Ciel Senior Living

My loved ones room has been clean, and they seem to be well staffed. Often, it's a challenge to get someone to respond in a timely manner. Other than that, they are very friendly. We picked this place because, we needed a quality place to go to, and it checked all of the boxes for my loved one. They keep the residents moving/active.

My loved one seems to enjoy the food. They raised the rates, so it's expensive for the care. They need to be more assertive with my loved one. We are paying for the services, so they should be able to provide more independent care without relying on the family. The staff and residents are very friendly. They seem happy, and look out for my loved one. We picked this community because, the cost was good, the proximity, and it the layout of the facility was nice.

Our family had an in person tour and we thought they were all very nice and informative. and it would of been our first choice. However they would not let our loved ones stay together on the Alzheimer wing, so it just was not going to work out.

Majority of the staff is very loving and caring. When the group leader is off often there is no replacement. The food could be better. Overall I am satisfied with the care and I like that there are separate floors in the memory care between mild/moderate and advanced dementia. Also, it's newly renovated and the environment is very nice.

My loved one seems to like the food. The staff seems to be okay. Overall, I would recommend to other families.

Lovely facility, extremely friendly staff, great amenities and location. Can't wait for my loved one to move in and become a part of the community.

Sometimes the front desk lady is friendly. Sometimes she's grumpy. Housekeeping isn't the best. It depends on who is working that day. A lot of the residents complain about the food. But the apartment is nice and spacious with a good kitchen.

We love Brookdale. It was the first one we looked at but didn't need to go look at any others. Staff is great and really know the residents well. My husband is liking things and getting more and more involved in the activities.

Our family had an in person tour and it was a very nice tour experience, they staff were very friendly and it that would of been the only community choice we would of had no problem moving our loved one in

This is an excellent community. I would recommend the community to others for their loved ones. The dining experience and activities are great for the residents. There are three meals a day served to the residents, and the family can join our loved one for meals. Some of the activities include: dog shows, entertainment, and more for the residents to participate in.

I toured this community. It was great! The staff was caring and compassionate. They were great about answering all of my questions! Wonderful place!

We chose HarborChase of Long Grove because they talked about a men's club that they had - most facilities are predominantly women so that was the driving reason that we chose this facility. The transition could have been done much better - there was an extreme circumstance with management and there was no back up plan. What they told us would be done, was not done so that could have gone smoother. Overall we have been pleased and would recommend them to others.

Lovely tour overall very nice facility.

It was a very nice facility.

Above average facility overall. Good to have memory care and assisted living under one roof. Staff turnover is very high. Night shift staff in memory care is sub contract staff with little training. Assisted living staff are employees and much better trained. Very friendly staff. Everyone makes a point of getting to know residents by name.

Excellent care, responsive and communicates well (especially important to me as I live 750 miles away). They always treat me well when I visit and know my name!

[name removed] was very informative, answered all of our questions, pointed out all the features and activities, and was very pleasant and friendly. All the people we met were extremely pleasant and friendly. I feel the community is a good value for the money.

Basically the retirement is five, but there is a serious problem for them hiring help, in the dining room, with drivers, etc.

Our tour at Harborchase of Shorewood was good. It's a very nice facility. It's very new and very clean. The resident units are very nicely appointed. However, it is also very expensive.