Ciel Senior Living

We searched for an Assisted Living over a 3 month period and thought The Park of Plainfield would be a good fit for a good value. One thing we have learned; get everything in writing. We were promised 2 move in promotions and then all that changed when they both weren't listed on our final worksheet. We were also told our rent would be at this price for a year. Now, we hear its going up $200 and we have only been here a few months! Read everything and make sure it's in writing! Also, our monthly bill has not been correct one month since moving in! Again, more work in checking and calling and trying to talk to someone to correct problems and undo late fees. The Activities Staff are very nice and try to include all. The food and wait staff are all very helpful and go out of their way to assist folks. The Park is an OK place just don't have anything go wrong and get everything they tell you in writing.

I believe the quality of his care is very good. The problem we have in this case facility is when he needs medical attention transportation is only available by setting up an appointment. I.e. dental or medical. He's a Walker and when he falls down and gets hurt, they call 911 for an ambulance to transport him to the hospital which is not included in the monthly fees. They say they provide hospice services but if anything medical is involved they can't provide that. The staff really have been very helpful and seem genuinely to care about their clients. We believe he is getting very good care.

It is a lovely place but there are many additional charges some of which are excessive and/or unreasonable and the atmosphere is not really welcoming in the memory care unit. They could fix it if they tried with better staff and more empathy. I think that the assisted living part is probably fine, the memory care group is more needy and deserves a kinder approach.

Staff is mostly friendly and facility is nice. When I was told " smooth transition to Medicaid" that turned out to be false. I would only recommend if you are in good health and a private payer.

It was a lovely community until director change. It was excellent until the changes. They can improve by, going back to the attentive care they had before. Not returning phone calls when there's concerns is a solid no for me to recommend them again.

The community had a smell of disinfectant cleaner, and we didn't like this.

This place was recommended by PFM and it's been difficult since day 1. The move in-never even cleaned the apartment,lots of promises never kept. Pressured to commit. Lost our Moms bed & gave it to another patient (placed it in a storage somewhere and could not find it). The food was good but they have lost the entire staff since March. New director is MIA all the time. She started Oct, been on three vacations so far. Was not present during severe cold when residents lost heat. Provided old space heaters that had no safety trigger. No food service and no heat for three days. Entire staff we knew has quit. Agency nurses run the place and while head of nursing is nice, she is overwhelmed. Food selection is nil. Mother has COVID, they did not deliver breakfast until 11 am after we bothered them several times and it was cold. Cost is high for poor care, no heat and limited food choices. We have tried to work with them but they cannot deliver. Front staff nice but overwhelmed.

Facility is understaffed, rooms are dirty, food is greasy & sub-standard, patient care is inadequate, even tho there are few residents., maybe 1/3 full at best. Needed repairs to apartments are overlooked, still waiting for a broken wheelchair to be replaced (it's been weeks), large staff turnover, including recent termination of the Executive Director. Harbor Chase offers many "amenities" on paper & gives a flashy first impression. It is also one of the most expensive facilities in the area. However, the care of its residents should be its top priority, & that is lacking. The existing staff are friendly & are as helpful as they can be, given that like most organizations today they are severely under-staffed.As a new fancy high-end facility, Harbor Chase may be a victim of the times, but thus far it has been a huge disappointment. My loved one deserves better & needs 24/7 care, & should probably be in Memory Care, but is in Assisted Living, partly due to difficult family dynamics.

They were way understaffed and they need to improve their system(s) management.

I would not recommend this facility to anyone who wants their loved one to be well taken care of. The lack of care and attention to the cleanliness of the residents is appalling. They provide the excuse of not giving residents showers by saying that the resident refused to have a shower, but they won't spend the time to convince the resident that they need the care. I agree with a previous reviewer that there are many times that I have been there when the "caretaker" are busy looking at their phones instead of tending to residents (and the "reason" that they are looking at instructions for other residents doesn't ring true). Obviously, the caretakers have been told that a resident says "no" to a care task, that the caretaker doesn't need to do that. A resident with Alzheimers will not know what they need, so it should be up to the caretaker to talk them into taking a shower, putting on clean clothes, etc. I am looking into other options to move my loved one to another facility.

