Cogir Senior Living

All good. The help I received finding a place for my brother in his price range and the needs was excellent. I can't think of anything bad. Since I have not been there it is difficult to say however I believe they have been good to my brother. He has not complained and believe me when I say that is unusual. I do know they were very helpful in the process and kept me informed. Good service.

They need glass cups in dining room, not plastic or Styrofoam. Staff is great, mom is happy:)

Truthfully thinking I wouldn't be able to recommend much. But we have very limited exposure since Mom never used any services. All she has done for the past year is lay in her bed 24/7 watching tv except for using the restroom. All she's eaten is Boost high calorie shakes that we provided.

Yes, we actually have recommend Solista Charlotte by Cogir to a couple friends. One even moved in

What we like the most about the community is the location, the view, the staff and the smaller population. They could improve on the food for special needs. However, we would recommend this community to other families based on the experience

It was close to my work and her home. It was a smaller facility, and only a year old. The food was really good too, when they invited us to a free lunch. Still really happy with our decision. The new administration hasn't been very responsive to some concerns we've had about changes in the POC.

Solista is a fairly large building and the individual units are comparatively large. Everything is kept clean, maintained and pleasant. Food is tasty but the food served doesn't always match what is on the published menus. They run out of specific items much too often. The food is hot and for me that is a biggie. I don't k ow the reason but server staff has significant turn-over but the chefs have had no turn-over in 6 months and in fact have added one chef.

I would say that the staff are so caring - they truly care about the residents.

Very supportive staff thru out facility Activities for all interests with monthly outings Environment is beautiful set in the between Pinnacle Peak & Troon Mt Fairly new facility also Independent & assisted living availability No skilled nursing

4 or 5 for the overall experience, my mother was only there for 4 months before she had to move to memory care. In my brief experience as a non-resident simply visiting from time to time, I thought it was very well run and the staff was excellent. My mom did have a little trouble adjusting to the frequent visits by different caregivers. I don't know if they were all the same ones or if they were all different and she had trouble attaching to anyone. That would be my suggestion but then I can't say very clearly from her perspective since she has cognitive loss. Not sure I can answer anything else besides that.

The complex just changed owners a few months ago and we now have new management. So things are changing, hopefully for the better. We also have a new handyman so we hope that things can be done in a timely fashion. The rules on pets are changing and large dogs will not be accepted. At least that's how we understand the new rules. When an apartment is vacated it is completely renovated before being rented again. New floors, cabinets, window coverings.....everything. So it is brand new.

The staff and residents are all very friendly.

For me, a big plus is location. It is just a few level blocks to several grocery stores, RiteAid, Staples, Good Will and other stores. It's a nice walk. And there's a 24-hour convenience store across the street. Activities are hard due to widely varying abilities and interests people have. Several of us have been discussing some ideas with management for getting out into area, learning more about history and natural history.

The van service is only 2 1/2 days a week which can result in long waits.

Don't see or hear much from admin. They could improve efficiency. Think the service staff training needs to be improved. Service staff is usually good. Sometimes slow with requests. The cooks should actually learn how to cook. Food is over cooked and overly bland. I know some diets are restricted but there is no reason for over processing everything. Our mother says the activities are not 'advertised' enough. No schedule is sent to their rooms.

The staff is really nice, just hard to get a hold of Admin staff sometimes. The food is ok just some repetition and not a lot of meat variety. It is a good place in Newberg for location . Recommended for cost point if on a slightly tighter budget.

Mom's apartment is lovely. Recently remodeled. Staff is friendly. Communications with administration could be improved. Phone calls not returned. Scheduled cleaning of her apartment is not consistent. Mom has not been happy with the food, breakfast selection (same options every day) and dinner not much favor (I have experienced the same when I've eaten with her).

The emergency call cord was not accessible for someone in a wheelchair all the time. So after a month, we got a wrist button, so all is good there. Front door was a problem until recently for getting in after hours. That is now not a problem. Super friendly and helpful staff, from the manager on down. Lots of opportunities for activities available. Had those things mentioned been done when we moved in, would have given them 5 stars.

I guess I would give each of the categories a four except for the activities. And they are definitely a five. The staff turns over quite a bit so hard to rate that. Acoya residents are very friendly, so maybe I would give that a five also . Many people complain about the food, but I think it is quite good. Especially for a place that is providing food for so many and within a budget. And I really have no idea about the value for the money. The downside is that the medical help is almost zero. And they will tell you that Acoya is not a medical facility. So if you need that kind of help it requires a move.

What they could improve on would be care coverage. My mom has been in two assisted-living communities now and the biggest issue is not having enough caregivers. However, we would recommend this community to other families.