Ciel Senior Living

Not as nice a setting as River Walk at The Hebrew Home for the Aged, and more expensive but, unlike River Walk, it had 2BR units and in general its apartments were materially larger. Riverdale location an important plus.

Lots of ups and downs over the time since opening. Many changes in leadership and RN's? Caregivers on weekends and off shifts need more support. Need more training in memory care on how to deal with roaming residents, going into others rooms. it is a beautiful place and the caregiving staff does their best but in memory care could use more leadership on weekends and evenings to model for and support the staff. Excellent concierge support

We had a nice tour of this community. The main issue that disappointed us, was the pet deposit. They wanted and additional 1,200 dollars for her cat. My sister loves her cat very much. I thought that was kind of ridiculous for a pet deposit. It was a nice tour, but not the community for my sister and her cat.

Understaffed at the Associate level floor level care.

Well-appointed, lots of activities, good food. Daytime staff is generally well-trained and polite. Night and weekend staff is not as well-trained and poorly informed. Communication among shifts, services and administration is very poor, particularly in regard to health care. Calls to health care administration are ignored. Be careful and check in frequently on different shifts to be sure doctors' instructions are followed. Call buttons given to patients go unattended at times. Cost is high for the care given, and we had to hire additional outside help to meet needs making the cost double what we expected.

We searched for an Assisted Living over a 3 month period and thought The Park of Plainfield would be a good fit for a good value. One thing we have learned; get everything in writing. We were promised 2 move in promotions and then all that changed when they both weren't listed on our final worksheet. We were also told our rent would be at this price for a year. Now, we hear its going up $200 and we have only been here a few months! Read everything and make sure it's in writing! Also, our monthly bill has not been correct one month since moving in! Again, more work in checking and calling and trying to talk to someone to correct problems and undo late fees. The Activities Staff are very nice and try to include all. The food and wait staff are all very helpful and go out of their way to assist folks. The Park is an OK place just don't have anything go wrong and get everything they tell you in writing.

Our experience is bad enough that I am determined to move my dad to a different facility. They lost all of the paperwork we had filled out, and we had to do it all over again. This caused a delay in the primary care provider seeing him. There was a definite lack in communication amongst staff several times. Yesterday, he did not get his scheduled shower because there was only one caregiver working. I've cleaned poop up in his bathroom too many times. Just last week, they restricted visiting hours. Before that, we could visit Dad anytime, which was one of the things we liked about the place.

The food is not good. The care/assistance is not consistent, Mom and other residents experienced theft from their rooms. On a plus side - the physical therapy department is top notch.

My Aunt stays at this facility. I work in the Healthcare field in South Carolina. I am so disgusted and upset about the care. She is getting at this facility. My family visits on a weekly basis her bedding is always covered in feces and urin. This breaks my family‘s heart because my aunt is ex military and was always very well put together. We realize that she does have dementia and that’s she is gonna decline somewhat but that’s why Huntington should be steps in and should be taking better care of her. That’s why we have these facilities to take care of our loved ones when we can’t.. everybody at Huntington should be ashamed that families have to find their loved ones in these conditions. I don’t know how they sleep at night.

We did move my mother-in-law into Brookdale. Unfortunately it was not the right fit for her. We were disappointed in a few facets of her time there. Brookdale, on the other hand, was not sufficiently staffed to help in memory care level 1 and asked us to find a new place that could handle our needs 2.5 months after she moved in. Less than a month after she moved in, my mother-in-law fell and broke her hip on their watch. It took us pushing for her to go to the hospital, four days after the fall. I would not recommend Brookdale for folks who are not in independent living.

They are veery short staffed, especially memory care. That is a big problem. Not a good value for the money. Actually I think these places should screen their potential clients first to assess what level of care is needed. And better communications with the family.

Administration changed over twice with no notification and new Administration did not adjust well. The facility itself was nice and the staff were super friendly and helpful. But looking back they were not able to give my mom the care she needed and I should've moved her to a different facility. The person in charge of the books had a curt approach to speaking with me after mom died and said I had 8 days to get her stuff out. A positive. [name removed] at the welcome desk was phenomenal and was so good to my mom.

It is a lovely place but there are many additional charges some of which are excessive and/or unreasonable and the atmosphere is not really welcoming in the memory care unit. They could fix it if they tried with better staff and more empathy. I think that the assisted living part is probably fine, the memory care group is more needy and deserves a kinder approach.

I'd say to check other places. Especially if family or friend isn't able to check on your loved one at least five days a week to make sure he or she is being showered, cleaned, that the bathroom is cleaned, that there's toilet paper in the bathroom, and that hygiene, such as shaving, and feet inspection is being taken care of. There are a couple of really good and caring people there. But the rest I have seen numerous times sitting on their phones or just having a I don't give a care attitude.

My mom lived here and she has since moved. The tropical forest is nice, but that is all that is nice. The apartments are small and overpriced. The food is cold. They serve a box dinner on Sunday which is a sandwich and it isn't wrapped in cellophane, so the bread is dry and most residents throw it away. They charge you for every tea bag, yogurt, muffin or whatever that you want to take to your apartment. Many people have had jewelry and other things stolen and when they report it, Brookdale tells them that they must have misplaced it. It has happened to too many people though. I have asked them many times to provide more activities and made suggestions such as We Bowling, more bingo and cornhole and they just ignored myself and my mom. My mom made an appointment for a meeting with them to talk about a different apartment and they just ignored her and didn't show up for the appointment and didn't make another one. This made her so angry that she decided to move.

I would not recommend this facility to other families. There are some nice employees there, but overall the staff is evasive and unproductive. We have had an ongoing problem with the staff since Mom moved in. She has a special care need that hasn't been taken care of for almost a year now and her hygiene has dropped significantly. My family and I have raised this issue with management no less than 10 times and nothing is ever done about it. After the 6th or 7th time of us bringing this to their attention, they found the issue: they weren't charging us enough for that "level" of care, even though at move-in we were assured that the need was a blip on the radar and didn't change mom's level of care needs. They then lied and said it did require an increase in care and even with that increase months ago they still have not provided the care. The head of nursing, [name removed], is vindictive and shoots me daggers every time she sees me there. So, my family and I are paying a ton of money and still are required to perform mom's care. The food is okay. Not great. Not horrible. But it's consistent. Communication with the family is almost nonexistent. Some staff are very nice. Others, I wouldn't hire them to take out the trash. Housekeeping was a mess for 6 months, where we were paying for laundry service and they weren't doing it. We got that corrected, thankfully. The move-in was relatively simple. But we were promised a level of care that doesn't exist.

We have been very unhappy there. I do not recommend this community. They need to improve on, the staff quality and billing. Since we have been there, the entire management team has turned over and our bill has been increased over [amount removed] in 6 months.

Facility is understaffed, rooms are dirty, food is greasy & sub-standard, patient care is inadequate, even tho there are few residents., maybe 1/3 full at best. Needed repairs to apartments are overlooked, still waiting for a broken wheelchair to be replaced (it's been weeks), large staff turnover, including recent termination of the Executive Director. Harbor Chase offers many "amenities" on paper & gives a flashy first impression. It is also one of the most expensive facilities in the area. However, the care of its residents should be its top priority, & that is lacking. The existing staff are friendly & are as helpful as they can be, given that like most organizations today they are severely under-staffed.As a new fancy high-end facility, Harbor Chase may be a victim of the times, but thus far it has been a huge disappointment. My loved one deserves better & needs 24/7 care, & should probably be in Memory Care, but is in Assisted Living, partly due to difficult family dynamics.

They were way understaffed and they need to improve their system(s) management.