Ciel Senior Living

We have been happy with Brookdale Vernon Hills. The staff is friendly, courteous and very helpful. The facility is great with the rainforest being a very unique fixture of the property. Activities seem to be great with a nice variety to choose from.

Based on the experience we have had with Brookdale Meridian I would recommend this community to other families. It is a nice and comfortable place with great people - both residents and staff.

Despite paying for the service their room cleaning is 1 out of 5, and I constantly have to hound them to do it properly--and it's a studio! Probably not unique to Brookdale, but they have some fees that are ridiculous, like [amount removed]+/month just to dispense his prescriptions.

I would tell others looking to ask more questions about what is covered and what costs are included. We went in with too high expectations cause we didn't thoroughly ask the needed questions. They need to hire and keep staff but I know that is a challenge these days. Not sure what they can do for the food cause it is awful at times and the staff even acknowledges that problem.

My loved one was previously a resident at Ciel Senior Living of Tri-Cities Memory Care, but we took him out and he is much happier being at home. This facility just kept getting more expensive and I couldn't see that they did that much more for him.

Only complaint is quality of food. Kind staff, clean facilities.

I am happy with the facility. But most of all, my Mom is happy. Now she is safe and cared for by a very good staff. The staff is very supportive and good to the residents. The activity director is excellent. They decorate for all holidays, which makes it like home. The move was effortless and made my Mom feel welcome. The food is not what I would like it to be. They switched companies and the residents are very unhappy. The food is not what 80 and 90 years old's are used to. The Chef is very good and he also loves the residents, but his hands are tied re: what is on the menu. I would recommend Washington Township Senior Living. It's not the most glamorous, but it is homey and pleasant. I just wish the food was better. That is the biggest drawback and, like I said, the Chef's hands are tied.

Great caring staff. I would recommend Voorhees Senior Living to anyone. They are taking good care of my mother.

Love the location. Happy they are updating again this year. There have been several changes in staff lately. It will get better leadership and some things will improve. They also just implemented very large rent increase beginning of 2024.

I think Five Star Premier Residences of Yonkers is very good. The staff is very helpful. The move in process was seamless. The meals are good. I would recommend Five Star Premier Residences to others.

Staff are very friendly and helpful. The activities are varied and keep residents active and engaged. The only thing we had an issue with was that sometimes weekend staff wasn't communicating smoothly with weekday staff on certain things and I would get a call about something that we had already discussed. I would definitely recommend HarborChase for assisted living care.

Very kind staff and nice facility but constantly low on kitchen staff and you need to budget for significant rent increases every year. (8% this year and for prior two years). Rent increases have exceeded inflation and have been every year since moving in.

Staff is really pretty friendly. However, one needs to look up from their phone to see what's happening around them. My daughter passed them several times and they never looked up to see what was going on. Housekeeping is pretty good. The place is clean. If you see something that needs attention, they are quick to respond. Communication with the family is pretty good-no complaints. The move in process was fairly simple-have a checklist! They need to get the Life Loop app working. This was a selling point as though it was already available and it wasn't. Also, they desperately need a welcome packet. I would recommend Ciel. They are overall very responsive and dedicated to helping the transition with the resident and their families.

I appreciate being able to have my dog, Tucher here with me. Also, I need rides to PT and the transportation is a huge help.

Friendliness of staff - na (live in independent living complex) Maintenance has been very good. Quality of care - na (live in independent living complex. Meals and dining service - na (live in independent living complex). We would recommend this community to other families based on the experience we have had so far.

Our main negative feedback so far is their responsiveness. They appear a bit understaffed and care workers take too long to respond to requests. Yes, we would recommend this community to other families, but depends a bit on the situation. I'd have concerns with folks that require a higher level of care given the staffing.

I live out of state, but my sister and brother both live in Memphis and visit our mom frequently. There have been several issues that have come up, but they have now been resolved. I am pleased that my mom has gained weight and talks much clearer when I am on the phone with her.

I picked this community over other places because everyone, including staff and residents are very friendly and welcoming. It's a beautiful facility that feels like home. The food is also delicious! The only downside for me is the cost and lack of a garage.

This community really felt welcoming. The rooms are spacious. The staff appeared caring... I would recommend to others.

Based on the experience I have had so far with Brookdale Meridian Boulder, I would recommend this community to others! IT is in a great location and overall a great community. However when it comes to the meals that are prepared, that could be improved.