Ciel Senior Living

I think it's nice that they stop by the rooms and try to get people involved in different activities. As far as improvements I would say when a new resident moves in make sure they are aware that nursing staff will be checking on them throughout the night

The staff have been attentive and caring for the most part. I feel like they are really helping our family through the transition of having new management. They helped us last year find a place to have my daughter's birthday party. We had it in a room at Five Star. The apartment t is beautiful and the staff have helped to hang pictures. The apartment has a view of the Hudson River in the living room and bedroom . I wish there was a bath in the bathroom. One elevator has been broken for months. That makes things run slower and that is a problem. My mom has trouble with the dining room. She sits with others who are either too low functioning for her or too high functioning. I think staff should be available in the dining room to sit at tables and help out people who are struggling to make conversation. Also, I think that if they can't do that then they should allow aides to come to the dining room to help people have discussions and also help with the logistics of eating their food. The activities are not enjoyable to my mom. There need to be more activities with just singing and music and dance. Not exercise but dance. There should be weekly support groups to help people talk about loss and grief which is a big part of life at this age. On a good note, they allow my mom to linger a long time in the dining room after dinner has been served.

The caregivers and med techs I come into contact with on a daily basis seem to truly love the residents they take care of. I give them a 5 but upper staff is where the 4 comes from. Caregivers and med techs are much more important to the well being of the resident. But they have to take orders from above of course.

They could do a little better on cleaning of the residents rooms. But every time I have mentioned it , they got immediately on it. Overall they are wonderful. Very friendly and listen to me every time. Very excellent attention to my mom. They really treat her well.

Poor on Sunday 1 person new more.

They are not well-maintained. My air-conditioning doesn't work. I'm sweltering. I have asked maintenance, and they said they can have it tomorrow. It's making me sick!! I've had several problems with maintenance. I waited for several months to get my blinds fixed.

Staff is great, lots of activities, lots of kind people. Some other residents have exhibited inappropriate behavior, but not entirely the facilities fault. Nice people. Communicate with my family well. Great facilities.

Spotlessly clean. Very friendly staff. The administration makes itself readily available for questions and concerns.

Highly recommend this facility.

The place is overall clean and my parents like the facility and their apartment. The issues have been a light odor in hallway, maintenance issues take too long and we have had to follow up multiple times due to calls not being promptly returned. The bus for appointments has been cancelled a few times as well.

Friendly staff, good quality food, caring staff. Ability to communicate with staff would benefit from improvement ie being able to communicate with direct care staff. Staff turnover frustrating at times. Charging [removed] dollars for food delivery x 3 a day is very expensive - and tray removal very slow. Mom is happy and feels safe here which is the family's largest goal

Great location to close by stores, grocery, restaurants. Daily activities. Covered parking. Good security. Call systems in each room. Grounds are well maintained year round. My advice, check at least 3 options in facilities before you decide, my experience has been that the biggest factor ultimately is any move in incentive is a plus.

The staff is generally very friendly. The caregivers have all been wonderful. Unfortunately, there are sometimes some lags in communication/organization at the beginning and we definitely are still advocating for our family member when she cannot.

Ciel was wonderful overall. There were some concerns around staffing or lack of in the memory care unit; however, an overall great experience I believe.

They provide transportation within 10 miles of the facility on designated days. Plenty of activities. A very nice facility overall.

Overall, very nice place, friendly staff, homey environment ; just not as much oversight as I expected. Edible items were not put out of sight , the floor was greasy , they did not ensure all paperwork was completed when we moved in. I was told to leave him alone for at least a week do he could acclimate. In retrospect, in his case, I should have been more hands on . He probably felt totally lost and abandoned by me. He was not being cooperative. There are so many things that seemed obvious to me that they ( the specialists in memory care) did not seem to consider. My husband could be difficult when prompted to change his pants and/or to take a shower. But he would brush his own teeth of offered the toothbrush, and he would drink or eat everything I put in front of him. He slept a lot during the day. They had scheduled meals, I do not know if they gave him food as needed when he was awake. I never saw water or coffee available. At home he always had a beverage easily available. I made sure he took his meds ok. There, I think they just set them in front of him and did not watch to see they were swallowed. ( at least that is how it appeared when I was there with no more than 4oz of juice). I think maybe the staff taking care of that wing were borrowed from the assisted living side (?). I could only maybe give some advice on looking for help with care. But everyone has a different upbringing, living environment, emotional needs ....

The place is bright, cheerful and welcoming. Rooms are spacious and bright. Large dining area separate from the activities area. Activities include walk around the facility (indoors on cold/rainy days), craft making, coloring, musical activities, dancing, trivia.

Facility is welcoming and clean. Staff is always friendly, helpful and courteous! Room sizes in memory care are better than most we looked at.

The activities get a 6/5, 6 they are exceedingly great. The staff is great. The people who plan and execute the events are stellar. Bingo, crafts, conversation, quiz stuff, all so great for my mother. The other residents are great too. Everyone there is so kind. My mom feels part of a community, she has more friends and social life now than she did than for the last decade before she was there. . They do a great job. We are happy there.

Very friendly community and staff. The apartment is a very comfortable size. And many amenities available.