Ciel Senior Living

HarborChase is very clean, the people that take care of my mother are great. It's the best place for my mother. The only problem I have is with the people who are running it. I'd give them 0 out of 5 stars. In February they had a flood and it destroyed all of my mothers stuff. I asked them, "Where is my moms stuff?", and they said, "We don't know". They haven't settled anything. They gave her a bed, but its not her bed. When you ask someone about it, like the director and the sales people, they say they will get back to you, but no one calls you back. The director gave me his number and said if I have any questions I could give him a call, but every time you call him, the mailbox is full. Again, the staff and workers who take care of my mother are excellent, but management is awful. I'm ready to get a lawyer and find out what I should do because I'm not getting anywhere with them. She had things that belonged to her mother. Sure, they gave her clothing, but it's someone else's clothing. When I ask about it they just say, "We will get back to you", but no one ever does. I'm sure they've already had to settle the damages with their insurance. We bought a long coat for my mother that was [price removed] because she moved in while it was cold out, and now she doesn't have that coat. I also spent [price removed] for her dentures, but they say they don't know where her dentures are either. Like I already said, the workers are great but I never get an answer from management. Out of all the places, this was the best and it's why we chose them. However, they promise you all these things and all these answers, but they don't follow through. I do like that my mother is always dressed, clean and well groomed with painted nails. That's very important as the care provided here is 200% better than the previous place she lived.

There has been some glitches with the nurses in terms of being educated on how to deal with my loved ones oxygen - so there is room for some training improvement there.

My dad loves HarborChase of Princeton. The residents are all very welcoming to new residents and make them feel comfortable. He actually just joined their welcoming committee, they really go out of their way to include new residents in everything. I like that all of the residents here are new since it is newer, so there are no cliques formed. What originally enticed him that if you do not like the entre you could get something al a carte and they have been taking that option away recently. There is not a lot of variety based off of what it used to be. I know that they are actively working on things though. Overall I would absolutely recommend the facility to others looking. My son is in the medical field and he was very impressed from not only a loved ones point of view, but from a doctors point of view.

HarborChase of Princeton is doing very well - it was a good choice. They're short staffed, but everyone is right now. The staff are wonderful and caring. Despite being limited in staff, they are very attentive and do the best they can with what they've got. And it's a clean facility.

We moved in during the middle of Covid, which was a hard time to move in. I'm sure it would be a different situation if there was no Covid. But considering the situation, everybody responded beautifully and the way they should have under the circumstances. Our living situation is good, although I wish housekeeping were a little bit better.

The meals and dining service is really good, before the restrictions on our tour they gave us meal to eat and it was really good. We talk to our loved one everyday and she is still enjoying the meals. I give this community all high ratings.

We love it here at Brookdale Dogwood Creek and so does my brother. He is about to be able to move to the independent living section and he is looking forward to that. He has made great progress and has been working with a physical therapist. The people here are wonderful. All in all it has been a great experience and I would definitely recommend them and already have.

The staff members at Huntington Place community are absolutely excellent, we are very happy with our loved one being there.

Overall we have been very happy with Brookdale Vernon. the staff members are great, we would not ask for any better, we absolutely love them. The food was absolutely excellent before COVID, now we believe it is slightly lacking because it is now being delivered to the rooms.

[name removed] has proven to be an excellent executive director. She handled each and every situation at Brookdale Vernon Hills with the utmost professionalism. Despite the numerous challenges that occurred in 2020, [name removed] has shown leadership, excellent management and compassion for the residents.

I am very happy with the care my mother is receiving. I understand these are difficult times and they are following precautions, but now a worker has brought in the COVID and I want to be able to see my mother before something happens to her. Living longer, but not being able to see loved ones isn't exactly living. I wish they could put in place a way to safely visit, as it is obvious, the workers leave work and get to live their life.

Initially , it has been an easy transition for my aunt. I was so happy to find a community that could meet her needs and provide the quality of care that she needed. It appears that we lucked out and found a great match for her at Brookdale Olney. Her room, the food, and the social aspects really have met her needs as well. With the COVID lock down, she has been able to manage and thrive with the comprehensive care they provide her. The outside is nicely landscaped and appealing to the eye. The amenities are engaging. Overall, we have been very pleased.

I went there looking for a place for my mom. The sales lady was so nice and caring as we toured the community. She truly cared and showed compassion as we discussed my mom’s care and situation. We even got to enjoy some entertainment the Saturday we were there. Unfortunately my mom was unable to move in as her health declined. It was a great place, I wished that she would have been able to make it her home.

I went there looking for a place for my mom. The sales lady was so nice and caring as we toured the community. She truly cared and showed compassion as we discussed my mom’s care and situation. We even got to enjoy some entertainment the Saturday we were there. Unfortunately my mom was unable to move in as her health declined. It was a great place, I wished that she would have been able to make it her home.

Awesome place

This facility is beautiful. The staff is really caring and the meals are awesome! They always have activities and my Mother is kept as busy as she wants to be. She is really making a lot of friends which keeps her very involved.

[Name removed] needs to be recognized for her tireless efforts. This women is relentless in the goal to have everyone have a great experience during special events. This women is a WOW! All day long.

We were very impressed with this community and our tour here, the staff did a great job showing us around and answering our questions. We felt that this community would be a good fit, although we did have some concern that it might be a bit too big for our mom.

[Removed] is Assistant director and manages finance HR. She is good at her job and I have no trouble dealing with her. [Removed] an asset to the community & company.

It was a rough start at the beginning with miscommunication with the new marketing person, and issues in the finance department. I think we have everything straightened out now. My mom is feeling quite at home here. She is thriving more here than the private 24-hour care she was receiving before. We have been there during mealtime and the food looks very good, my mom like the food served. They provide snacks and juice for the residents during the day. There are activities for the residents to participate in. It is a very clean community. The staff is very friendly and very caring.