Ciel Senior Living

I'd say to check other places. Especially if family or friend isn't able to check on your loved one at least five days a week to make sure he or she is being showered, cleaned, that the bathroom is cleaned, that there's toilet paper in the bathroom, and that hygiene, such as shaving, and feet inspection is being taken care of. There are a couple of really good and caring people there. But the rest I have seen numerous times sitting on their phones or just having a I don't give a care attitude.

My mom lived here and she has since moved. The tropical forest is nice, but that is all that is nice. The apartments are small and overpriced. The food is cold. They serve a box dinner on Sunday which is a sandwich and it isn't wrapped in cellophane, so the bread is dry and most residents throw it away. They charge you for every tea bag, yogurt, muffin or whatever that you want to take to your apartment. Many people have had jewelry and other things stolen and when they report it, Brookdale tells them that they must have misplaced it. It has happened to too many people though. I have asked them many times to provide more activities and made suggestions such as We Bowling, more bingo and cornhole and they just ignored myself and my mom. My mom made an appointment for a meeting with them to talk about a different apartment and they just ignored her and didn't show up for the appointment and didn't make another one. This made her so angry that she decided to move.

I would not recommend this facility to other families. There are some nice employees there, but overall the staff is evasive and unproductive. We have had an ongoing problem with the staff since Mom moved in. She has a special care need that hasn't been taken care of for almost a year now and her hygiene has dropped significantly. My family and I have raised this issue with management no less than 10 times and nothing is ever done about it. After the 6th or 7th time of us bringing this to their attention, they found the issue: they weren't charging us enough for that "level" of care, even though at move-in we were assured that the need was a blip on the radar and didn't change mom's level of care needs. They then lied and said it did require an increase in care and even with that increase months ago they still have not provided the care. The head of nursing, [name removed], is vindictive and shoots me daggers every time she sees me there. So, my family and I are paying a ton of money and still are required to perform mom's care. The food is okay. Not great. Not horrible. But it's consistent. Communication with the family is almost nonexistent. Some staff are very nice. Others, I wouldn't hire them to take out the trash. Housekeeping was a mess for 6 months, where we were paying for laundry service and they weren't doing it. We got that corrected, thankfully. The move-in was relatively simple. But we were promised a level of care that doesn't exist.

We have been very unhappy there. I do not recommend this community. They need to improve on, the staff quality and billing. Since we have been there, the entire management team has turned over and our bill has been increased over [amount removed] in 6 months.

This place was recommended by PFM and it's been difficult since day 1. The move in-never even cleaned the apartment,lots of promises never kept. Pressured to commit. Lost our Moms bed & gave it to another patient (placed it in a storage somewhere and could not find it). The food was good but they have lost the entire staff since March. New director is MIA all the time. She started Oct, been on three vacations so far. Was not present during severe cold when residents lost heat. Provided old space heaters that had no safety trigger. No food service and no heat for three days. Entire staff we knew has quit. Agency nurses run the place and while head of nursing is nice, she is overwhelmed. Food selection is nil. Mother has COVID, they did not deliver breakfast until 11 am after we bothered them several times and it was cold. Cost is high for poor care, no heat and limited food choices. We have tried to work with them but they cannot deliver. Front staff nice but overwhelmed.

Facility is understaffed, rooms are dirty, food is greasy & sub-standard, patient care is inadequate, even tho there are few residents., maybe 1/3 full at best. Needed repairs to apartments are overlooked, still waiting for a broken wheelchair to be replaced (it's been weeks), large staff turnover, including recent termination of the Executive Director. Harbor Chase offers many "amenities" on paper & gives a flashy first impression. It is also one of the most expensive facilities in the area. However, the care of its residents should be its top priority, & that is lacking. The existing staff are friendly & are as helpful as they can be, given that like most organizations today they are severely under-staffed.As a new fancy high-end facility, Harbor Chase may be a victim of the times, but thus far it has been a huge disappointment. My loved one deserves better & needs 24/7 care, & should probably be in Memory Care, but is in Assisted Living, partly due to difficult family dynamics.

They were way understaffed and they need to improve their system(s) management.

I toured with Huntington Place and was not impressed. It did not seem like a high quality facility like the others I saw. The room sizes here were much smaller as well. I just did not get a good vibe form them.

Not a good fit for my loved one.

We didn’t schedule appointment so no one was expecting us. We waited since all workers were in dining room. The receptionist allowed us to walk around. Pro- lobby is beautiful. People gathered for coffee and snacks Con- Residents in lobby were upset. Lots of complaints at desk about staff leaving and no housekeeping Pro- Residents seem nice Con- A resident said they had 4 Executive Directors since 2020 and lots of staff turnover. Man with her moved in fall ‘21. There’s been 3 Executive Directors since then Pro- Nice library Con- halls, elevator, and hand rails were noticeably dirty. Strong urine odors and pet smells in 2 of 3 halls we walked Pro- Offer rent specials Con- Pricey compared to other places. Apts are old. No washer/dryer. No storage except for closets in apts. No complimentary carpet cleaning or window washing. No meal plan. No internet/cable. No security cameras. No garage Pro- Age in place Con- Bathrooms are tiny. Not sure I’d be able maneuver with walker/wheelchair

Double-check the details before you move in. I do not feel they gave us all the info we needed to make a real decision. I would not recommend this community to others based on my experience.

Five Star presented as an Independent Living facility that has minimal cross over with their Asssted Living and Memory Care units. It seems to us that because IL is so much cheaper than AL and MC that new residents with full time aids and mobility devices as well as memory issues are being admitted to the IL section when they don’t seem to match well with the truly IL residents. Next, we have had many negative interactions with the head of maintenance who has actually been quite verbally rude and unlike many of the other staff, doesn’t acknowledge me or my loved one when passing in the hall, and doesn’t make sure a full elevator of residents can enter without the door closing. After a conversation with the director, it was made clear that their working relationship is more important than resident satisfaction. Finally, we did not find or choose Five Star with any help from a Place for Mom. Their system is free because they won’t meet with you, they rarely call back, and won’t accompany you on site visits. I would not recommend APFM.

Although I was initially impressed with the facility, our experience at lunch was disturbing in that one resident had her hand raised for over 15 minutes and not one employee approached her to ask what she needed.

Often demand that families hire outside help because staff can't handle problems. In competent accounting procedures. Bills often incorrect.

Often demand that families hire outside help because staff can't handle problems.

Insufficient staffing of care givers, cleanliness needs improving. Physical therapy really good. Needs more creative and innovative activities.

This place is more like a hotel. Not set up for medical needs.

Old building, long institutional style corridors. Not a good feel for us, although nice outdoor space.

location not good