Civitas Senior Living

[name removed] was very aknowledgenable and very friendly. She went out of her way to explain and show us what we needed to know. On Thursday I decided to move in. The movers come on Monday to pack, and the truck is moving us Tuesday!

It is a beautiful, clean, well-equipped facility. My initial contact was [Name Removed], and she was great. I believe she was the marketing director. When I decided to place my husband there, she was on a short vacation but still called me to explain what I needed to do. She helped me secure a small room for him since we were unsure what would happen. In her absence, a new team member assisted me. He was young and not very knowledgeable, but he tried and was kind. The head administrator seemed overwhelmed, and as I understand, she is no longer there. The main issue, like many senior living facilities, is staffing. The kitchen staff and the woman who ran the dining room were outstanding. She knew residents by name and was very kind to them, including my husband and me. The setup for receiving on-site physical therapy was excellent, and the doctor who visited was very nice—I felt confident in her care. My husband had a call button to request help getting up or going to the dining room, but staff often did not respond. The caregivers were kind, but he was new to this environment and did not like waiting. On his first morning, he went downstairs to the dining room by himself because no one came to assist him—and he had not yet been walking independently. On the third day, he had his third fall, hit his head, and was sent to the hospital. No one called me. When I arrived for my usual visit around 10:00 a.m., I couldn’t find him. I asked an aide, and she told me he had fallen. There was blood on the clothes by his bed. I had hoped for better care, but I believe they were understaffed, and he was new to this type of setting. I would consider living there myself in an apartment if I needed a safe, pleasant place—but only if I were able to get around independently, and possibly still drive.

I enjoyed the tour. The facility is clean and nicely arranged. The resident rooms that I saw are laid out nicely. [Name Removed] answered all of my questions about the staff and provided a packet of information that included a schedule of the activities for the residents. The only additional questions that I had was about the distribution of medicine for residents in assisted living.

Arabella of Longview is a clean community with friendly staff

I am in a newly renovated apartment. It is lovely and convenient. I have enough room and storage. The staff is extremely friendly and helpful. The people who work with us on a daily basis, activity, drivers, chef, wait staff, rate a 10. Decision makers, 2-3.

The kitchen food has been awful according to mom since the new people took over. 1 of the night med. Ladies screams at the old people. It smells really strong of urine now. Never smelled like that before. Rent went up [removed] more dollars a month and nothing improved. If she didn't have friends there.... I would probably move her.

We love it that mom likes it and feels comfortable there. Communication could be better. There could be more consistency in the overall process of care. Some tasks fall through the cracks at times.

Had an enjoyable experience. We were there for four hours which for my mom was a little long but we ate lunch there and the food was good and we enjoyed seeing other residents. The sales associate was very personable and was very attentive to my mom. Which I really appreciated.

What we like the most about the community is that it is a friendly home with nice people. Sure, I'd recommend the community to other families based on the experience

They are very committed to communication and helping the family as well as the resident. We are adjusting to each other as in all new ventures but it is going well.

The staff was very caring, the activities director was awesome always kept the memory care members engaged with cooking, creating socialization in fun and creative ways Staff always kept me informed on anything going on with mom in real time not after the fact (falls, change in condition etc) The only thing I think could improve the room would be a closet for hanging items or at least a hook for coat, sweater etc

Facility is great as is staff, but we already are experiencing a price increase.

It is a good place. By in large we have been happy with the care. There were a few situations but when it was brought to the attention of the manager, it was dealt with. The food is not the greatest. It is not bad but just mediocre. The Nurse Practitioner is attentive & seems to be knowledgeable. The apartment is quite nice. It is roomy but not too big. It has lots of cabinet & storage space. The maintenance people are quick to respond to problems. The staff is very nice. They all know the residents by name & I think they know all of their conditions. We even had one of the med techs catch us in the parking lot, as we were taking Dad out for the day, to give him his medication for the day. That is great care. I would highly recommend StoneCreek of Copperfield to any potential residents.

I would give it a five, but response times have been kind of slow. However, part of that is my mom's extreme limited mobility and the availability of people to help her. The food is awesome. The place is really clean. And the main staff has been really really helpful. They're also really friendly. They really try hard to fill the day with activities and keep people informed

It's a great facility!! They were not capable of dealing with mean Alzheimer!! It was a good place! They where not prepared to deal with someone that is mean

Staff is great and helpful, only complaint from my mother-in-law is the food. She used to work in the catering business, so she's more knowledgeable in that area. She's been in the assisted living part of it, but transferring to independent living soon. The staff, caretakers and physical therapist are the only reason she's doing so well.

This community is clean, friendly and safe. My friend is so happy loves the meals and active engaged calendar.

My parents were in the independent living cottages, so they did not technically receive care. However, the staff was kind and caring and would provide limited care as needed (e.g., if Dad fell, Mom could call and someone would come to their aid. I cannot be sure about the value as we did not compare so much. We chose what was proximal and it is a lovely community. I did forget to mention that my parents, sadly, did not participate in the activities due to their health statuses. Dad became largely confined to a wheelchair and would very often be sleepy. Mom would not go on her own. It was very sad, because it could have been so lovely.

They were short handed the month my mom was there. Everyone was really pleasant and did the best they could but there were very few activities and the wait was long at meal times. The atmosphere was very pleasant and my mom felt very safe.

There is a lot of staff turnover. The personnel that help get you acclimated are great. It's the health care that work directly with the client that changes. Overall my loved one was provided with good care.