Ciel Senior Living

The facility is beautiful but I think it is better suited for someone who can live alone without much care.

generally clean; noticed tub/toilet dirty; nice place in genral, but more of a hospital feel

Very small.

Not as nice a setting as River Walk at The Hebrew Home for the Aged, and more expensive but, unlike River Walk, it had 2BR units and in general its apartments were materially larger. Riverdale location an important plus.

Lots of ups and downs over the time since opening. Many changes in leadership and RN's? Caregivers on weekends and off shifts need more support. Need more training in memory care on how to deal with roaming residents, going into others rooms. it is a beautiful place and the caregiving staff does their best but in memory care could use more leadership on weekends and evenings to model for and support the staff. Excellent concierge support

We had a nice tour of this community. The main issue that disappointed us, was the pet deposit. They wanted and additional 1,200 dollars for her cat. My sister loves her cat very much. I thought that was kind of ridiculous for a pet deposit. It was a nice tour, but not the community for my sister and her cat.

Understaffed at the Associate level floor level care.

Well-appointed, lots of activities, good food. Daytime staff is generally well-trained and polite. Night and weekend staff is not as well-trained and poorly informed. Communication among shifts, services and administration is very poor, particularly in regard to health care. Calls to health care administration are ignored. Be careful and check in frequently on different shifts to be sure doctors' instructions are followed. Call buttons given to patients go unattended at times. Cost is high for the care given, and we had to hire additional outside help to meet needs making the cost double what we expected.

We searched for an Assisted Living over a 3 month period and thought The Park of Plainfield would be a good fit for a good value. One thing we have learned; get everything in writing. We were promised 2 move in promotions and then all that changed when they both weren't listed on our final worksheet. We were also told our rent would be at this price for a year. Now, we hear its going up $200 and we have only been here a few months! Read everything and make sure it's in writing! Also, our monthly bill has not been correct one month since moving in! Again, more work in checking and calling and trying to talk to someone to correct problems and undo late fees. The Activities Staff are very nice and try to include all. The food and wait staff are all very helpful and go out of their way to assist folks. The Park is an OK place just don't have anything go wrong and get everything they tell you in writing.

