Cogir Senior Living

This place so disorganized. They had like one or two people trying to figure out up from down. No one answered the phone. Finally a lady that was just hired before the holidays tried to help but she had no idea how to answer my questions. The staff was temporary. Looked very boring. The building is beautiful but the unorganized mess they had going on there I didn’t want my father there . Also the new employee even told me she was overwhelmed because she got hired and just put to work. Not the place for my loved ones.

Cadence was horrible. The furniture, carpet & baseboards were dirty and the person giving the tour seemed to hate her job.

I discovered the day I moved that my apartment was never cleaned from the last resident. Bathroom was dirty with [removed] on back of toilet, soap scum in shower and stuff all over bathroom and closet doors. The food here is absolutely disgusting. Most people here have complained daily about the food service. Dinning room floors are disgusting and rarely get mopped. I would think twice before moving in here.

My mother was a resident at Vineyard Place for 1 year. On the 1-year anniversary, Atria jacked up her rent by $357 per month! Many residents have had to leave or move into smaller units. It's put a real hardship on the senior residents and has been sad to see. Since Atria took over, they've also cut services. The staff has been nice but the new management company is profit hungry. The entire building has to share 4 washing machines. It's a nightmare trying to get a machine for laundry and there are frequent issues with it. There are constant issues with the bus service and only minimal short outings.

My loved one lives here and I’ve noticed that things that are stated or promised are not being followed through. My relative stated that care is lacking and wait times can be long. The nurse doesn’t help with much and appears to be negligent with how she cares for residents. My loved one loves the activities and how sweet the care staff are but has a harder time with admin. Thinking about looking into a new facility, this place just isn’t fitting and doesn’t hold up to what’s offered.

I am pulling my sibling out of this community after being there for several yrs. She lives on the 2nd floor and uses a walker w/ a bad knee so she relies on the elevator. The elevator at Longmont Regent has been out for several wks, this has been an ongoing issues for years but this is the first time it has not been fixed. The AGM there is unprofessional and lazy. He lives as a resident in the community with his 30something girlfriend and they steal from the community, the girlfriend/chef actually told me last wk that she does not buy silverware/plates because she can get it from the kitchen. She says they do not buy groceries because they have a key to the kitchen. Unbelievable! Please get that elevator fixed! My sibling has not been able to attend meals in the community, any events, travel, run errands, nothing for several weeks because the AGM is useless. He has told me several times that it will get fixed when it's fixed. At the beginning he "Kept forgetting to call for service"

Cadence Senior Living at Mint Hill - Memory Care.... This facility is rated '0' No Stars.... Well, I must say that for more than one year, my Mom was truly cared for by some Excellent Staff Members. I will not say that everything was perfect, because no Assisted Living or Long-Term Care Facility is perfect.... We all are human and make mistakes.... For the last 4 or 5 months of residency at Cadence Mint Hill, there was no excuse for the lack of Management, Professionalism, the lack of proper medication management and administration, complete neglect and the total lack of concern for resolving said issues or accepting responsibility for any of these issues. When you go on vacation for 4 days and return early to find your loved one with a blood-red rash, an infection (sepsis), and dehydration, yet Cadence never contacted me, but called the medical professional for a non issue and as of the day I moved my loved one out, they have never discussed their responsibility to know the di

When I toured with Cogir of Folsom I was very confused because the facility had just undergone new ownership and the name was changed. I drove around and was looking for the new name, but the building still had the old name on it. They did not have a sign or banner or anything. That right off the bat turned me off.

Stopped in to see someone after a month away, Was Totally Shocked At The Fact His Personal Needs Were Not Being Met. His Moustache had not been trimmed since way before I had seen him last. Fingernails so Overgrown,(I can only Imagine what his toe nails look like) Hadn't Shaved in Days. Food All over the front of Clothing. This was Not the PROUD MAN I Had seen little over a month away.

