Ciel Senior Living

Good community, not the right fit.

My friend's needs are more memory-related than general assisted living, and I don't know how equipped they are to handle that outside of memory care. But I am very grateful that my friend is there, and they're able to help her with showering and things when she needs it. They're trying their best to get her to come down to meals and participate in activities. It has been a little vexing that a mirror that we reported broken still hasn't been replaced yet. The biggest challenge it seems at all of the facilities we looked at, including Huntington Place, is the activities. I would love to see some exercise opportunities for her. The trips to Walmart are great. What she really needs is someone to accompany her in the store, which I understand is more of a memory care function vs. assisted living. I think if we had it to do over again, we would request medication management as well. That's on me, just something I've learned along the way. But the apartments are head over heels above the other places we looked at. They're so pretty. Everything is brand new and modern. The kitchen faucet is beautiful, as is everything about the interior unit. The staff seem very nice. I think they're understaffed, but those they do have are very good. I never received a list of who to call with various issues, so I tend to go to the executive director. And she has been fantastic in her responses to me. The food I tried at the midday meal was surprisingly pretty good, although I would have liked to have seen more vegetables. One of the things I think is unique about Huntington Place is that even though they have some clients who seem farther along in dementia than my friend, ones who sit in their wheelchair and sleep all day, there is always a staff member who sits right there with them so they're not isolated. There is someone always there monitoring and checking on them. Which is an excellent feature. They also have a little general store on site, although we thought that's where you could get snacks. But we have yet to figure out how to access the snacks. . . I also appreciate that when there was a Covid outbreak, they shut down visitation for a brief time. Overall I think they do a great job, and we got in on a special that makes it an excellent value.

I have lived here for 4.5 years but who is counting! I am so happy with the staff here as they are so accommodating. I have made many friends since there is something for everyone to enjoy. You can meet people from reading in the library, exercising and playing games. My children are so happy that I am here and safe during these difficult times. Happy Resident!

I would tell my friends that as long as your parents are in good enough care, then it would be a good place. If your medical care, even if it is small, it is very hard to get communication. There seems to be lack of communication and everyone doesn't know what they are doing, this is in reference to communication. The community as a whole is friendly. The staff and residents are pretty good that way. They mean well. It isn't a good place for anyone who isn't completely independent.

The community is pretty clean. The staff is usually pretty good. The floor nursing staff is excellent and are very friendly and responsive. Before the Covid-19 pandemic, the people who were in charge of coordinating services like PT or OT, weren't very responsive to our requests, especially since our loved one had some very particular needs. The actual individuals giving the care have been quite good. Sometimes they are slow to communicate with us regarding changes in our loved one's care. Also before the pandemic, they were always featuring resident's art in the common areas of the community. They do seem to have attracted a good variety of different kinds of programming available for the residents. They seem to be a little weak in the memory care services area. They do have a memory care department, although they really were not well equipped to deal with the needs associated with memory care. For those who are more mobile, this would community would be a good fit. But, for those who need a higher level of care, perhaps not.

The staff and residents are great. Staff are resident and care focused. Staff are interested in residents needs and likes and what they are doing in their day to day lives. [Name removed] and [name removed] are definitely assets. I stay to myself as my energy is not where it used to be. I feel engaged and connected to the community when I am at meals or getting my mail and such. The dining staff are courteous and pleasant. I have great conversations with my friends and meals.

The common areas are clean but the rooms are not as clean as they should be. Services are usually late, medication is not always done correctly. They do not have an activities director, all activities are lead by the residents.My mom moved there for the pool. We paid extra for a unit across from the pool but my mom has only been able to use the pool about 10 times in the three years she has lived there, it is either broken or too cold or no staff available. The food is not good. Now with the Covid-19 they are bringing food to their rooms but they bring breakfast at 10:00 am and lunch at 11:10 am and dinner at 4:30 pm. I know they are trying to do a good job but they need to space it out better. Security needs to be much tighter anyone can sign in and go to a persons room.

