Cogir Senior Living

Terribly unorganized. New caregivers and table waiter do not get very good training to the job ([Removed]) – falling an older employee for 1 or 2 shifts does really not do a good job of training. I pray the new owner will do a better job along these liners. The grapevine informed the new owner/management take over December 1 at 2017.

My father-in-law was looking for a place to live and this is one of the communities that was on our list to tour. My brother-in-law wound up touring and said that the place did not smell good and did not seem clean at all. We went with another community ultimately.

This is a smaller facility with limited access to outside. Friendly staff, nice rooms. Limited meal times.

My father has recently made the move into this community and so far things are going okay for him. I will say that overall we are happy with this facility and think they are decent job with my dad but there is defiantly room for improvement. The staff seem to be sitting in the living room a lot of the time and I would like to seem them walking around and checking on the residents more often. I also am frustrated that they seem to keep loosing my dads laundry. I am hoping they can start to get more organized in that department.

The staff here did a nice job with our tour, they took their time showing us around and answering our questions. We just did not feel as comfortable here and we felt that this would not be the best fit for our dad.

This community seemed to offer a lot of nice activities when we visited. The people we met were helpful. The community looked clean.

I liked this community when I visited. The staff I met were friendly. They allow pets and they seem to offer a few nice activities.

I had a very nice tour and the staff did a great job answering all my questions, there were some things that needed to be updated and I felt that the location would not be the best for me. Plus there was no parking available for my car so I would have to be constantly moving it around.

It's a nice, small community. The facility itself is a little dark, but the apartments are nice.

The staff gave a wonderful tour of the community. They were very friendly and knowledgeable. It just was not as bright and did not provide the comfortable feel we were looking for in a community for my mom.

Andra reminded me of a holiday inn, and we did not like the decor. The staff did give us a nice tour but this was just not the place for my mom.

I had my mother at the Windam and she was very happy until an ownership change. The quality of meals has gone way down and the prices just seem to be getting unaffordable. They charge the residence on every little detail, just nickel and dime them until it's just not affordable. The employees are very nice and treat the residence very good. The management has honesty issues they quote one price and then you receive the bill and it's not the price they told you. Since the change in ownership the Windam has gone way down. I would use caution and get everything in writing.

I think that [Removed] is getting pretty good care. The staff is friendly & patient with the residents. My disappointment is that when I visit he usually needs to be shaven & his clothes are dirty. He lost a pair of shoes which haven't been found. I'm going to put his name on his clothes cause I've found his clothes in other rooms & some in his room that don't belong to him.

I have a family member that lives at the Windham. It is very clean and the staff is so friendly. The only negative thing is the food. The meals have very fancy names, however, the quality of the food is really poor. The food was actually quite good before their recent change in ownership. For the amount of money they pay for the meals, better quality food would be expected.

My friend wasn't getting enough supervision, he had Alzheimer and he fell in the shower. He laid on the floor for a long time until he was taken to the hospital.

Management does not orient new staff well enough, everything from care givers, waiters in dinning and housekeeping new people get frustrated, seem they came in the front door and go through the back door, that’s the last one scene of them. Time wasted – 1 ½ hrs. dining room, much too long, by over active.

The place is well kept. My mom says the residents are friendly. They need more servers during meal times sometimes only one or two servers for the entire dining room so service is very slow. Not a lot of variety of food same thing repeated over and over. Thought they would show my mom around more in the beginning and get her familiar with activities in beginning. Family left to find out all details. They give a lot of materials to read through but would be helpful to make calls in the beginning to include her in activities.

Dining room staff not organized. Not enough care givers.

My mother initially moved into the assisted living section of the community. One of the reasons we chose Brookdale Vancouver Orchards is they assured us that assisted living patients would not be able to get out of the building without a key card after 10PM and they lied.They also assured us that there is someone by the front door 24/7 and that was also not true. The first night my mother was here she got out and ended up on the highway near by.She was then moved to the memory care section of the community. The payment system also has not been consistent and I am waiting for them to work that out. I have mixed feelings about Brookdale at this point. I surely don't want to move my mother at this point if she feels safe. I feel moving her would be detrimental to her health. She seems to be okay and adjusting but we are concerned.

This facility seemed more like assisted care rather than memory care and the living areas seemed small and crowded.