Ciel Senior Living

What we were promised was not delivered. They were not paying attention to my mom.

At HarborChase of Plainfield they are good at taking caring of things after the fact. They are not good at preventing injuries in the first place. I was promised many many things and I am not getting them. The safety factor is my biggest concern. The staff are extremely friendly. They have him in physical and occupational therapy, so he is getting good care. My husbands mind is in good condition and I would like to see more engaging activities for him. We will see what the next few months bring and I will decided on whether or not I will keep him here.

The check-in and sign-up went very, very well. Since that time, things are okay. Their medication is okay and their book keeping is okay. There is just no wow factor there that I can see. But I think my mother is safe and in reasonably in good hands.

Nursing staff excellent, food very good, activities great. My brother was there for respite care post hospital stay for one month. Loved the movie and day time activities. He will miss it. BUT the oxygen was a chore. I had to call and get more porables delivered. Solana never seemed to get thru.Also medicine was given by hospital via prescription for 30 days his lenght of sstay. Then the Dr Dwan who saw him Aug 4 re ordered more meds. and Aug 13 - Sept 5 2015 salaya sent a fax to heather at omnicare taht he was on leave of absence MORE meds wee ordered and no med. canbe returned.So I called the pharmacy and reported that he never went on leave and one month supply of med is all he needed. They knew all along that he was leaving Aug 29 or 30th2015. What a mess more for me to handle. He needs help to handle these things. So so reference. Too young for medicare . This facility is all self pay no insurance taken for stays.

They were great on getting us in in a timely manner. They were great on repainting the apartment because my loved one didn't like it the way it was. The one thing that lacks a little bit is that they seem disorganized. They're suppose to bill me, but then my brother gets the bill and doesn't know what to do with it. We gave them our cell phone number, but they call our home and no one is home during the day. Otherwise, everything else seems to be fine.

We looked here when we were considering options. It was way outside of our price range.

One of the worst things is they have a base fee that is very attractive, but there is extras not included that will cost alot more and you don't really need them, whether there extra or not you have no input into the charge, they just charge you. Large facility makes it difficult for staff to cover all residents at all times.

Brookdale Vernon Hills is a very nice place. While looking for a place for my mother I looked at several places. I found it is expensive and I know my mother is well worth it. However it does come down to what is affordable. I do have to say the move in incentives that saved thousands of dollars was a big factor. The people were very helpful when choosing but once she signed and moved in those same people are not very helpful. I know it is a business and everyone has their job but when they tell you "if you ever have any questions please ask ME". They just turf you to someone else. We have had a few problems with not much help. My mom was never orientated to her new daily routine, they said that will come in a couple of weeks. I don't think that is helpful at all. This move for my mom is very traumatic and it would have been very helpful. Telling the family is not like taking my mom personally threw the steps.

There is one laundry room for each floor. The one where my mother in law is, we had to go fix the washer ourselves because it was not working. The counter is still broken and needs to be repaired. So there are definitely some things as far as maintenance goes that could be improved. The food also is not good. I have talked to a number of the residents there and have had them all say the same thing - the food is really bad. I of course don't expect them to have five star restaurant food, but better than what they get. I could go on about this for a while - the food is really bad! The place is very clean, Michelle does an excellent job with the activities, and all the staff there is incredibly friendly. There really are a lot of things to commend them for, so it's a shame I've had to say a few negative things. There's a lot of good and a lot to improve at Voorhees Senior Living.

They really do care about the patients. Unfortinately it has not quite worked out for us. Dad recently got sent out of HarborChase of Plainfield and back to a psych ward because it turns out that they are not adequately equipped and prepped to handle his temper tantrums and things that go along with dementia.

Nice facility, but not the right place for Grandma for several reasons: 1) Grandma is a high fall risk and their policy is to send residents to ER after every single fall (even if injury is minor), 2) memory care unit is too large and it might be difficult for Grandma to get help when she needs it (she is unable to push buttons or pull cords for help), and 3) specific visiting hours that are enforced (cannot come during night to visit her).

It's a beautiful facility. It's pretty clean, and the staff is pretty friendly. The food is not very good, and there isn't a lot of variety. There are problems with the laundry, both with getting it mixed up as well as damage to the clothes. Certain times of the day there could be more staff, and at other times of the day it seems like there is too much. We have had some issues since we moved in, but I think they may be specific to our situation.

1 bdrm starting at $2925- Expensive

The activities are bingo, a couple games, there were some outings. She’s keeping busy. They provided activities. Mother said the food was good, the choices were good. I toured the place when she moved in. After she moved in they didn’t provide internet service. I felt the fees paid should have included internet. I want my mom in a place where she is receives the best care.

Care expectations that we were initially promised were not followed through upon until my siblings met with the management team. They seem to be improving after the meeting, but we will need to continue to check in to make sure my mom is getting the care she needs.

Read the recent county/state survey. The place is new and shiny but everything that glitters is not gold. Compared to other facilities, the price is attractive but you get what you pay for in the end. Overall, okay place but if you are concerned about nursing skills, dig deep and do your research (those surveys). Not sure that memory care floor is beneficial for more mild or moderate residents in regards to restoring independence and confidence. Very quiet atmosphere with little interaction and participation in activities. Many of the scheduled activities never happen and the caregivers do not actively round up residents. If the residents show up, fine, but people with dementia need prodding and cues. Activites on the assisted living floors are more lively even though some of those residents appear to have some cognitive issues more so than the residents on the memory care unit. Some of the AL residents probably need to moved upstairs and some of the memory care residents probably should be in AL. Thorough assesments by the nursing staff would determine that but that is another issue. You will need to advocate for your loved one and not rely on the "professionals" or simply look elsewhere.

We had been working with them to move Mom in after a rehab stay, but they decided at the last minute that she required more care than they were able to provide, due to a reason that I'm sure had already been discussed when we were placing her. This cancellation at the 11th hour created quite the emergency, and we feel it could have been handled better. The community itself looked nice enough, but we never moved Mom in.

My favorite. "reasonable" compared to others. My mom felt overwhelmed there with how big it was and I think it was a bit too "high class" for her. it wasn't comfortable.

My daughter-in-law is not a fan of the location though the residence seems fine.

Independent and assisted living, close to home. underground parking. Better!