Ciel Senior Living

I am very happy with the care my mother is receiving. I understand these are difficult times and they are following precautions, but now a worker has brought in the COVID and I want to be able to see my mother before something happens to her. Living longer, but not being able to see loved ones isn't exactly living. I wish they could put in place a way to safely visit, as it is obvious, the workers leave work and get to live their life.

Initially , it has been an easy transition for my aunt. I was so happy to find a community that could meet her needs and provide the quality of care that she needed. It appears that we lucked out and found a great match for her at Brookdale Olney. Her room, the food, and the social aspects really have met her needs as well. With the COVID lock down, she has been able to manage and thrive with the comprehensive care they provide her. The outside is nicely landscaped and appealing to the eye. The amenities are engaging. Overall, we have been very pleased.

I went there looking for a place for my mom. The sales lady was so nice and caring as we toured the community. She truly cared and showed compassion as we discussed my mom’s care and situation. We even got to enjoy some entertainment the Saturday we were there. Unfortunately my mom was unable to move in as her health declined. It was a great place, I wished that she would have been able to make it her home.

I went there looking for a place for my mom. The sales lady was so nice and caring as we toured the community. She truly cared and showed compassion as we discussed my mom’s care and situation. We even got to enjoy some entertainment the Saturday we were there. Unfortunately my mom was unable to move in as her health declined. It was a great place, I wished that she would have been able to make it her home.

Awesome place

This facility is beautiful. The staff is really caring and the meals are awesome! They always have activities and my Mother is kept as busy as she wants to be. She is really making a lot of friends which keeps her very involved.

[Name removed] needs to be recognized for her tireless efforts. This women is relentless in the goal to have everyone have a great experience during special events. This women is a WOW! All day long.

We were very impressed with this community and our tour here, the staff did a great job showing us around and answering our questions. We felt that this community would be a good fit, although we did have some concern that it might be a bit too big for our mom.

[Removed] is Assistant director and manages finance HR. She is good at her job and I have no trouble dealing with her. [Removed] an asset to the community & company.

It was a rough start at the beginning with miscommunication with the new marketing person, and issues in the finance department. I think we have everything straightened out now. My mom is feeling quite at home here. She is thriving more here than the private 24-hour care she was receiving before. We have been there during mealtime and the food looks very good, my mom like the food served. They provide snacks and juice for the residents during the day. There are activities for the residents to participate in. It is a very clean community. The staff is very friendly and very caring.

My parents where both at this community for a short period of time and I was very pleased with how things went for them. The staff where wonderful to work with and I was comfortable with the care they provided. The meals where lovely and the activity program they had available was great. It just was not the right care they needed for the long run but I would recommend them to anyone.

My friend is doing great since moving into the community. It's a great community and he likes it. It could be better. It's hard to get transportation that they offer. The people are all nice.

Mom likes the food and they also offer a snack bar in the lobby. The staff seem to be very good at caring for mom. They do have some newer staff so they do not always know the answer to a questions, however they do find out and get back to you. Mom has enjoyed some of the exercise classes they offer. The community seems clean when we visit and I would recommend it.

This was a very nice place! The facility was very clean and the staff were very caring. We also liked the fact that my mother had the option to be escorted to the memory care wing of the facility if she ever wanted to take a bath. We liked this facility very much!

My mother is very happy there and it has been a very good experience so far. The apartment she is in is great. The pool and overall appearance it is what she liked so much when we toured because it made it not feel like she was in a hotel or nursing home. It feels like a little resort. The food is okay, she is gluten free and they don't offer choices for gluten free. She wishes they could make meal time more of a buffet style, so it could be a little quicker. Other than that, it has been a very good experience and we are happy with our choice son far.

My mom's experience is going quite well! The facility is very clean and the staff is friendly and polite, and they are sure to cater to my loved one's needs. When we had a cleaning issue, the staff was sure to fix the issue immediately. The staff is also very good at convincing my mom to participate in activities and have some fun! She is very pleased with her experience!

Brookdale fo Vernon Hills is a wonderful place. My Mother is very happy, well care for and people and employees are very kind, respectful and welcoming.

This facility was great, I liked the tour that they gave me. When my mother gets to the point, I will defiantly consider them.

My 91 year old mom is moving into 5 Star tomorrow and we have been working with the staff at 5 Star on this process for the past month. The Move-in Coordinator has gone above and beyond to assist us with this complicated move from Florida to NY City. The entire staff including the front door receptionist and the waitresses in the restaurant are very patient, competent and polite. As an example one of the hearing impaired residents was ordering her meal and the waitress was very patient in completing her order. The food is excellent, the portions are large and fresh and reasonably priced using the point system. The deserts are home made and delicious. All the public bathrooms were clean and there were many cleaning staff in the building each time I visited. The residents were sitting around the public areas talking and enjoying their time together. Many were watching the movie of the day in the screening room. My mom's 1 bedroom apartment is very large by NY standards and her view is breathtaking. I can't wait until my mom moves in to experience this great atmosphere.

So far, I am pleased with the care my husband is receiving. The meals are excellent, they have family dinners once a month and our whole family has eaten there. The staff seem to be very attentive and really include the family in as much as they can, and keep us updated. The building itself is new and they have a lot of seating area. They have a place ith a TV, couches and a fireplace son the residents could interact.