Civitas Senior Living

No place can be perfect. For our mom its been very good in spite of shortcomings inherent to this industry. The staff has always been helpful. There have been some nice activities surrounding lunch and dinner activities. Past that mom pretty much stays in her room with the exception of church. My mom has no control over her bladder or bowels. So that is part of reason I have no other comments. The facility is very nice and she is getting good care.

I would give them a 3 on accounting and returning calls. The staff is very friendly and my Father In Law is happy there. My father in law enjoys the food. There are Plenty of activities if resident is willing to participate- which my FIL does not.

Generally the food is very good and I especially love breakfast and the staff is wonderful and i I’ve all the activities the more the better. I stayed at on in Pennsylvania and didn’t like it as well. I’m very happy

Cleanliness, food, med delivery, and activities have been very good. I can't give 5 stars because they need to communicate better about my mother's health, level of activity, physician attendance, warning signs like sleeping all day, or significant changes in behavior. We have received zero communication related to these important factors.

I think most people need more support when they first move in. I found one new resident crying in the restaurant at breakfast one morning; she was all alone and confused. We all try to help new people, but we don't always know when they came in. Most of us would like to know when someone is ill or how we can help. We often don't know until later. One other thing: the air vents are very dirty. They apparently have never been cleaned. One resident had theirs commercially cleaned and found MOLD as well as lots of dirt. Most of us have respiratory problems and this makes us sicker.

The staff was very kind and accommodating. Unfortunately my husband passed away within a week so I have no idea about the activities or dining experience. I would recommend them to others who are searching for memory care for their loved one.

StoneCreek at Flying Horse was awesome. It'd be a 5 except they had some help turnover and the kitchen suffered for a while. But overall an excellent facility and the health care staff was incredible.

Staff is nice, but they don't communicate between themselves very well. I would recommend

The staff is great. The dining is sometimes slow. The food is average, nothing fancy. The place is clean, and well kept. The staff is very responsive. The people are happy and everyone says hi.

This is a very welcoming community. I feel like my parents are in a very safe environment with a lot of help to keep them living an independent lifestyle. Unfortunately, they haven’t been on very many outings because soon after moving in, Ledgestone lost their activities director. Hopefully, the new person will get more outings scheduled so all residents have an opportunity to get out and explore the surrounding area.

Everyone is very nice and friendly! The food isn't the best. Food has been burnt or mushy, or not much flavor. She will no longer try the burgers... how can u mess up a burger?? The laundry has lost her clothes on more than one occasion

Floors in dads room and closet have dustballs/bugs. New admin staff not as friendly as old staff. The Front desk girls and Med techs get a 5 for friendliness. Activities have increased since new Admin. There has been a large price increase recently. The room and size is fine. No complaints.

Care services - timely morning medication is a problem. Administrative staff - needs to better support staff organization. Room cleaning and laundry is hit or miss.

The facilities are clean and the staff is very well informed and helpful. Yes, we would recommend Valley View Senior Living to other families based on the experience so far.

The reason for the overall experience being at 4. Please keep in mind. These residents are having a very major change in their life their home, everything they know is gone at one of the most vulnerable time of their life. Having a welcoming committee, a group assigned to new residence to welcome them to get them engaged and to help them through this transition. This is something that would take several weeks not only is it good for the new resident but other residents helping someone gives them a sense of purpose as well. Although there are plenty of activities, new residence have a hard time joining in as established residence are cliquish and non-welcoming not just to us personally, but have observed on many occasions. A lot of people lonely, trying to engage and being turned away. This is not meant to be a complaint just a suggestion to help future residence. I realize some residents make it difficult no matter how much you try to help them and that can be quite a challenge as well. Please just try to keep in mind. This is a very hard life change for each of them. Your staff is wonderful, very helpful and accommodating. Anytime we've asked for something they worked very hard to be helpful and this is much appreciated. They were very patient and kind. They should all be recognized for their efforts. I apologize for not remembering the name of the woman who runs the bistro, but I would like to send a shout out to her as is amazing to all the residence, as well as really taking time to get to know them as individuals their likes their dislikes, their family members, etc.. [name removed] was our first contact with you all and extremely friendly knowledgeable and always available anytime I needed anything. She helped me make this process for my mother so much easier it's people like her that get us through the more difficult decisions. Thank you so much [name removed] . Top-notch cleanliness everything was always at peak condition. Financially, this had to be the best residence for your money . Wonderful amenities would recommend this place to anyone needing a retirement center.

No complaints that would be a deal breaker. Staff turnover, including the Executive Director is constant. Medication administration is excellent. Housekeeping in the apartment needed to be closely monitored, particularly laundry service. However, overall a good facility with attentive staff.

Food bar is the best for the value in town it comes out within 5 to 10 minutes. It is hot. It is colorful and it is excellent cooked by a chef on site.

I have been at this facility and have seen many changes-some good and so so good. Food quality continues to be problem-budget low so quality is sacrificed as in fish etc. Very please with the additions of [name removed] as our director. Hot water is finally acting like it should!!! Rent up 10% UGH!!!

What I think they could improve on at Double Creek is the food. I like that it is accessible from 7:00 am to 7:00 pm. I like the fact that the administrators seem to be available to the residents. My mom was in a different place and that wasn't the case.

What they could improve on would be the personality of the workers. Sometimes seem a lil agitated when I call to check on my Mom. There was an incident that happen with my Mom and I wasn't happy about it