Our overall experience was mixed. We are genuinely grateful that the facility was willing to accept and care for our loved one when several other communities were unable to meet his needs. That willingness gave our family an option during a very difficult and stressful time, and we will always appreciate that. At the same time, our experience revealed significant concerns regarding the consistency of care, communication, responsiveness, and family support. These challenges often required our family to spend many hours each day at the facility advocating for our loved one to ensure needs were met. Overall, the facility was clean and appeared to be well maintained. Resident rooms and the common areas we visited were generally clean and well cared for I believe there are opportunities for improvement in the main dining room. Tables should be wiped down more thoroughly after meals, including the chair arms, and the floors should be swept more consistently. During one visit, we noticed food debris on the floor that remained there over the course of approximately 2–3 days. My daughter also observed ants in the dining area, which raised concerns about the cleanliness and sanitation of this shared space. Because the dining room is used by all residents multiple times each day, maintaining a consistently clean environment is especially important for both resident health and comfort. Unfortunately, our experience with the quality of care was disappointing. We frequently felt that our loved one's individual needs were not consistently prioritized. Response times to bathroom requests were often unacceptable. There were multiple occasions when my loved one waited more than 10 minutes for assistance, and one documented instance where the wait was close to 30 minutes. For someone who is dependent on staff for toileting, these delays significantly impacted both dignity and comfort. We also experienced considerable inconsistency in the care provided. Although detailed notes were entered into the medical record regarding medication administration, the way medications were given often differed depending on which staff member was working. Similarly, there was no consistent approach to toileting. Some staff transferred my loved one to the toilet using the Hoyer lift, while others stated they could not or would not do so and instead expected bowel movements to occur in an incontinence brief. We were required to purchase a Hoyer lift for his care, yet it was only used a handful of times. Communication among staff also appeared inconsistent. Different caregivers often provided conflicting information regarding my loved one's care plan, which created confusion and made it difficult for our family to understand what should have been standard practice. In addition, the professionalism of some staff members was concerning. On one occasion, a staff member was overheard using repeated profanity while discussing . This was inappropriate and did not reflect the level of respect and professionalism families expect in a care setting. One of the most difficult aspects of our experience occurred following my loved one's pass. During that time we had hoped for compassion, empathy, and support from the staff. Instead, some of the comments felt accusatory and implied that our family had done something wrong. Rather than offering comfort, these interactions added to an already painful experience. There were certainly staff members who were compassionate and provided excellent care, and we are grateful for them. However, the overall inconsistency in care, communication, responsiveness, and professionalism made it difficult to feel confident that my loved one's needs would be met consistently. I hope this feedback helps the facility strengthen staff training, communication, and person-centered care practices. Director of Sales – 5/5 The Director of Sales was one of the highlights of our experience. She was consistently attentive, approachable, and responsive to our questions and concerns. She took the time to listen, followed up when needed, and made us feel welcomed and supported throughout the admissions process and during our time at the facility. Her professionalism and genuine care were greatly appreciated. Executive Director – 2/5 Although I frequently saw the Executive Director walking through the hallways, I rarely observed interactions with residents or visiting family members. A visible leadership presence is important, but meaningful engagement with residents and families is equally valuable. Additionally, I emailed the Executive Director regarding a specific concern that was important to our family and did not receive a response. Acknowledging concerns and following up with families, even if only to confirm receipt and provide an update, helps build trust and demonstrates accountability. I believe there is an opportunity for leadership to be more accessible, communicative, and engaged with both residents and their families. The food was generally acceptable; however, there are several areas where the dining experience could be improved. Presentation of the meals could be more appealing, as thoughtful plating can make food more appetizing, especially for residents whose appetites may already be limited. When my loved one required a modified food consistency, we were informed that our family would need to provide those foods. This was unexpected and created an additional responsibility during an already challenging time. It would be helpful if the facility could better support residents who require specialized diets or clearly communicate these expectations before admission. I also believe the dining experience could be made more personal. Simple gestures, such as kitchen and dining staff greeting residents by name, making eye contact, and engaging them with kindness while serving meals, can help residents feel valued and respected. These small interactions can make a meaningful difference in a resident's daily experience. Based on our experience, I did not feel the level of care consistently matched the cost of the services provided. Our family found ourselves at the facility on a daily bases to ensure our loved one received the attention, assistance, and advocacy needed. We often questioned why we were paying for this level of care while feeling the need to be present so frequently to monitor and advocate for daily needs. Our loved one had complex care needs and required significant assistance. Before admission, we were assured that the facility could meet those needs. Unfortunately, our experience did not consistently reflect those assurances. The inconsistencies in care, communication, and responsiveness made it difficult to feel confident that needs would be met without family involvement. Families expect to remain actively involved in their loved one's life, but they should not feel that they must be present for several hours each day to ensure basic care is provided. I believe there is an opportunity for the facility to more accurately assess prospective residents' care needs before admission and to ensure that the staffing, training, and resources are in place to deliver the level of care that is promised.

We did move my mother-in-law into Brookdale. Unfortunately it was not the right fit for her. We were disappointed in a few facets of her time there. Brookdale, on the other hand, was not sufficiently staffed to help in memory care level 1 and asked us to find a new place that could handle our needs 2.5 months after she moved in. Less than a month after she moved in, my mother-in-law fell and broke her hip on their watch. It took us pushing for her to go to the hospital, four days after the fall. I would not recommend Brookdale for folks who are not in independent living.

They are veery short staffed, especially memory care. That is a big problem. Not a good value for the money. Actually I think these places should screen their potential clients first to assess what level of care is needed. And better communications with the family.

