Ciel Senior Living

We have had some really good things at this community and some really bad with them also. I feel like my dad one is being taken care of adequately. They have activities like an ice cream social, a dance, and more for them to socialize and stay active in the community. I have not had any experience with any other communities so I dont have anything to really compare it to.

The people are great from everyone we have met and dealt with so far. However they seem to have trouble getting people to work there so the meal service is delivered in boxes all the time. They have a beautiful dining room but they are not able to use it right now due to the lack of staff. So that is highly disappointing in that aspect and it is depriving them of that social experience.

I felt like the community was too strict. Just not what I was looking for for my loved one. I needed a more open community for my loved one.

This was an older community with dark features and not the right fit for my loved one.

I would come and live here so I would have some friends. The food seems to be more cafeteria food like. Most of it is fresh, I don't like the taste of it as much. The quantity and timeliness of delivery of the food is good. The activities are geared towards an older generation. Their yoga is chair yoga. The residents here are very well educated, and friendly. There is nice décor and lot of updated rooms ready to rent.

The facility was very nice. However, I didn’t like a couple of things about it. 1) The different sections (independent living, assisted living, memory care) were very closed off, almost like a firewall between them due to Covid. And that made each section feel too small. 2) When they were showing us around the facility, one of the residents was very confused and stopped our tour guide to ask for help with directions. And the woman showing us around was very dismissive to the resident, which was a a red flag. She was more interested in selling us than in helping the existing residents.

This is a new facility, opening late summer of 2021. We decided on Harbor Chase based on the overall plan for care and resident engagement and the impressive layout of the facility itself. Not to mention, we really got a good vibe from the staff we met as well, especially the head nurse. The promise was never fulfilled. After moving my father in, it did not take long to realize that something was amiss. They were only at about 30% resident capacity, yet the existing staff was clearly overwhelmed. The engagement activities were sparse at best, my father’s room never appeared to have been cleaned and I witnessed memory care residents left to their own devices for very long periods of time without being checked on. Within a week of our move in date, the director of the Memory Care unit quit. Not long after that, the head nurse also quit as well as two of the aids that were at least trying to keep up. Ultimately, the level of care was sub-par.

Our family had a virtual tour with Fieldstone and it was nice, but there is a movie theater inside for residents to go through and even though some people might enjoy that we just did not think that was going to work with our loved one especially due to her health state.

This had a nursing home feel, but was a nice community.

Our family was able to have an in person tour, and it was okay there were still a lot of restrictions so we did not get to see everything they had to offer.

Our initial experience was not so good, but we have gotten things figured out since then. When we were having issues the supervisor replied right away and action was taken. So far the care here has been ok and he seems happy and well taken care of whenever I go to see him. They do have a nice activities program on a daily basis for residents. Right now they are still shut down so we are not able to visit much inside of their rooms and we have had a couple of issues with laundry. Overall I would definitely recommend them to others who are looking.

We toured HarborChase of Plainfield and the staff were friendly, but it had a very depressing and dreary atmosphere. It did not seem anywhere near as nice as some others we looked at.

I'm not happy with the fact they seem to be short staffed. They are allowing visitors for residents to see family. I am having to clean my loved one's room, and this is something the staff should be doing. What is the assisted living for this community, I keep asking myself. My loved one doesn't enjoy the food. The people at the front desk are wonderful. The staff communication with the family is horrible! They have an activities schedule for the residents to choose from.

We chose HarborChase because it was close to family and they had a good sales pitch, but some things promised did not occur. Mostly with the activities, we were promised non stop activities and they have basically stopped all of those and there were not many to begin with. When extra care was needed, they did step up so we did appreciate that. I would recommend them but also check others out as well.

This was more formal and more expensive than we liked.

We have not been able to visit the community in a long time due to covid, but we were able to set up our loved ones room while we were there and the rooms at the community are pretty good sized.

This community is quite clean, they do a good job keeping everything clean. I have been here for awhile and i do some things on own. Due to COVID there are not many activities at the moment, but in the past they had fair ones.

Liked the walk out from the 2BR, liked that there is a tub. The kitchen looked small, but at least a full kitchen. Wished the tour included more of the common areas, the outdoor spaces; I need to follow up.

This was nice, but I did not get a cozy vibe.