Five Star presented as an Independent Living facility that has minimal cross over with their Asssted Living and Memory Care units. It seems to us that because IL is so much cheaper than AL and MC that new residents with full time aids and mobility devices as well as memory issues are being admitted to the IL section when they don’t seem to match well with the truly IL residents. Next, we have had many negative interactions with the head of maintenance who has actually been quite verbally rude and unlike many of the other staff, doesn’t acknowledge me or my loved one when passing in the hall, and doesn’t make sure a full elevator of residents can enter without the door closing. After a conversation with the director, it was made clear that their working relationship is more important than resident satisfaction. Finally, we did not find or choose Five Star with any help from a Place for Mom. Their system is free because they won’t meet with you, they rarely call back, and won’t accompany you on site visits. I would not recommend APFM.

Although I was initially impressed with the facility, our experience at lunch was disturbing in that one resident had her hand raised for over 15 minutes and not one employee approached her to ask what she needed.

Unfortunately the formerly great Bella Visita has gone downhill under new (Beztak) management. Meals are mediocre at best and not available 7 to 7 as advertised. Anytime they switch to box lunches, the box lunches are absolutely horrible. If residents want fresh fruit they have to purchase it on their own. Long waits for service in the dining room. Not enough drivers or transportation for medical appointments. Most of the staff is very extremely friendly and helpful. Apartments are nice sized & clean. Some of the design changes in the remodeling are not elderly friendly. No one in the chain of management seems know the basics about elderly needs. Complaints to management are ignored, even when family members call on behalf of a loved one.

The caregivers were no good at this community. My mom was bullied by a couple of them. The dining room was closed when they moved in and the date it was to reopen kept changing. Mom moved into independent living and they said they would accommodate her, however there were times when they did not have care available. They were to put grab bars in her room and this was never completed. I would not recommend this community.

location not good

I am appalled at the lack of responsiveness on the part of the staff. We ask for information and rarely get any reply. The place is an apartment that provides food, distributes meds and has opportunities for some residents. If there is a need for medical attention or information on what is available for our loved one, there is no interest in helping us with that basic information, let alone help us understand and figure out how to solve problems within the context of assisted living. I wonder how they keep their accreditation as safety of residents is being compromised.

I would probably move my mom if it wouldn't disrupt her. First they have gone from $[removed] a month to $[removed]. The food is bland and tough and hard for her to chew. They are none responsive with trying to fix it. They are moving employees in and out some are rude and untrained . Bottom line they increased the prices but have not improved service

My husband was in this memory care unit for only 3 weeks. Despite assurances to the contrary, this Memory Care Unit was not equipped to work with a physically fit but challenging non docile 73 year old patient. The truly upsetting issue that I’m dealing with now is that despite demanding I remove him with no notice they are charging me for the balance of the month. They also lost valuable personal property of his and raised his level of care with no notice.

I am going to keep it short and simple well at least try. Huge facility! but behind closed doors a completely different story. Our family was so tired of hearing we are short staff every time I was called due to an incident report being made. It was days my parent called me and said no one came to check on them feed them for breakfast or lunch or dinner just keep giving us medication I immediately reach out to Ceil at Plainfield they apologized even though it happened again and again. All I got was apologies form Ceil at Plainfield, I'm sorry that your parents, didn't eat, get medications, get showers, room or sheets wasn't clean for weeks at a time, I'm sorry for Ceil staff responding to the alert button hour and a half later on a consistent base, I'm sorry for Ceil staff asking for something to drink and taking food and drinks. How many sorry are we going to get until u try to solve some of the problems. my parents are ready to relocate its a very bad look with Ceil at plainfield

The worst facility I have ever dealt with! I wrote a review on Google and they deleted it.. so that just shows you how much stuff they put under the rug! Don't take your loved ones here! The management doesn't decipline there employees and let them do whatever they want.. Anytime you have a concern they have a excuse and try to shut you up from advocating for patients.