Administration changed over twice with no notification and new Administration did not adjust well. The facility itself was nice and the staff were super friendly and helpful. But looking back they were not able to give my mom the care she needed and I should've moved her to a different facility. The person in charge of the books had a curt approach to speaking with me after mom died and said I had 8 days to get her stuff out. A positive. [name removed] at the welcome desk was phenomenal and was so good to my mom.

It is a lovely place but there are many additional charges some of which are excessive and/or unreasonable and the atmosphere is not really welcoming in the memory care unit. They could fix it if they tried with better staff and more empathy. I think that the assisted living part is probably fine, the memory care group is more needy and deserves a kinder approach.

I'd say to check other places. Especially if family or friend isn't able to check on your loved one at least five days a week to make sure he or she is being showered, cleaned, that the bathroom is cleaned, that there's toilet paper in the bathroom, and that hygiene, such as shaving, and feet inspection is being taken care of. There are a couple of really good and caring people there. But the rest I have seen numerous times sitting on their phones or just having a I don't give a care attitude.

My mom lived here and she has since moved. The tropical forest is nice, but that is all that is nice. The apartments are small and overpriced. The food is cold. They serve a box dinner on Sunday which is a sandwich and it isn't wrapped in cellophane, so the bread is dry and most residents throw it away. They charge you for every tea bag, yogurt, muffin or whatever that you want to take to your apartment. Many people have had jewelry and other things stolen and when they report it, Brookdale tells them that they must have misplaced it. It has happened to too many people though. I have asked them many times to provide more activities and made suggestions such as We Bowling, more bingo and cornhole and they just ignored myself and my mom. My mom made an appointment for a meeting with them to talk about a different apartment and they just ignored her and didn't show up for the appointment and didn't make another one. This made her so angry that she decided to move.

I would not recommend this facility to other families. There are some nice employees there, but overall the staff is evasive and unproductive. We have had an ongoing problem with the staff since Mom moved in. She has a special care need that hasn't been taken care of for almost a year now and her hygiene has dropped significantly. My family and I have raised this issue with management no less than 10 times and nothing is ever done about it. After the 6th or 7th time of us bringing this to their attention, they found the issue: they weren't charging us enough for that "level" of care, even though at move-in we were assured that the need was a blip on the radar and didn't change mom's level of care needs. They then lied and said it did require an increase in care and even with that increase months ago they still have not provided the care. The head of nursing, [name removed], is vindictive and shoots me daggers every time she sees me there. So, my family and I are paying a ton of money and still are required to perform mom's care. The food is okay. Not great. Not horrible. But it's consistent. Communication with the family is almost nonexistent. Some staff are very nice. Others, I wouldn't hire them to take out the trash. Housekeeping was a mess for 6 months, where we were paying for laundry service and they weren't doing it. We got that corrected, thankfully. The move-in was relatively simple. But we were promised a level of care that doesn't exist.

We have been very unhappy there. I do not recommend this community. They need to improve on, the staff quality and billing. Since we have been there, the entire management team has turned over and our bill has been increased over [amount removed] in 6 months.

This place was recommended by PFM and it's been difficult since day 1. The move in-never even cleaned the apartment,lots of promises never kept. Pressured to commit. Lost our Moms bed & gave it to another patient (placed it in a storage somewhere and could not find it). The food was good but they have lost the entire staff since March. New director is MIA all the time. She started Oct, been on three vacations so far. Was not present during severe cold when residents lost heat. Provided old space heaters that had no safety trigger. No food service and no heat for three days. Entire staff we knew has quit. Agency nurses run the place and while head of nursing is nice, she is overwhelmed. Food selection is nil. Mother has COVID, they did not deliver breakfast until 11 am after we bothered them several times and it was cold. Cost is high for poor care, no heat and limited food choices. We have tried to work with them but they cannot deliver. Front staff nice but overwhelmed.