Cogir Senior Living

[name removed], the, for lack of a better phrase, 'sales guy' is awesome. He seems to truly care about the residents and their families, going out of his way to help with the adjustment to moving. I don't recall any of them by name, but all of the dining staff were friendly and helpful.

The food at multiple times tears found hair in the food. They need improvement in keeping the facility clean. Even the light fixtures on the outside was almost covered with webs & dust. They don't keep up with maintenance! Also I had to reclean my mother's apt, it wasn't cleaned thoroughly when the last tenant moved out

Head nurse was caustic. Too many sandwiches served along with many caloric cheap meals. Way too much money for care. I would not recommend them to others.

The friendliness of the staff depends on the person. With the care services, we created a plan that was not implemented. They did not have an activity director for the majority of our stay. Did not think cost was bad, but did not receive the care we paid for

Cogir Vallejo is clean and have several activities for the residents. Cogir charges a fee for every service. They are unable to fully accommodate diet for chronic GERD-gastric reflux.

The recent refresh definitely makes the place more inviting and comfortable. The activities for a healthy and engaged community are really lacking.

It’s older and not fancy like some other places but is good for someone who isn’t social. Staff seems to be nice. I hear there are activities but don’t know anything about them. My ex likes the food but if something needs to be fixed in his apartment he’s not happy, I like that he can be taken to doctor appointments and arrange to get his hair cut. It’s a good fit for him.

Management of Elance has changed during the last couple months. My comments are primarily based on my sister’s comments, who resides there and observations when I visited. My sister comments often of how slow it is to call for help and food trays that remain in the room for hours. During a visit in which we ate in dining room, the service was very slow. I finally seeked assistance. Actual medical care is fine and employee [name removed] is excellent.

Beautiful place and new. Lot of activities. Clients seem happier here. Large staff turn over. Staff and clients are nice enough. Care has been inconsistent and they do not return calls. This place is on the higher end cost for Mesa, which led me to believe the level of care would be better. I get that staffing these places is hard and the wages are low but the cost of keeping Family here is not a low cost.

[name removed] appreciates the staff & her interactions with the staff. Areas for improvement include dining issues (food undercooked, servers aren’t always prompt in bringing food to tables). Housekeeping not always completed. Meds are usually given on time, but not always. Princeton has not had a bus for taking residents out for activities for a very long time. No trips to grocery stores, etc. [name removed] gave me [name removed] this information that I could pass on. [name removed] is [name removed] sister in law who oversees her care.

There was lack of care staff that our family was not at all pleased about. What staff they have were good. 2 nursing staff to 70+ residents and about same charges staff. Lack of communication between nursing staff and director.

They didn't get a chance to see too many other places before we had to get them moved. It wasn't the best

I assume like most facilities now days suffer from staff shortages. That appears to be what is happening at Cogir. The staff are not the problem, it is shortage of staff vs number of residents in AS.

Today the lunch menu claimed that an Asian steak bowl was high in fiber and cookies were low in carbohydrates. There is no excuse for this kind of nonsense. I think the chef is just that stupid. The quality is low and declining steadily. The staff would not admit it was a mistake. When something breaks, e.g. TV, they put in a work order and do nothing without multiple follow ups.

The staff doesn't always respond when called. The new head nurse they hired a couple of months ago [name removed] is wonderful and a good communicator. The happy hour entertainment that I've seen isn't good. Seems weird we pay so much and they don't even supply toilet paper. Seems like they wait too long to replace carpets, kind of run down. They don't do a great job of cleaning the apartment.

Reasons for the ratings I gave: My mother's hearing aids went missing in the first month. I can't get admin staff to return calls regarding concerns. It looks as if the facility ordered a new wheel chair without authorization and I can't get resolution.

The caregivers were all amazing people, and my Dad loved each one of them!! So did we....Based on the experience we have recommended Avamere at Cascadia to others and have already recommended them!

Overall it has been great and cleanliness is great. Don't know about executives but good general staff, cleaning staff, maintenance etc. Meals have become bland for the most part. Big changes in chef, cooks and apparently budget. Also not enough wait staff. Long waits to place orders and then get food to table. I know the execs say they are hiring more people but... Activities are a high light!!! Great! Might add to note Cogir is updating rooms, the grounds and public areas. It is beautiful.

My mother in laws button never did work so she would wait hours for someone to come help her with something. Correction, she would call me and I would have to call and get someone to help her. Sometimes several times a day. Otherwise clean and she loved the food.

I can't praise the caregivers enough. Or any of the staff that interacts with the people who live there. The admin is fairly good with the exception of the business office manager. He is incredibly rude and extremely unprofessional