Ciel Senior Living

We had a terrible experience with Bella Vista. It started with constantly increasing prices, what we ended up paying was a thousand dollars higher than the initial figure they gave us. While we were here they did not impress me with the service at all. The sheets they put on our bed had stains on them, and they would not switch them out when I asked. I also thought it was ridiculous that they only had one phone available for all of the residents in the entire community to use. They also never sent anyone to clean the room in the 4 weeks that we were there. I was not impressed with the food, and when I stopped by the kitchen to see if I could get water that was not from a tap the kitchen was not clean or well maintained. I would avoid this place at all costs, I did not enjoy my stay here.

There was no greeting, introduction, or tour of the community upon moving in. We were not welcomed warmly. Communication among the staff leaves a lot to be desired. The residents are not always greeted in the dining room and has sat for half an hour without being acknowledged. The apartment is very nice, but there is no communication, and when we ask for help they are not very accommodating. They had a meet and greet for new tenants, but she felt like she didn't know anyone and she felt out of place and nobody cames to extend invitations and say hey come on down we'd love to meet you and get to know you. They don't seem to check on her, or make any effort to see that she gets integrated into the community. The staff should be more accomodating of new tenants. People we are being referred to bring questions or concerns to the attention of, are not on-site, they are in another location, and aren't there on a regular basis. I am very disappointed.

That place was a traumatic experience for my mom and me. I do not recommend it. She was neglected and charged for care that did not happen. She was not included in any "activities". She did not leave her room for the time she spent there out of fear of other residents, being forgotten, and potential exposure to COVID.

This place accepted my dad two months before he was supposed to move in. They took our large down payment at that time as well. Then 7 days before he was supposed to move from rehab to here, they rejected him. They took our money for months. To this day, they still have the money and we have not received it back. We had to hire a lawyer to fight for our money when my dad never lived there, nor did we ever have keys to a place there. They refused to give us an acceptable reason as to why they could not accept him. The two people we worked with in getting my dad accepted no longer worked there. Therefore, they rejected us. The management turns over quickly here and has no problems NOT accepting the agreements from prior management.

My husband was to be transferred to Harborchase Plainfield. However he passed away before entering the facility. We had not moved any furniture or personal belongings into his apt. Yet. I paid over $8000.00 and only was given 2 in return. I feel this was a bad way to treat seniors. They could be a little more caring. I could see them keeping the community fee, but that's all

UNPROFESSIONAL! - If they treat prospective residents this way, I wonder how they treat “captive” residents who have signed on the dotted line and have no choice? Saturday, Feb3, we arrive five minutes before our 3pm appointment. The receptionist greeted us and then lead us down the hall to a far back corner of the building and wait. At 3:20, an employee came over and stated that someone would we with us soon. The employee stated that even though we had an appointment at 3pm a walk-in came in right before and they were helping the walk-in first and we had to wait. My wife was offended because she worked hard to get the Saturday appointment as the website stated we needed to make an appointment. Until that time there was no other contact and; the employee did not even say how much longer it would take before someone would meet with us - We left without being helped!

This community sucks. They didn't do anything they said they were going to do. We were turned on to them and were willing to pay their prices, we wrote then a check then saw nothing in return. The staff is not trained very well and they do not care about your loved ones. I would not recommend them to anyone.