Ciel Senior Living

I would say. Ownership just changed so we will see. Food could use improvement. Larger bust for transportation should be increased. I would recommend to others

The resident care is very good. The food is very good. The common areas and rooms are well taken care of. They are clean and modern. I would recommend to others.

The food has not been the best but now it is under new management- CIEL- so I think it will get better. I would recommend to others.

It's an extremely friendly place to live. The staff is great and since hit has changed management companies the food is much better.

Following a change in executive leadership last year, the facility has seen a noticeable decline in management effectiveness. In January, rates increased significantly with no apparent improvements in services or amenities to justify the added cost. The facility continues to accept new residents without hiring adequate medical staff to support the growing demand, leaving an otherwise excellent care team stretched thin. Additionally, the facility went without a housekeeper for several weeks, resulting in resident apartments going uncleaned — a gap that fell on family members and medical staff to fill. To be clear, the care staff themselves are, for the most part, dedicated and hardworking. The concerns here are squarely with executive leadership and operational management, whose decisions are having a real impact on resident care and family trust.

The community is somewhat active. Often residents are waiting as people walk in to see who is getting visited. The food is really good. The staff is fantastic. I definitely would recommend Brookdale Dogwood Creek for anyone needing unassisted, assisted or memory care.

[name removed] who gave me the tour was very knowledgeable. The facility was nice, but nothing really wowed me.

VSL, which is now CIEL, seems to be a very nice place. The people seem nice and friendly. The cost, although obscene, is lower than many other places. My spouse has been there since [Date Removed]. Currently, she is in a rehab after breaking a hip falling out of bed.

I would rate the experience a 4.5. The people are very friendly and there are a lot of activities if you are inclined to attend.

Ciel has evolved over the years to provide improved service, activities and support to its residents. My father has lived here over 5 years and continued to enjoy and feel safe at Ciel. Staff are friendly, responsive and safe and the food is good too.

We visited while looking for memory care for mom. The place was clean and set up nicely. Apparently the whole building will be getting new carpet this year. The room we saw was decent size with room for bed, nightstand and chair. The “Sensory Room” was odd.

[name removed] did a great job helping me hang y artwork when I moved in. He was wonderful with my dog, was quick and helpful.

As a patient on dialysis I need to rely on my transportation to and from, having lived here for over two years. I have experience other bus drivers. [name removed] has been the only one you can depend upon 100%.

It scored highly on our three most important characteristics; smell, cleanliness and staff attitude.

Positive. People are so nice. Helpful. Residents have so much energy. Maintenance team is good too Opportunities. More transportation options. One one bus that gets really busy and full at times Improvement on food. Most other places have many more choices and better quality.

I think it's nice that they stop by the rooms and try to get people involved in different activities. As far as improvements I would say when a new resident moves in make sure they are aware that nursing staff will be checking on them throughout the night

The staff have been attentive and caring for the most part. I feel like they are really helping our family through the transition of having new management. They helped us last year find a place to have my daughter's birthday party. We had it in a room at Five Star. The apartment t is beautiful and the staff have helped to hang pictures. The apartment has a view of the Hudson River in the living room and bedroom . I wish there was a bath in the bathroom. One elevator has been broken for months. That makes things run slower and that is a problem. My mom has trouble with the dining room. She sits with others who are either too low functioning for her or too high functioning. I think staff should be available in the dining room to sit at tables and help out people who are struggling to make conversation. Also, I think that if they can't do that then they should allow aides to come to the dining room to help people have discussions and also help with the logistics of eating their food. The activities are not enjoyable to my mom. There need to be more activities with just singing and music and dance. Not exercise but dance. There should be weekly support groups to help people talk about loss and grief which is a big part of life at this age. On a good note, they allow my mom to linger a long time in the dining room after dinner has been served.

The caregivers and med techs I come into contact with on a daily basis seem to truly love the residents they take care of. I give them a 5 but upper staff is where the 4 comes from. Caregivers and med techs are much more important to the well being of the resident. But they have to take orders from above of course.

They could do a little better on cleaning of the residents rooms. But every time I have mentioned it , they got immediately on it. Overall they are wonderful. Very friendly and listen to me every time. Very excellent attention to my mom. They really treat her well.

Poor on Sunday 1 person new more.