Ciel Senior Living

I am appalled at the lack of responsiveness on the part of the staff. We ask for information and rarely get any reply. The place is an apartment that provides food, distributes meds and has opportunities for some residents. If there is a need for medical attention or information on what is available for our loved one, there is no interest in helping us with that basic information, let alone help us understand and figure out how to solve problems within the context of assisted living. I wonder how they keep their accreditation as safety of residents is being compromised.

The Assisted Living program was fairly good for my father when he was a high-functioning adult requiring minimal assistance. He enjoyed the meals, the apartments were clean and comfortable. [Name removed] and [name removed] who ran the activities were so good with Dad that they could get him to participate in many of the activities when no one else could. The front desk staff was kind and patient. But when his dementia progressed and Dad needed more care and assistance, he was moved to the memory care program, Clare Bridge, and it was a totally different world. The attending staff level was frequently below required staffing levels both during the day and night. You frequently could not easily reach any Clare Bridge staff by phone even during regular business hours and calls were not returned until many hours later, if they were returned at all. After-hours and on weekends, there were many times when communication with Dad or his caregivers was impossible. The calls would go unanswered and the phone system would disconnect without ever making voicemail accessible. During one attempt to reach the Assistant Executive Director (the Executive Director had recently left Brookdale Lowry), the phone rang without ever being answered or redirected to voicemail. Several days later it was explained that the Assistant Executive Director's voicemail box was full and couldn't take any more calls so it just continued to ring! One major reason we had chosen Brookdale was that we had been assured that when Dad' dementia progressed to a stage where increased care was needed, it would be a smooth transition because Dad would not have to leave the facility, he would just need to move to another area of the facility. Although we were told that Clare Bridge was for dementia and Alzheimers patients, when Dad's behavior got challenging, the staff response on more than one occasion was to call an ambulance and have Dad taken to a local hospital. The hospital returned Dad to Brookdale stating that the only thing wrong with him was the regular progression of dementia. Staff called family members in the middle of the night more than once to request that someone come sit with Dad because there wasn't enough staff to focus on Dad's needs outside of regular business hours!

My mother is still a resident there but am in the process of looking elsewhere. I went there because it was close to where she had lived and it would be familiar since she is in the memory care area. Everytime I think I have one problem dealt with they hire someone new. The staff turns over like a revolving door and no one communicates with the other so you cannot expect your concerns to be shared with anyone else. I have had experiences like my mother leaving with someone and not even knowing she was gone. One of her old neighbors contacted me she was wondering around her old yard. I was livid and when I called the nurse said she didn't even know mother was gone. She was returned unharmed and the nurse was truly sorry so felt everyone is due a mistake. I live out of town and of course they know it but I leave message after message and do not get return calls. I email and they say they don't get them when I know they did. So poorly run that I don't have words to express. There are too many well run facilities so think and look really hard before letting the surroundings fool you.

I would avoid Brookdale Olney. I think they got rid of the salesman that misled us. The administrator was no better, still wanted UN-legitimate $$ from us which kept accruing over 3 months-> $[removed]k, even tho we declined the apartment by the deadline. They said signing anything committed us to Brook Dale and paying rent. Salesman had said it didn't. Required us getting a lawyer to get them off our backs and drop the matter I don't know if these people are still in their jobs.... [name removed] in sales, and [name removed] Director. But corporate did not resolve the situation for us as spoils have been reasonable. Therefore, they cost us a couple thousand in lawyer fees. They are garbage.

We had a long drawn out disagreement with them about whether or not we had committed to them contractually. We said no thank you by the deadline, But they charged us for months, decreased but would not zero out "our account". We had to have our lawyer assist my mother getting B.O. to cease and desist. Stressful, expensive, ridiculous. If you want more details, I will speak with someone. I advise people to avoid B.O.

I would probably move my mom if it wouldn't disrupt her. First they have gone from $[removed] a month to $[removed]. The food is bland and tough and hard for her to chew. They are none responsive with trying to fix it. They are moving employees in and out some are rude and untrained . Bottom line they increased the prices but have not improved service

My husband was in this memory care unit for only 3 weeks. Despite assurances to the contrary, this Memory Care Unit was not equipped to work with a physically fit but challenging non docile 73 year old patient. The truly upsetting issue that I’m dealing with now is that despite demanding I remove him with no notice they are charging me for the balance of the month. They also lost valuable personal property of his and raised his level of care with no notice.

