Ciel Senior Living

Small facility but nice. Section of town could be better but not overly worriesome. The director was very attentative. Gave us lots of advice we didn't think of or possibilities we didn't know, i.e. VA benefits for mom if dad was even activated for at least 1 day. Going to try to get that info and documents. Doesn't accept ALTC directly. Future concern. Didn't have chance to very or sample food as wrong time. 1 rate covers everything, least expensive of the day, lots of visitor parking, Direct TV, made to order menu, friendly staff as we toured and introduced (some approached us i.e. outgoing), due to small size = more personable?, parking available for mom's car if need be, scooter acceptable, indoor hallways = out of summer heat, single floor in directed care area, can move to more independent area when gets better, portable call button. [removed] No on site doctor availibility.

Nice facility, but not quite what she is looking for. I attended a Life Celebration a here last weekend. I'll keep them in the back of my mind for a tour if she doesn't like the other places.

Receives 4 stars. I had a great tour there.

Assisted Living apartments on other side: very nice, comfortable, and spacious. Four stars for apartments.

Great Place.

I ended up have to reschedule my tour, but did tour the Hyatt on Saturday, February 12 with Leslie Schatzer. I was very pleased with residence, all of the selections would serve equally well as a place for mom.

nice.

Really liked this place, location was good, pricing was good. The only downside was the lack of open social areas throughout the facility. there were no gathering places for people to just sit and visit or play cards or just people watch.

This is a good community for your loved one. As a family member you do have to be involved and there periodically just to make sure that your loved one is being taken care of properly. I do feel like this community could use more help and assistance to care for the residents. They have activities like chair yoga, word games, coloring and more for the residents to do to stay busy. It would be great if they did additional things and provide activities that would give help the exercise.

Good community, not the right fit.

The community is pretty clean. The staff is usually pretty good. The floor nursing staff is excellent and are very friendly and responsive. Before the Covid-19 pandemic, the people who were in charge of coordinating services like PT or OT, weren't very responsive to our requests, especially since our loved one had some very particular needs. The actual individuals giving the care have been quite good. Sometimes they are slow to communicate with us regarding changes in our loved one's care. Also before the pandemic, they were always featuring resident's art in the common areas of the community. They do seem to have attracted a good variety of different kinds of programming available for the residents. They seem to be a little weak in the memory care services area. They do have a memory care department, although they really were not well equipped to deal with the needs associated with memory care. For those who are more mobile, this would community would be a good fit. But, for those who need a higher level of care, perhaps not.

My sister moved in Five Star this past year and has adjusted well. The place is clean; most staff are helpful; varied activities and transportation to local stores, bank, trips etc. Sometimes the Dining Room Coordinator has been abrupt; or rushing us out before our bills were paid. One time when my sister came in for her birthday with 2 friends, the Coordinator said to her before being seated that she had to leave by 6:15. I was shocked at the impoliteness upon arriving on time for the meal. My biggest complaint is the cafe not being open daily as noted in the resident handbook. Often it is closed 2-3 times a week. My sister enjoys the breakfast and lunch menus. It is unfortunate that management has not resolved this chronic problem. A separate person (not an employee from the dining room) needs to be hired so the residents can take advantage of this service that is supposed to be provided. I trust that management will attend to this. It will make many residents happy including my sister.

Needed alternate shower facilities for Mother after an injury. Facility is beautiful (approx 2 yrs old) but understaffed with some residents having to assist other residents on a regular basis. Mgmt advised. Need to watch billing practices. Chef is very talented. Top notch with high quality food.

After touring several assisted living facilities in the Naperville/Plainfield areas, Harbor Chase of Plainfield felt like the right place for my mother. The apartments were very spacious compared to the competition and the prices were comparable. My mother has been living there a little over 3 weeks and seems happy. The administrative side on the other hand is not well run. The Director of Sales was new and misquoted service level pricing, made multiple pricing mistakes on the paperwork, sent incomplete paperwork to our lawyer for review, and gave misinformation several times on how the medication management options worked. When I came to pick up the keys which were supposed to be at the front desk they weren't available. When I mentioned to the Executive Director that the Director of Sales made several mistakes all she said was that she was new. The Executive Director is relatively new also. She didn't even ask for input. I've worked in sales and marketing for 14 years and consider this unprofessional for senior management. In addition, a nurse tried to give my mother the wrong medication at the dinner table. They also have been giving her magnesium daily that came from the nursing home but didn't show it should be given in their notes. The notes from the NP show that my mother should be weighed weekly and should see the dietician. She was just weighed for the first time since arriving last week and has not seen the dietician. Today my mother complained that they haven't emptied her bathroom garbage can for days. This isn't even all the little oversights that have occurred. I overheard another family member complaining about a medication dispensing error to a nurse.

Overall, our experience with Bella Vista has been mixed. There have been some disappointments, and some things that I feel they have done extremely well. Some of the promises that were made when we moved in have not happened. I also feel that the dining experience could use improvement. They do not provide any kind of menu for the residents and the staff seems to have very low morale. The transportation is also not as constant or extensive as we were led to believe. Aside from these items, I feel that the facility has been updated very nicely, and I thought that the person who toured with us did a superb job. My loved one felt very welcomed here, and they did a great job helping her transition. There are some things that could use improvement, but there are other things that they extremely well here.

I liked this tour but could see they were dealing with a staff and management turnover. It is a private pay community. They don't accept medicaid. It was nice and clean. It just wasn't a right fit for my parents.

I toured Bella Vista while looking at places for my loved one, and I liked it really well. They had a lot going on there by way of activities like painting classes, theatre, outings, and other events. It seems like a lively community, but they were not able to meet my loved one's needs, we did not move there.

I enjoyed touring this community it was nice and clean. The staff was helpful with my questions. But I had one closer to my family that I went with.

This community is great. Especially when i took the tour. They have a lovely restaurant and not a cafeteria. The food is great. The only problem I have is when i moved my loved one in they closed the restaurant for remolding, now my loved ones hate the food. Other than that they offer a lot of activities and the staff is really helpful and caring to my loved ones.

The tour guide was knowledgeable and explained everything. I really liked the community it was nice and clean. As soon as you walked through the gates into the community it was a beautiful site. One thing that i didn't like was the extra fees for everything that they offered. Overall it was a great community with nice staff.