My sister moved in Five Star this past year and has adjusted well. The place is clean; most staff are helpful; varied activities and transportation to local stores, bank, trips etc. Sometimes the Dining Room Coordinator has been abrupt; or rushing us out before our bills were paid. One time when my sister came in for her birthday with 2 friends, the Coordinator said to her before being seated that she had to leave by 6:15. I was shocked at the impoliteness upon arriving on time for the meal. My biggest complaint is the cafe not being open daily as noted in the resident handbook. Often it is closed 2-3 times a week. My sister enjoys the breakfast and lunch menus. It is unfortunate that management has not resolved this chronic problem. A separate person (not an employee from the dining room) needs to be hired so the residents can take advantage of this service that is supposed to be provided. I trust that management will attend to this. It will make many residents happy including my sister.

Most aspects very good , better on first shift than off shifts. No maintenance on the weekends can be an issue.

After touring several assisted living facilities in the Naperville/Plainfield areas, Harbor Chase of Plainfield felt like the right place for my mother. The apartments were very spacious compared to the competition and the prices were comparable. My mother has been living there a little over 3 weeks and seems happy. The administrative side on the other hand is not well run. The Director of Sales was new and misquoted service level pricing, made multiple pricing mistakes on the paperwork, sent incomplete paperwork to our lawyer for review, and gave misinformation several times on how the medication management options worked. When I came to pick up the keys which were supposed to be at the front desk they weren't available. When I mentioned to the Executive Director that the Director of Sales made several mistakes all she said was that she was new. The Executive Director is relatively new also. She didn't even ask for input. I've worked in sales and marketing for 14 years and consider this unprofessional for senior management. In addition, a nurse tried to give my mother the wrong medication at the dinner table. They also have been giving her magnesium daily that came from the nursing home but didn't show it should be given in their notes. The notes from the NP show that my mother should be weighed weekly and should see the dietician. She was just weighed for the first time since arriving last week and has not seen the dietician. Today my mother complained that they haven't emptied her bathroom garbage can for days. This isn't even all the little oversights that have occurred. I overheard another family member complaining about a medication dispensing error to a nurse.

I liked this tour but could see they were dealing with a staff and management turnover. It is a private pay community. They don't accept medicaid. It was nice and clean. It just wasn't a right fit for my parents.

I had recently taken a tour of this community for my mother and I was pleased with the presentation that we had received. The staff where kind and where patient with all of our questions. They had a spacious dinning room as well common area spaces. I thought they had a nice floor plan and a lot of great amenities for the residents it was just not the right fit in the end decision for her.

Things are working out well for my father here at Brookdale Olney. The staff is friendly, helpful and attentive and I feel my dad is safe in the memory unit. My dad did have some issues when he first moved in and they are being addressed for the most part. They have plenty of activities for the residents to choose. My dad likes going to the dining area and said the food is okay. I like the fact that they do have a resident doctor who sees my dad and monitors his meds. I would recommend Brookdale Olney to family and friends.

When I toured Brookdale Meridian, I thought that it was old and kind of smelly. It was in need of some updating. It was not going to be a good fit for my father.

So far it has been going good for my brother here. On our tours he liked this place better. It was in a good location that he wanted. He likes the meals they prepare for the residents. They have activities for the people but he has not yet tried anything.

The tour guide was knowledgeable and explained everything. I really liked the community it was nice and clean. As soon as you walked through the gates into the community it was a beautiful site. One thing that i didn't like was the extra fees for everything that they offered. Overall it was a great community with nice staff.

I have enjoyed working with the staff. Yolanda is very personable, we like her very much. They are working hard to accommodate the level of care we need. We had a bit of an issue early on where laundry and things weren't getting done. The initial on-boarding wasn't as smooth as one would hope. My loved one hates the food. It looks like they have a lot going on for activities, and they go on an outing once a week. We originally thought that they had shuttle service for appointments, but it's not consistent, and transportation services aren't as convenient if you need to cross county lines.

Very nice place if you just need assisted living. Our problem was that we needed extended care that they said they could deliver but they didn't. Just be aware that you will be doing most of the work

Helpful, friendly, amazing are just some of the words to describe the property. We love it , our friends love it . I would suggest other people should come here as well.

I am pleased with The Solana Olney's direct communication. Activities there go from morning till dinner. After dinner there is not much going on. The medical services have something missing though. I would like to see a full time physicians assistant there. There have residents routinely going out on an ambulance. They have a full time RN which is good but they oversee a lot of other centers. The food stinks according to my mother. I don't see a lot of vegetables served. I would like to see them have more of a variety of healthy food. The getting through the door process was very smooth. They also told us they would help us with paper work. The staff even helped get the room set up. That part of the process at this facility was top notch.