Ciel Senior Living

My 93 year old mother in law arrived 9 days ago to the independent living building in the Park, with the Rainforest. The facility is lovely, and everyone is very friendly. Nice ambience in the dining room, but service is VERY slow. The room we chose called the Paradiso is a small one bedroom, and hard to decorate for the layout, and since we are on the 4th floor with a south exposure, it is very HOT in the room, even with the heat off in April. We hope there will be more control of the HVAC when the air is turned on for the season, after a "string of warm days" according to the marketing director.

initial impression is one of a homey relaxed atmosphere where staff interacts with residents seamlessly. way too early however to give an overall rating as only time will tell if facility truly offers a lasting living experience for my aunt.

I have mixed emotions about them right now but I want to be fair. We paid for a lot of services that we found out we weren't getting. I just feel that as an overall, for all communities, that they are constantly understaffed. I think the people there are really friendly. It's a nice place and there are a lot of people there that are happy. They do the best job they can to make sure everyone is taken care of and happy. If you're paying for showers and things like that, make sure they're getting done and make sure the place is getting cleaned. I think it's a nice place but - I think this is true for everywhere - they always make it sound like they can do everything for you and that's just not a reality. There are lots of people to take care of and some people need more than others.

It is a beautiful place, but it's relatively new, I guess it's only been there a couple of years, and their memory care and all of that was only half full at the time so there wasn't enough there to stimulate my mom, it was real dead there but it was a very clean, gorgeous place.

They appear to be short on help. When requesting help it takes a long time before anyone shows up. I don't know how it is at other places so my recommendation is neutral but my Mother does not want to move.

The staff is amazing! Food is pretty good for institutional food. facilities are clean & roomy. I would definitely recommend them to others who are searching for a place for themselves or their loved one.

It was nice. The people who work there were friendly and seemed to know the residents by name. There were activities and it was clean.

They were available at the moment the price was reasonable and the place looks great. The only thing back then. I believe they didn't have enough caregivers on the floor. Sometimes we saw one person taking care of at least 12 to 14 patients

Brookdale is not clean. If you need assistance, you have to hire your own. Only if you are practically independent is it a reasonable option without extra help. The staff is not accommodating. They are over worked and short staffed too often to be able to provide the care and assistance they put in the plan. There's a disconnect between the administration and the people in the rooms that is insurmountable. Too many staff directly involved with residents resent their work. The food is spotty at best. They often don't honor requests for menu selections, times, dietary guidelines, cutting food or special utensils. Mostly as a result of understaffing. What you CAN do there, is hire your own help and have hospice come in and stay in the apartment until your loved one passes. It's managing expectations. Families should not go in thinking the facility and staff can do it all. I'm so thankful we had the resources to hire private care at Brookdale.

I felt it was a nice facility, it was very clean and most of the of people there were nice. It lacked the one on one care my husband needed, because he has Alzheimer disease so he needed a lot of attention, I didn't feel like the staff there understood his needs. It is a good place for people who don't require a lot of help. My husband needed to be watched and helped with everything. I didn't feel he was happy there at all. My advice is don't put your family members there if they need a lot of assistance with every thing. It us not for people with severe dementia.

Food not good. Value for the money is too much. It is not very clean. The price was lower which was why we chose this facility, but now they have jumped too much. I have called two days asking for the Area Director and she does not call back. Too expensive for the quality of care. Food terrible. The assisted living residence have great quality of food but the residence in the memory care are in the basement and not treated the same. You can visit this place and you can see for yourself. They have a meal schedule with the items to choose from in the assisted living folks but the memory care folks get no schedule to select from and it is terrible. Two different floors with different treatment. I understand memory care is different but the one I am concerned about only needs help with shower because they are afraid she might fall. Memory care folks should have the opportunity to good food just like the folks upstairs. As of now I would not recommend them to others.

I would not recommend--there seems to be serious staffing problems (the executive Director recently left) communication with the facility can be difficult. We picked them because of the quality of the building and apartment construction

When I visited the site the staff was open and easy to reach. When I signed the contract it was more difficult to reach individuals. My family member was hospitalized after a fall. I received a call trying to come to the hospital to complete the process. I found that a little inconsiderate. I was able to get a portion of my money back but I had to make several contacts and be persistent . I have difficulty recommending this site.

It is extremely clean and cheerful. The staff is wonderful. They are having staffing issues since becoming Ceil which affects the care they give especially for basics like showering. Their food is okay but very salty which for my mom with CHF causes her to retain water.

It seems to me that this facility was designed for folks in their 80s and nineties. Many of the activities are not challenging and the music is big band/ Sinatra style for the most part. The crafts are e also not challenging to me. The faculty and staff are very nice and pleasant. The food is just meh except the desserts and soups and salads . They're very good usually.

Broken Brookdale sign out front isn't a good look on cleanliness. That and spilled food in the atrium that I hope it cleaned by now.

We expected to have PT and OT to be available from the beginning of our loved ones stay but that was not accurate. The facility was very clean, and the nurses, PT and OT for the most part were very kind and helpful. We hear the dinners are cold and that it takes a long time for the meals to come out of the kitchen. There does not seem to be enough help in the dining room and the food was not always tasty. The fees for rent are expensive. They do offer a wide variety of activities. The facility is quite lovely, but I think it is best for a resident who is somewhat independent and care for themselves with minimal assist from staff.

The best thing about Brookdale is the location. The business office needs better organization and at the moment we would not recommend Brookdale Dogwood Creek to other families.

I just wouldn't recommend Ciel of Princeton to anybody with severe dementia. Not for people who need one on one care. Just my opinion.

There are good people who are working there, but room for improvement in keeping the patients clean and keeping the rooms clean and in the quality of food.