Ciel Senior Living

That place was a traumatic experience for my mom and me. I do not recommend it. She was neglected and charged for care that did not happen. She was not included in any "activities". She did not leave her room for the time she spent there out of fear of other residents, being forgotten, and potential exposure to COVID.

This place accepted my dad two months before he was supposed to move in. They took our large down payment at that time as well. Then 7 days before he was supposed to move from rehab to here, they rejected him. They took our money for months. To this day, they still have the money and we have not received it back. We had to hire a lawyer to fight for our money when my dad never lived there, nor did we ever have keys to a place there. They refused to give us an acceptable reason as to why they could not accept him. The two people we worked with in getting my dad accepted no longer worked there. Therefore, they rejected us. The management turns over quickly here and has no problems NOT accepting the agreements from prior management.

My husband was to be transferred to Harborchase Plainfield. However he passed away before entering the facility. We had not moved any furniture or personal belongings into his apt. Yet. I paid over $8000.00 and only was given 2 in return. I feel this was a bad way to treat seniors. They could be a little more caring. I could see them keeping the community fee, but that's all

UNPROFESSIONAL! - If they treat prospective residents this way, I wonder how they treat “captive” residents who have signed on the dotted line and have no choice? Saturday, Feb3, we arrive five minutes before our 3pm appointment. The receptionist greeted us and then lead us down the hall to a far back corner of the building and wait. At 3:20, an employee came over and stated that someone would we with us soon. The employee stated that even though we had an appointment at 3pm a walk-in came in right before and they were helping the walk-in first and we had to wait. My wife was offended because she worked hard to get the Saturday appointment as the website stated we needed to make an appointment. Until that time there was no other contact and; the employee did not even say how much longer it would take before someone would meet with us - We left without being helped!

The Yonkers property has been declining. Residents' happiness is no longer a priority. Here's why: staff turnover is high. Management turnover is higher. Dining staff is fewer and service is slower. Happy hours are fewer. Entertainment is lower budget and getting lower. No longer is someone on staff around on holidays to greet people and make sure the residents are happy at home. To have a guest for dinner now there is a 10 day notice requirement for 3 people. The dining supervisor made my mom cry when she turned away the grandchildren for dinner. Never happened before but now it is acceptable and management is fine with it. Corporate won't respond to suggestions. Please find another kinder, more caring community - we wish we did. (Rent increases every year about 3%)

This community sucks. They didn't do anything they said they were going to do. We were turned on to them and were willing to pay their prices, we wrote then a check then saw nothing in return. The staff is not trained very well and they do not care about your loved ones. I would not recommend them to anyone.