My mom has been there since about 2019. She has developed anxiety and agoraphobia during the pandemic. At the same time she needs more care Cogir seems to have lost a lost of staff and desire to fulfill their mission. My mom’s staff do not stick to her care plan, do not make sure she gets food when she is too anxious to come down to the cafe. While I was there she showed me a note that said “sorry no cups”- didn’t juice or coffee to her room because no cups? Did they bring it an hour later after they made a paper run? Oh no. She never did get anything. Two days last week she had no food because she couldn’t figure out the new rules for ordering. Did anyone check on her nutrition? No. I am so disappointed, but because of the spend down it would be hard to move her now. Do not recommend!

Park Terrace was a wonderful place (as it used to be a hotel). The woman who fave me the "tour" was not good. Didn't ask about my parents or their needs. Didn't show me around the facility. Took me to the model, handed me brochures, sat in a chair while I looked at the apartment, then told me the cost. Hustled out for her next appointment.

They're very good at selling the place. But then when we were actually there, we were kind of arguing with them the few months that she was there. Their attitude was good, but the care was poor. They say yes to everything, but that doesn't mean it's going to happen. We were not happy with them at all and would not recommend it there.

We always tell people that if we could move, we'd move tomorrow. The food is absolutely terrible, the people are all very old and because of that there's not much activity. You have to find something to do yourself. The food is not attractive or good looking, it looks like blobs of this & that. It's very repetitious, and doesn't taste good at all. We end up leaving a good amount of food on our plates and while leaving out of the dining room we notice that others do the same too. In regards to our apartment, I can't complain about that. We have a 1 bedroom / 1 bathroom, with a little balcony. We also have room for our TV which is a good size. I've had to put in a couple maintenance requests and they will come. Sometimes it's very quick, and sometimes you have to wait a little. The longest I've personally had to wait was a couple hours. There aren't many amenities offered, but they do have a bus. So, once a week (if you're quick enough) you can sign up for an hour long scenery drive and they usually take about 12 people - but that's all they really have.

Depends which floor you live on for quality of care. My mother does not live on the most expensive floor. My mother's care has been inadequate. Have to constantly followup for all aspects of her care. Staff do bare minimum as far as her daily care. Unable to track who cared for her on a specific date because they rotate staff so much. The carpet in her space needs to be replaced, looks spotted soiled with dirt even though they have cleaned it. The decor throughout the building is attractive, but her personal space is basic and nothing to write home about. The water faucets in her space often stop working. She's not in memory care but I did see it on my tour. I was not impressed Very small space, they are crunched in the hallway during the day. There's a handful of staff spread out among the departments that go beyond and above basic care which would equate to their motto of excellence if most of their staff did the same.

I'm glad to be at a place that gives me a felling of security and comfort with like neightbors who care about you and how we are doing. It's a good place to be at and I'm so glad I'm here.

We were so enthused about this place. It is terrible. Their protocols on COVID are terrible. They say they don’t let unvaccinated in dining room but they do. Their staff and some in administration, seem ill prepared and under educated for their jobs. I don’t ever write reviews for anyone or anything but this place is just one huge lawsuit waiting to happen.

My parent pays out of their pocket. You advertise gluten free food and yet it’s never available. Rent goes up but the care goes down. Dining staff is poorly trained, 1 housekeeper that is a wonderful gem..and she cleans the entire place herself. Staffing is terrible. Long waits for the food…over 45 minutes and the food is not palatable. There is no dietician on staff. Seniors don’t need sandwiches at every meal. They need real food with properly sized portions. My parent is definitely not getting what they pay for.

The way they did my carpet explains how this place is ran. They replace the carpet and they used two different pads. Half of it has a nice pad while the other half has a cheap thin pad. So basically they half-assed it and that's how they do everything around here! The walls are so thin you hear everything that goes on in your neighbor's apartment, so you never really get to live by yourself.

In my opinion, this is not an independent living community, It is more like an assisted living or nursing home community. They do not have any staff available after 7 pm. I would not recommend this community to others for independent living to anyone.