Ciel Senior Living

This is the one! The apt. is perfect....and I know my dad could thrive here. I really liked the Director. She was very easy for me to talk to.

Too expensive

I liked this facility most. I enjoyed the short tour and information director gave. If I decide that he is ready for a facility. This will be my first choice.

Very nice,friendly,clean,smelled fresh,not stale! The staff was professional, yet personable & polite. The atmosphere was light & happy.

We found the facility to be very nice. There were stations in the hall to motivate the residents thinking. We saw the staff engage with the residents. The rooms were very nice as well. We were impressed.

Beautiful apartments. Going for a second visit.

Recommend

Loved this place and [staff representative]! We had a very good feeling for WTSL. My mother has friends at Voorhees Senior Living so that may have some weight in where we finally go.

Brookdale Lowry is a good place, we came in with a pretty good price. I'm just thankful my mom doesn't have to pay for all the other things, because it's very expensive, but I would recommend it.

Overall, we were very satisfied with this facility except for one issue with the business office. They were hard to work with after dad passed. They charged us for 2 months after he passed and their reason was that policy was to give 30 day notice before leaving the facility. We were frustrated, but mom paid it and then contacted corporate. Corporate did apologize and said that shouldn't have happened. They are in the process of getting mom a refund for those 2 months. So beware of that possibility. Other than that, the facility had a really good atmosphere and was clean. There were times when dad wanted to go outside, but couldn't go alone and they didn't have anyone to go with him to take him outside. My elderly mom ended up going up there more often to be able to get him outside. Housekeeping was good and dad's room was kept clean. Communication was good. The food was good. I do think it's the best facility in the area and I would recommend them to friends and family.

HarborChase is very clean, the people that take care of my mother are great. It's the best place for my mother. The only problem I have is with the people who are running it. I'd give them 0 out of 5 stars. In February they had a flood and it destroyed all of my mothers stuff. I asked them, "Where is my moms stuff?", and they said, "We don't know". They haven't settled anything. They gave her a bed, but its not her bed. When you ask someone about it, like the director and the sales people, they say they will get back to you, but no one calls you back. The director gave me his number and said if I have any questions I could give him a call, but every time you call him, the mailbox is full. Again, the staff and workers who take care of my mother are excellent, but management is awful. I'm ready to get a lawyer and find out what I should do because I'm not getting anywhere with them. She had things that belonged to her mother. Sure, they gave her clothing, but it's someone else's clothing. When I ask about it they just say, "We will get back to you", but no one ever does. I'm sure they've already had to settle the damages with their insurance. We bought a long coat for my mother that was [price removed] because she moved in while it was cold out, and now she doesn't have that coat. I also spent [price removed] for her dentures, but they say they don't know where her dentures are either. Like I already said, the workers are great but I never get an answer from management. Out of all the places, this was the best and it's why we chose them. However, they promise you all these things and all these answers, but they don't follow through. I do like that my mother is always dressed, clean and well groomed with painted nails. That's very important as the care provided here is 200% better than the previous place she lived.

There has been some glitches with the nurses in terms of being educated on how to deal with my loved ones oxygen - so there is room for some training improvement there.

My dad loves HarborChase of Princeton. The residents are all very welcoming to new residents and make them feel comfortable. He actually just joined their welcoming committee, they really go out of their way to include new residents in everything. I like that all of the residents here are new since it is newer, so there are no cliques formed. What originally enticed him that if you do not like the entre you could get something al a carte and they have been taking that option away recently. There is not a lot of variety based off of what it used to be. I know that they are actively working on things though. Overall I would absolutely recommend the facility to others looking. My son is in the medical field and he was very impressed from not only a loved ones point of view, but from a doctors point of view.

HarborChase of Princeton is doing very well - it was a good choice. They're short staffed, but everyone is right now. The staff are wonderful and caring. Despite being limited in staff, they are very attentive and do the best they can with what they've got. And it's a clean facility.

We moved in during the middle of Covid, which was a hard time to move in. I'm sure it would be a different situation if there was no Covid. But considering the situation, everybody responded beautifully and the way they should have under the circumstances. Our living situation is good, although I wish housekeeping were a little bit better.

The meals and dining service is really good, before the restrictions on our tour they gave us meal to eat and it was really good. We talk to our loved one everyday and she is still enjoying the meals. I give this community all high ratings.

We love it here at Brookdale Dogwood Creek and so does my brother. He is about to be able to move to the independent living section and he is looking forward to that. He has made great progress and has been working with a physical therapist. The people here are wonderful. All in all it has been a great experience and I would definitely recommend them and already have.

The staff members at Huntington Place community are absolutely excellent, we are very happy with our loved one being there.

Overall we have been very happy with Brookdale Vernon. the staff members are great, we would not ask for any better, we absolutely love them. The food was absolutely excellent before COVID, now we believe it is slightly lacking because it is now being delivered to the rooms.

[name removed] has proven to be an excellent executive director. She handled each and every situation at Brookdale Vernon Hills with the utmost professionalism. Despite the numerous challenges that occurred in 2020, [name removed] has shown leadership, excellent management and compassion for the residents.