Ciel Senior Living

The activities are bingo, a couple games, there were some outings. She’s keeping busy. They provided activities. Mother said the food was good, the choices were good. I toured the place when she moved in. After she moved in they didn’t provide internet service. I felt the fees paid should have included internet. I want my mom in a place where she is receives the best care.

We had been working with them to move Mom in after a rehab stay, but they decided at the last minute that she required more care than they were able to provide, due to a reason that I'm sure had already been discussed when we were placing her. This cancellation at the 11th hour created quite the emergency, and we feel it could have been handled better. The community itself looked nice enough, but we never moved Mom in.

new apartment, food good, not many activities unless you play cards. pool not heated.

The facility offerings seemed dated though they were more than efficient. Our mom would not have appreciated this place for herself. Staff was extremely thoughtful and helpful. Smoking on campus would have been an issue. But all other aspects were teriffic.

My favorite. "reasonable" compared to others. My mom felt overwhelmed there with how big it was and I think it was a bit too "high class" for her. it wasn't comfortable.

1 bedroom too small - 2 bedroom too expensive and neither has enough closet, but otherwise extr nice facility

My daughter-in-law is not a fan of the location though the residence seems fine.

The facility is beautiful but I think it is better suited for someone who can live alone without much care.

Nice-looking facility, but appears to be more pricey.

generally clean; noticed tub/toilet dirty; nice place in genral, but more of a hospital feel

Very small.

Not as nice a setting as River Walk at The Hebrew Home for the Aged, and more expensive but, unlike River Walk, it had 2BR units and in general its apartments were materially larger. Riverdale location an important plus.

Lots of ups and downs over the time since opening. Many changes in leadership and RN's? Caregivers on weekends and off shifts need more support. Need more training in memory care on how to deal with roaming residents, going into others rooms. it is a beautiful place and the caregiving staff does their best but in memory care could use more leadership on weekends and evenings to model for and support the staff. Excellent concierge support

We searched for an Assisted Living over a 3 month period and thought The Park of Plainfield would be a good fit for a good value. One thing we have learned; get everything in writing. We were promised 2 move in promotions and then all that changed when they both weren't listed on our final worksheet. We were also told our rent would be at this price for a year. Now, we hear its going up $200 and we have only been here a few months! Read everything and make sure it's in writing! Also, our monthly bill has not been correct one month since moving in! Again, more work in checking and calling and trying to talk to someone to correct problems and undo late fees. The Activities Staff are very nice and try to include all. The food and wait staff are all very helpful and go out of their way to assist folks. The Park is an OK place just don't have anything go wrong and get everything they tell you in writing.

Administration changed over twice with no notification and new Administration did not adjust well. The facility itself was nice and the staff were super friendly and helpful. But looking back they were not able to give my mom the care she needed and I should've moved her to a different facility. The person in charge of the books had a curt approach to speaking with me after mom died and said I had 8 days to get her stuff out. A positive. [name removed] at the welcome desk was phenomenal and was so good to my mom.

It is a lovely place but there are many additional charges some of which are excessive and/or unreasonable and the atmosphere is not really welcoming in the memory care unit. They could fix it if they tried with better staff and more empathy. I think that the assisted living part is probably fine, the memory care group is more needy and deserves a kinder approach.

I'd say to check other places. Especially if family or friend isn't able to check on your loved one at least five days a week to make sure he or she is being showered, cleaned, that the bathroom is cleaned, that there's toilet paper in the bathroom, and that hygiene, such as shaving, and feet inspection is being taken care of. There are a couple of really good and caring people there. But the rest I have seen numerous times sitting on their phones or just having a I don't give a care attitude.

Staff is mostly friendly and facility is nice. When I was told " smooth transition to Medicaid" that turned out to be false. I would only recommend if you are in good health and a private payer.

I would not recommend this facility to other families. There are some nice employees there, but overall the staff is evasive and unproductive. We have had an ongoing problem with the staff since Mom moved in. She has a special care need that hasn't been taken care of for almost a year now and her hygiene has dropped significantly. My family and I have raised this issue with management no less than 10 times and nothing is ever done about it. After the 6th or 7th time of us bringing this to their attention, they found the issue: they weren't charging us enough for that "level" of care, even though at move-in we were assured that the need was a blip on the radar and didn't change mom's level of care needs. They then lied and said it did require an increase in care and even with that increase months ago they still have not provided the care. The head of nursing, [name removed], is vindictive and shoots me daggers every time she sees me there. So, my family and I are paying a ton of money and still are required to perform mom's care. The food is okay. Not great. Not horrible. But it's consistent. Communication with the family is almost nonexistent. Some staff are very nice. Others, I wouldn't hire them to take out the trash. Housekeeping was a mess for 6 months, where we were paying for laundry service and they weren't doing it. We got that corrected, thankfully. The move-in was relatively simple. But we were promised a level of care that doesn't exist.

It was a lovely community until director change. It was excellent until the changes. They can improve by, going back to the attentive care they had before. Not returning phone calls when there's concerns is a solid no for me to recommend them again.