loved one and I have overheard them being rude to the other guests

I definitely would not recommend. I had high hopes but it was a disaster . Staff does not orient new elderly people to the dining room, meal times, activities or community. Then criticizes, judges, and harasses family members who placed their senior person there. Staff does not try to find a workable solution, just brings out the big guns as last resort. I am under the impression the bottom line is money like everywhere. Staff want to get paid but do not want to do the work. Staff also mentioned to me that long term residents threatened to leave and they could not let that happen so had to evict my mom. It is not senior friendly, even though it's under the guise of a senior place.