Cogir Senior Living

Studio Royale is a nice property and the physical upkeep is very good. The food is good quality, well prepared and tasty. The day-to-day staff is very good. However, upper management staff has changed frequently in the past year. A year ago a woman named, [name removed], was in charge and did an outstanding job. Since that time, upper staff management has been widely variable in performance. The medical staff has declined enormously over time. Getting meds on time and in the correct dosages is a struggle. This could be due to poor management and/or understaffing. The Director, [name removed], and the manager, [name removed], are hard to reach with undependable follow through. Although I have seen both rise to the occasion, it is not the norm.

At this time they are experiencing staffing issues. Things have been a little challenging at the start. Our hope is they get fully staffed soon and I think we will see improvement. Biggest challenge has been the quality of the meals and getting the mom's apartment cleaned to an acceptable standard.

It seems to be one of the higher priced communities and sadly the remodeling going on is been going on 6 months very depressed environment.

They had a total change of people and didn't let anyone know. There's too much deferred maintenance. They've let it really rundown cosmetically. Recently had a major water pipe burst, and when the floor tiles were replaced in the common area, they didn't even try to make it look aesthetic. Looks awful. Water rot from the rains on the doors, and the carpets need to be replaced in the hallways.

They are not prompt answering call buttons but staff is attentive and friendly otherwise. Staff has been wonderful but since Cogir took over the management of Harvard Square staff is quitting at an alarming rate. Since Cogir has taken over food is starch heavy and the quality has dropped significantly. Also, the wait time in the dining room to be served has been up to 1 hour with residents simply sitting and waiting for their food to come.

Our family member was at Cogir of North Bay for two months and in the hospital for falling most of that time. She was then relocated to board and care. Staffing seemed inadequate for the size of the facility. Our family member actually needed much more care than expected. That person was also not helpful with staff and family. They are also waaay too expensive for what is provided.

I would say the place is nice however they don't vet people for placement. A lot of the folks need assistive living not independent. The reason we picked this place was because of the location which was closer to family.

The facility administrator is unable to deal with complaints. Instead, denies that the problems exist. Housekeeping is great! Caregivers are great for the most part. Communication with family is good. The food is terrible! Tasteless with poor quality, poorly prepared, with small portions. Moving would be an option if there was a better option. Also, three of the caregivers have become like family and make it hard to leave.

My brother says he doesn't like that most rooms are just a rectangle without a bedroom (he has a bedroom) and that most of the people have "lost the spark of life." He says its safe and well maintained.

The move was easy and fantastically simple. My loved one doesn't like the food, which is okay because she's very picky. I'm troubled by how hard it is to get information and healthcare concerns addressed.

The Windham is great for those whose needs are truly Assisted Living. My mom was needing more assistance than they were willing or able to provide.

I thought it seemed like a wonderful place for placement for Mom. I would recommend to others.

The staff are wonderful and take very good care of my dad. I'm not sure about housekeeping.... I've only been there once where it was apparent that the apartment had been cleaned. I always sweep and mop every time I go over there! Communication with the family is okay, because I'm there every day I make sure he's doing okay. The move in process was okay... I was a little disappointed In their ambassador service. I didn't feel enough was done to get him involved in the beginning. He was pretty isolated where he was before, so needed extra encouragement to get involved! The food is just okay.... it's often too dry or tough for him to eat! Would I recommend the facility....probably. It's a nice place and he likes it there now! Everyone is so friendly on the staff and go out of their way for him!

Breakfast is amazing. The raisin toast and biscuits are my favorite. Bus driver is very kind and always here to help. Our activities are fun. We have a morning exercise class that is resident led with our director there. Some dietary restrictions some folks have and they dont always have options for them.

We've had a hard time getting what was advertised - such as daily trash emptied, linen service, 1-2 loads of laundry a week- basically all we're getting is medication 2 times a day I would not recommend them if someone needs real assistance- I have met with the Director to address this and not much has happened to get it corrected- Everyone has been very nice and my mom is happy with her location in the building- so we won't do anything currently

Our dad is a resident at Clearwater Springs Assisted Living. The care staff are friendly, but it can take upwards of 20-30 minutes for them to answer the call button and shower days are missed sometimes. As for the move in, we were told where his room was. No one welcomed our dad to the facility. After four hours, someone came to say hi. It took weeks to get keys. The housekeeping is good and comes on scheduled days. Management is responsive to concerns. We were charged for a higher level of care than what was received. It took 2-3 months to get it corrected. The facility is clean and the food is good. I would recommend the facility to others, but would suggest watching bills and to communicate issues with management.

Some good points. Some bad. Mom has gone long periods of time with no dusting done in her apartment. When I complained about it (twice) the front counter person wrote a note on scratch paper twice. Very slow to fix issue. Granted this was around Thanksgiving, but tenants should not suffer if paying for services. Hit and miss. Some could not care less. Some are helpful. Your ambulance service was extremely rude to my mother on the one occasion they were called and made my mother feel they were inconveniencing them. Unacceptable. I know they are not your employees, but when the front counter staff were told this, the response was "this isn't the first time we've heard this." Well....... fix it then. Again, if paying for services, we should expect them. The elderly are feeble and scared and don't need to be subjected to rude, undertrained first aid personnel. Your ambulance service is sub par and should be replaced immediately. Personally I have not eaten there but my mother recently complained that food is declining. I've heard several other tenants say the same. And why are the residence not allowed to exit their seats while they eat? They are not children and they pay to be here. This is very odd. They have to raise their hand to get anything? The provided meals is one of the main reasons we chose Holiday. Shouldn't the meals be excellent? Actually pretty pleased with offered activities. I see now why this is less expensive than most. When we were given a tour before signing we were told shuttle service would take residence anywhere in the city. Apparently this is not the case. Can you clarify? Because currently I feel we were lied to. Candidly, I'm currently looking for another place to live for her. Over all not too pleased. And now the rent is being raised I hear? . Nope. I'd rather pay more somewhere else and get better service. My mom is a 73 year old recent widow and deserves more

It was one of the smaller places without so many memory care residents. I prob would not recommend to others.

It was not enjoyable as a total experience for my Mother and me. It was probably more affected because of the lack of staffing and the use of " fill in " personnel which changed always . Weekends were horrendous in terms of the provision of care. Knowing what I know now and had experienced with Mom , I would not have her there as a resident. I selected this place because of its proximity to my home . The other places that I visited were unacceptable on many levels in terms of safety, sanitation and location.

My dad's care increased. We are paying for increased care however not receiving quite the care that is stated in care plan. They are not trained for Alzheimer's or dementia care even though they informed us they could competently care for him. It's been a frustrating 5 months.