I am going to keep it short and simple well at least try. Huge facility! but behind closed doors a completely different story. Our family was so tired of hearing we are short staff every time I was called due to an incident report being made. It was days my parent called me and said no one came to check on them feed them for breakfast or lunch or dinner just keep giving us medication I immediately reach out to Ceil at Plainfield they apologized even though it happened again and again. All I got was apologies form Ceil at Plainfield, I'm sorry that your parents, didn't eat, get medications, get showers, room or sheets wasn't clean for weeks at a time, I'm sorry for Ceil staff responding to the alert button hour and a half later on a consistent base, I'm sorry for Ceil staff asking for something to drink and taking food and drinks. How many sorry are we going to get until u try to solve some of the problems. my parents are ready to relocate its a very bad look with Ceil at plainfield

The worst facility I have ever dealt with! I wrote a review on Google and they deleted it.. so that just shows you how much stuff they put under the rug! Don't take your loved ones here! The management doesn't decipline there employees and let them do whatever they want.. Anytime you have a concern they have a excuse and try to shut you up from advocating for patients.

Every day the breakfast menu is the same scrambled eggs and sausage does anyone care [removed] call me if you dare [name removed] retired marine Vietnam veteran and getting ready to leave everything gets worse by the day

The executives here recruited us knowing our mother had dementia and said they could provide everything a memory care center could. We found out immediately that was untrue, they were severely understaffed and in the month our mom lived there, she RARELY saw the same side twice. The staff she were per diem, from an outside agency, and did not know our mom or her needs. Most never even knew she had dementia or the kind of help she needed (assistance with ALL activities of daily living). Response time to emergency alert button was APPALLING (30 minutes to an hour, if AT ALL). She got lost trying to get to the dining room on her own, and staff told us while laughing, as if having dementia is a joke. We visited every day and found her in deplorable conditions each time. Executive Director was never around, was out on family leave, and the head nurse would not or could not understand our concerns. We left when my mom was hospitalized for pneumonia. We received a full refund and an apology.

My mother was a resident at Brookdale for 10 days in [date removed]. We left because of their incompetent care. They two were understaffed. The management was unresponsive to my requests to address the situation. Although they had fancy marketing materials, the actual care they provided was horrible. The facility was nice did not smell and was well maintained. They were understaffed unprofessional and leadership was unresponsive.

My loved one was a resident at Brookdale Dogwood Creek. Our experience at this facility was not a good one. They are not the best place for Memory Care. I would not recommend this facility to family and friends.

For the short time our father been there two of their main people have left and many changes have taken place.Residents are not being cared for as promised or made a priority. We were told that they check off whether a resident shows up for a meal and are checked on if they don’t show up. Our dad often misses breakfast and is not checked up on. Our dad has been asked to move from his dining spot when other residents come in and they tell him he is in their seat. Originally they had assigned seating and apparently, now they do not. Management does not follow through on what they say they are going to do. We are very disappointed because they are not providing the care we were promised regarding our dad prior to moving him there.

My mom lives here and it is terrible! They are having box food for Christmas with a choice of tuna salad or egg salad, can you believe that! They never have special Holiday meals and the meals are always cold. They hardly have any fun activities to do. They always make necklaces and bracelets to sell so that Brookdale can get money. For Christmas, they haven't done anything. You would think that they would make gingerbread houses at least. They have Happy Hour and they will pass out a piece of candy or a sliver of cake. They always play trivia games and never anything else. My mom hates Trivia so it isn't fun for her. They are so cheap! They never play fun music or have bands. They will hire a violinist or solo musician and that is it. Please don't put your loved one here!!!

It's just waste of time. Why don't you list your pricing? This would cut down on the long tours and mounds of paperwork to realize it not affordable.

STAY AWAY, CAN'T KEEP STAFF, TURNOVER, HORRIBLE FOOD, NO MANAGEMENT ON-SITE, DANGEROUS SITUATION. SHEETS NO CHANGED, ROOMS NOT CLEANED. THE BUILDING IS BEAUTIFUL BUT NO ONE IS MOVING IN.

We placed my mom here because it seemed so wonderful at first. There were a couple of her caregivers that were amazing but the rest of the staff could care less. The emergency pulls in there room, we were told could be pulled and someone would be right there well we had to pull it twice because my mom fell. Nobody came I had to go out to the station where the staff was hanging out and tell them we needed help. The activities director at the time basically did nothing with them. My mom fell in her room several times and she laid on the floor for who knows how long because I found her there. What about the so called sensors in their room that can detect a fall well I don’t really even know if they work or are even real because they did not detect my moms falls. The nurses there were horrible too. My mom passed away within in a few months of being there. I could not care for her at home otherwise I would have taken her out. It’s a beautiful facility but looks are deceiving.

I would not recommend this community to others. I felt very mislead, this community said that they could put her in assisted living and then over to memory care and our loved one would thrive here. That did not happen, They did not take care of our loved ones the way that they said they would. When we would communicate with the staff they would not know what was going with our loved ones.

there were a lot of people who left this facility and I should have moved her out quicker. There is an issue with keeping staff and a high turnover. I felt like my mom was not taken care of correctly, and communication was not good at all. I would not recommend this facility.