Ciel Senior Living

After touring several assisted living facilities in the Naperville/Plainfield areas, Harbor Chase of Plainfield felt like the right place for my mother. The apartments were very spacious compared to the competition and the prices were comparable. My mother has been living there a little over 3 weeks and seems happy. The administrative side on the other hand is not well run. The Director of Sales was new and misquoted service level pricing, made multiple pricing mistakes on the paperwork, sent incomplete paperwork to our lawyer for review, and gave misinformation several times on how the medication management options worked. When I came to pick up the keys which were supposed to be at the front desk they weren't available. When I mentioned to the Executive Director that the Director of Sales made several mistakes all she said was that she was new. The Executive Director is relatively new also. She didn't even ask for input. I've worked in sales and marketing for 14 years and consider this unprofessional for senior management. In addition, a nurse tried to give my mother the wrong medication at the dinner table. They also have been giving her magnesium daily that came from the nursing home but didn't show it should be given in their notes. The notes from the NP show that my mother should be weighed weekly and should see the dietician. She was just weighed for the first time since arriving last week and has not seen the dietician. Today my mother complained that they haven't emptied her bathroom garbage can for days. This isn't even all the little oversights that have occurred. I overheard another family member complaining about a medication dispensing error to a nurse.

Overall, our experience with Bella Vista has been mixed. There have been some disappointments, and some things that I feel they have done extremely well. Some of the promises that were made when we moved in have not happened. I also feel that the dining experience could use improvement. They do not provide any kind of menu for the residents and the staff seems to have very low morale. The transportation is also not as constant or extensive as we were led to believe. Aside from these items, I feel that the facility has been updated very nicely, and I thought that the person who toured with us did a superb job. My loved one felt very welcomed here, and they did a great job helping her transition. There are some things that could use improvement, but there are other things that they extremely well here.

I liked this tour but could see they were dealing with a staff and management turnover. It is a private pay community. They don't accept medicaid. It was nice and clean. It just wasn't a right fit for my parents.

I toured Bella Vista while looking at places for my loved one, and I liked it really well. They had a lot going on there by way of activities like painting classes, theatre, outings, and other events. It seems like a lively community, but they were not able to meet my loved one's needs, we did not move there.

I enjoyed touring this community it was nice and clean. The staff was helpful with my questions. But I had one closer to my family that I went with.

This community is great. Especially when i took the tour. They have a lovely restaurant and not a cafeteria. The food is great. The only problem I have is when i moved my loved one in they closed the restaurant for remolding, now my loved ones hate the food. Other than that they offer a lot of activities and the staff is really helpful and caring to my loved ones.

The tour guide was knowledgeable and explained everything. I really liked the community it was nice and clean. As soon as you walked through the gates into the community it was a beautiful site. One thing that i didn't like was the extra fees for everything that they offered. Overall it was a great community with nice staff.

I have enjoyed working with the staff. Yolanda is very personable, we like her very much. They are working hard to accommodate the level of care we need. We had a bit of an issue early on where laundry and things weren't getting done. The initial on-boarding wasn't as smooth as one would hope. My loved one hates the food. It looks like they have a lot going on for activities, and they go on an outing once a week. We originally thought that they had shuttle service for appointments, but it's not consistent, and transportation services aren't as convenient if you need to cross county lines.

Very nice place if you just need assisted living. Our problem was that we needed extended care that they said they could deliver but they didn't. Just be aware that you will be doing most of the work

Helpful, friendly, amazing are just some of the words to describe the property. We love it , our friends love it . I would suggest other people should come here as well.

My parents moved into Bella Vista two months ago. The staff is very friendly. The dining room service is slow, I believe they need to hire more staff in dining room. Once renovations are complete, Bella Vista will be right up there with some of the other beautiful independent living facilities. Response time from management team could be improved. All in all Bella Vista is a very nice place. The residents are very friendly.

They have a really great attitude, and they have made my mom feel very welcome. They pay really good attention to her. They could potentially use a little help with some of the care services as some of the providers that they use there are decent but not the best.

I arrived not having viewed the apartment that i had been given...it was not the renovated one i had loved when i had visitedonths before. They quite quickly switched me to a renovated one. The people here were welcoming, the staff arent adverse to giving hugs. The meals are fantastic, really varied with full restaurant menu available if you dont want the special...I love the specials. I'd like another planned bus trip for shopping, but there are a couple of days when the driver can take you to other places. I love my choice

It was very, very nice but out of our price range, and they didn't accept Veteran's benefits or ALTCS.

initial impression is one of a homey relaxed atmosphere where staff interacts with residents seamlessly. way too early however to give an overall rating as only time will tell if facility truly offers a lasting living experience for my aunt.

It is a beautiful place, but it's relatively new, I guess it's only been there a couple of years, and their memory care and all of that was only half full at the time so there wasn't enough there to stimulate my mom, it was real dead there but it was a very clean, gorgeous place.

The community is clean and friendly. They need to push little harder getting resident to breakfast, lunch or dinner instead of resident saying just bring to my room then charging for the service. I question prescription and medicine services being added high expense.

I think overall it is a decent place to live. My dad has some complaints, but I feel like he would complain no matter where he is. He doesn't like that there seems to be different caregivers on the weekends and not as much attention given to the residents. He's not impressed with the menu of planned meals. He thinks it is expensive for the care he is receiving. I like the activities that are provided. I like how welcoming all the people are that work there.

It was nice. The people who work there were friendly and seemed to know the residents by name. There were activities and it was clean.

They were available at the moment the price was reasonable and the place looks great. The only thing back then. I believe they didn't have enough caregivers on the floor. Sometimes we saw one person taking care of at least 12 to 14 patients