Cogir Senior Living

The staff at Orchard Pointe made my mother feel comfortable and cared for in the last weeks of her life. The staff was compassionate, caring and professional. I will always be grateful to them.

Maintenence request and all that is really good, it's fast, they only reason I didn't rate them a 5 is because of the timing. They have two live ins that manage the property and one fo the couples had been moved to another palce so the past month has been a struggle for the staff while they wait for the new managers to get there. They constantly have stuff going on, my mother doesn't really participate but they have an activities director. They're very attentive to the people, the know the poeple and the managers, right when you get on board they get to know you and they get me apprised on things. My mother is inbetween independent living and assisted living and the only reason she can live here is because they have an arrangement with a home care place and they have so many patients that use them so they're there all day.

The didn't have a room so quickly available (we had 3 days) but I liked it very much. I know they have a lot of Parkinson's things going on there, if we had more time we probably would have gone here, it was also more expensive.

It's great, I'm very happy there. The stratford ahs been meeting my needs fine, I really can't say any more than it has everything I need, they let me alone if I want to be alone, if I want to do something they have activities, the foods good and it's exactly what I needed and good for somebody that lives alone. The offer is always out there for people to come and stay for a couple of nights, try the food, and that's really the only way you can compare it to the other living communities out there. I went to this one first with the intent of going to others, they just offered everything I needed and I didn't need to look any furthur.

A true 5 star!!!***** I was looking for a home for my 85 year old Mother who has dementia and I believe I found the perfect spot for her at Redwood Heights. My first communication was with Rosalind and what an amazing lady. She spent over an hour on the phone with me and finally 2 years later and many, many phone calls and tears we finally got mom situated in her new beautiful home. I had looked at many others but they just didn't have that warm fuzzy feeling like Redwood Heights. It wasn't an easy task and we are still trying to get her acclimated. Every employee and staff member that we have come in contact with has been awesome. They have gone above and beyond trying to help Mom and believe me it has not been easy. She has wandered off a couple times and they have been spot on to get her back to her room and calmed down. From Mike, to Rosalind to Michelle, Gloria, Rhonda, Aaron, Scott, Vanessa, Jessica, Debra, etc. I can't even remember all of them but let me just say that we love all of them. Mom is not easy and they have made her feel so at home and she always says, "I love it here and everyone is so nice"! I would absolutely recommend Redwood Heights!

The Princeton Village - Nathan is the person who runs the show, and Melissa is the sales manager and they're both very caring, courteous and kind people. They took time to meet with her, and be with her. They're very helpful, although they have just one maintenance guy. Still. the apartments are in good repair and are very clean. They have a good laundry facility, exercise room, and a movie theater. I was really fortunate that the Princeton had a one-bedroom apartment available right when I needed it. The Princeton is also one of those places that, if you run out of personal funds, will continue to care for your loved one on Medicaid.

We recently moved a relative to Arte. It is a beautiful faciilty and the food is superb. Since it is not a capacity some things were less than perfect, but nothing is ever just perfect, the staff was more than willing to correct any issues and work with us to make sure all our relative's needs were met. It is now under a new management and great things are happening. Our relative is enjoying the activities and all they have to offer. He feels welcome, has made new friends and knows the staff cares for him. We have the peace of mind that he, although living independently, at over 88, is in a setting where he can thrive but then has help if needed. The new management is reaching out to the residents and their families for input on how to make it the best it can be. New residents are moving into the beautifully appointed apartments weekly. Be sure and take a tour when looking for such a place for yourself or a loved one. You will not be disappointed.

We had my father living there about 2 weeks. He died about 2 weeks ago, after being transferred from the hospital. I thought their level of care was excellent; They cooordinated with hospice and checked on him every hour. The staff were very welcoming to us. They were very professional - they have a private dining room, and they went over all the details with us. I have to admit that, not knowing what all this cost, it was competitive with others but it came to about $165 a day for both the care and the studio apartment. That was for a kitchenette, a chair and a sofa bed. The apartment was very bright and well-lit and the facilities were very well taken care of.

The only complaint I would have is there is not a smooth transition when you first move in. There is not a system in place to make sure new residents have their medications and no one seemed to have any answers. My mom wishes there was more to do, there are no arts and crafts, which she would like.

They are friendly, caring and attentive to the residents. They were very willing to work with us to secure my aunt a suitable placement, for which I was grateful. My only criticism is that I'd like a proactive monthly status on my family member. I live out of state so only see my aunt periodically. I get all my "news" from her visitors.

Caregivers assist 24/7 with diaper needs, hoyer lifts. Med techs help with medication. Lots of great daily activities to fit different needs. Bus trips for shopping and casino days. Card games, holiday festivities, ice cream socials, live music on weekends. Many residents are seen out at coffee bar/bistro socializing. It's refreshing to see an active and happy community.

My needs are fulfilled living in this senior living facility. Have met many wonderful people from various places in the world and always enjoy heating their stories and experience.

It was a very good place. Great staff. Everything was good. I would recommend them.

They seem genuinely kind and sensitive to working with older individuals. They are patient and willing to make sure people understand and are heard. Staff are very attentive.

Great meals and activities. Better communication at times would be great for the residents and more dining room help. I would recommend. Very clean facility too.

Cogir is a very friendly and helpful senior center. My mom is the resident. We set her up in independent living but in a short time we now know she needs assisted living. We are on the waiting list for the next available. They are very understanding and helpful in this situation. I am hopeful that assisted living will be a much better fit for my mom. The food and dining room is excellent. The food is very good. There are activities my mom wants to participate in but she has not been able to yet.

I am learning to trust the caretakers. Most are extraordinarily kind. That includes administration! My only concern is an issue that I have found throughout this industry — it’s hard to attract and keep caring, committed, and competent staff. Like every facility I’ve looked at in the last two years — in both Washington and California — all are working with an almost skeleton staff. It’s a national issue!

The facility is bright and clean. It does have a slight urine smell but that is quite common in memory care facilities. The common areas are in the center of the building with an outdoor courtyard in the very center. The rooms are on the perimeter of the building, separated by a nice, wide hallway which makes a great walking "track" in an oval around the entire building. The staff are super friendly and take good care of the residents. Every time we've visited there have been ample staff on site caring for and interacting with the residents. The resident care manager, Tommy, is very responsive and professional and has kept us informed of mom's activities and care. We had a couple of hiccups with administration in the form of communication and paperwork, but once we brought it to their attention they were quite responsive. Overall, I would recommend Bay Pointe Memory Care.

When I first got here I was confussed about my needs. This apartment could have been in cleaner condition. The patio still has dead bugs and cob webs all over it. The cement has gaps and debris that needs to be vacuumed and fixed. For the most part it is fine. Not sure why cabinets and the microwave are so high in design for seniors. It is warm and dry. I looked at many places. I picked this one.

The staff is very friendly and helpful. My mother has been there over two months and doesn't have anything negative to say about the staff as well. The room is a good size, we love the fact she has a private bathroom to herself. The activities are daily, however my mother doesn't keep up with time very well and seems to miss them a lot. I have not tried the food personally, my mother told me it all taste the same. My only issue with Cadence is that she misses breakfast most mornings, and other meals at times because she isn't aware of the time.