Ciel Senior Living

My loved one was previously a resident at HarborChase of Plainfield and overall, the experience was okay at best, not great. The frequent staff shortages seemed to plague the place. The main nurses were okay, but the agency nurses/care takers that they used didn't really care and were only there for a paycheck.

The facility is beautiful and if you are looking for independent living with some extra care it's a good choice. They do struggle to keep qualified nursing staff.

Five Star recently increased their prices considerably. They have a new food service company which we thought was going to mean better food but that has not happened. There are frequent issues with the heat and air conditioning I assume due to the age of the building. Staff is quick to address but still an issue. I would recommend them, these are the critiques but I am not unhappy with her being there. I'm sure there are issues everywhere. She has a roof over her head and is safe. I have a different experience with the staff than she does, they are always super friendly to me and for the most part with her too.

Activities & amenities are nice (library, craft room, theater etc) Downsides / problems for us have been: - billing - we provided ACH info when we signed & they did not run her first month's rent & didn't tell us till the 20th. Then communication/ responsiveness resolving it was poor. - In-apartment cleaning: she's supposed to get a 2x a month cleaning and they haven't done anything at all yet. We asked and they've told us twice she isn't on the list and they'll add her. - food is OK. - staff has been a bit impatient for her asking /saying the same things repeatedly, which is odd when memory issues are the whole reason she's there

Improvements: a call button was not issued immediately - this took two months. Once our loved one was places on hospice, things did get better with the care. There are some communication issues between staff members. It took them three months to get our loved ones meal plan straightened out. Nighttime staff is a bit inconsistent. However when our loved one passed away, the staff were very kind to our family. If something wasn't ok I heard it from all of my siblings. Very stressful. I get the sense that there was a bit of overselling.

The nurses were good. They were really understaffed and did not give the attention that was needed. Their management is terrible, they dont communicate. They make promises for level of care and do not follow through. I am super dissatisfied, and would not recommend to anyone.

Great place for the money. Clean new decent staff

This is an okay community if this is the most you can afford; however, if you can spend more I suggest going to another community. During the tour it looked good. After my loved one moved in, the community started having staffing troubles. The residents have gone from ordering from a menu to just being served the food and the residents have to take their meals back to their room. This is because the community doesn't have enough staff to accommodate the residents in the dining room. The daily activities are limited to maybe 2 activities a day. The community originally had a car and van for transportation for the residents to use; however, the community didn't renew the lease on the car. The property was just sold to new owners, we will see what happens.

We were told they handle hospice and end-of-life. Then told once she's released from the hospital they would not take her back causing more stress on our mom and family members. Their practices seem inconsistent and not clear.

Dad was unhappy there, hated the food, and eventually threatened to call a taxi to take him home.

The staff were generally friendly, and seemed to be caring towards the residents. It seemed the program activities didn't seem to be the best. My loved one wasn't engaged in the activities, and was hanging out in different areas of the community. I never heard about my loved one participating in activities. I'm not sure if the staff were lacking to be able to provide the activities and engage the residents in the activities provided.

We have had some really good things at this community and some really bad with them also. I feel like my dad one is being taken care of adequately. They have activities like an ice cream social, a dance, and more for them to socialize and stay active in the community. I have not had any experience with any other communities so I dont have anything to really compare it to.

Plus things: Lots of activities for the residents. Meals appear to be tasty and nutritive. Rooms appear to kept clean. Minus things: Sorely understaffed on weekends. Response time to call buttons being pulled by residents horrible. Constant smell of urine in hallways outside resident rooms. No nurse on duty (just on call) at night and on weekends. No attention to residents personal habits - if the resident isn't up and ready to take a shower when the caregiver wants to give it, the resident doesn't get a shower.

short staff at night shift need to focus on outreach and maintain communication with family of loved ones. Hire executive chef instead of temporary replacements regular housekeeping for residents residents belonging are missing and lost with no explanation from caregiver or facility.

This is a new facility, opening late summer of 2021. We decided on Harbor Chase based on the overall plan for care and resident engagement and the impressive layout of the facility itself. Not to mention, we really got a good vibe from the staff we met as well, especially the head nurse. The promise was never fulfilled. After moving my father in, it did not take long to realize that something was amiss. They were only at about 30% resident capacity, yet the existing staff was clearly overwhelmed. The engagement activities were sparse at best, my father’s room never appeared to have been cleaned and I witnessed memory care residents left to their own devices for very long periods of time without being checked on. Within a week of our move in date, the director of the Memory Care unit quit. Not long after that, the head nurse also quit as well as two of the aids that were at least trying to keep up. Ultimately, the level of care was sub-par.

Our family had a virtual tour with Fieldstone and it was nice, but there is a movie theater inside for residents to go through and even though some people might enjoy that we just did not think that was going to work with our loved one especially due to her health state.

Unfortunately Bella Vista did not work out for our loved one, it seemed like they told you everything they offered and would do but none of that was happening. It seemed like they just left residents in their rooms or by a TV, so it was not a very stimulating environment. If your loved one is bed ridden this would be a good place, but for those who may be more independent or active this would not be the place. There was a lot of hallways inside the building so it seemed claustrophobic. They said they had a bus service that would take the residents to and from grocery stores and doctors appointments twice a week but that did not happen. If it did happen you would have to sign up to use it so it was just difficult to use.

Our initial experience was not so good, but we have gotten things figured out since then. When we were having issues the supervisor replied right away and action was taken. So far the care here has been ok and he seems happy and well taken care of whenever I go to see him. They do have a nice activities program on a daily basis for residents. Right now they are still shut down so we are not able to visit much inside of their rooms and we have had a couple of issues with laundry. Overall I would definitely recommend them to others who are looking.

We toured HarborChase of Plainfield and the staff were friendly, but it had a very depressing and dreary atmosphere. It did not seem anywhere near as nice as some others we looked at.

I'm not happy with the fact they seem to be short staffed. They are allowing visitors for residents to see family. I am having to clean my loved one's room, and this is something the staff should be doing. What is the assisted living for this community, I keep asking myself. My loved one doesn't enjoy the food. The people at the front desk are wonderful. The staff communication with the family is horrible! They have an activities schedule for the residents to choose from.