Ciel Senior Living

I have enjoyed working with the staff. Yolanda is very personable, we like her very much. They are working hard to accommodate the level of care we need. We had a bit of an issue early on where laundry and things weren't getting done. The initial on-boarding wasn't as smooth as one would hope. My loved one hates the food. It looks like they have a lot going on for activities, and they go on an outing once a week. We originally thought that they had shuttle service for appointments, but it's not consistent, and transportation services aren't as convenient if you need to cross county lines.

Very nice place if you just need assisted living. Our problem was that we needed extended care that they said they could deliver but they didn't. Just be aware that you will be doing most of the work

Helpful, friendly, amazing are just some of the words to describe the property. We love it , our friends love it . I would suggest other people should come here as well.

My parents moved into Bella Vista two months ago. The staff is very friendly. The dining room service is slow, I believe they need to hire more staff in dining room. Once renovations are complete, Bella Vista will be right up there with some of the other beautiful independent living facilities. Response time from management team could be improved. All in all Bella Vista is a very nice place. The residents are very friendly.

They have a really great attitude, and they have made my mom feel very welcome. They pay really good attention to her. They could potentially use a little help with some of the care services as some of the providers that they use there are decent but not the best.

I arrived not having viewed the apartment that i had been given...it was not the renovated one i had loved when i had visitedonths before. They quite quickly switched me to a renovated one. The people here were welcoming, the staff arent adverse to giving hugs. The meals are fantastic, really varied with full restaurant menu available if you dont want the special...I love the specials. I'd like another planned bus trip for shopping, but there are a couple of days when the driver can take you to other places. I love my choice

It was very, very nice but out of our price range, and they didn't accept Veteran's benefits or ALTCS.

It is a beautiful place, but it's relatively new, I guess it's only been there a couple of years, and their memory care and all of that was only half full at the time so there wasn't enough there to stimulate my mom, it was real dead there but it was a very clean, gorgeous place.

They were available at the moment the price was reasonable and the place looks great. The only thing back then. I believe they didn't have enough caregivers on the floor. Sometimes we saw one person taking care of at least 12 to 14 patients

They are short staffed ... by design. Only 1 nurse and two RA's for 36-39 residents. Per 12 hour shift. Those same RA's are also responsible for setting up and cleaning after meals. So the residents are getting very little individual attention. So there is a lot of turnover... so not really getting to know the residents and who needs to be fed vs who can feed themselves. They have stepped up activities for those that can walk and participate. The others are mostly left to watch tv all day. The facilities are very nice and pretty. The rooms and bathrooms are large and quite roomy and kept clean. The meals are adequate... though there is always a shortage of forks... even with salads they are served with spoons many times ... not always enough tea so residents are left to drink lemonade or water.

I felt it was a nice facility, it was very clean and most of the of people there were nice. It lacked the one on one care my husband needed, because he has Alzheimer disease so he needed a lot of attention, I didn't feel like the staff there understood his needs. It is a good place for people who don't require a lot of help. My husband needed to be watched and helped with everything. I didn't feel he was happy there at all. My advice is don't put your family members there if they need a lot of assistance with every thing. It us not for people with severe dementia.

Ciel Senior Living of Collierville is a beautiful facility, but they seemed to be understaffed.

I would not recommend--there seems to be serious staffing problems (the executive Director recently left) communication with the facility can be difficult. We picked them because of the quality of the building and apartment construction

When I visited the site the staff was open and easy to reach. When I signed the contract it was more difficult to reach individuals. My family member was hospitalized after a fall. I received a call trying to come to the hospital to complete the process. I found that a little inconsiderate. I was able to get a portion of my money back but I had to make several contacts and be persistent . I have difficulty recommending this site.

It is extremely clean and cheerful. The staff is wonderful. They are having staffing issues since becoming Ceil which affects the care they give especially for basics like showering. Their food is okay but very salty which for my mom with CHF causes her to retain water.

We expected to have PT and OT to be available from the beginning of our loved ones stay but that was not accurate. The facility was very clean, and the nurses, PT and OT for the most part were very kind and helpful. We hear the dinners are cold and that it takes a long time for the meals to come out of the kitchen. There does not seem to be enough help in the dining room and the food was not always tasty. The fees for rent are expensive. They do offer a wide variety of activities. The facility is quite lovely, but I think it is best for a resident who is somewhat independent and care for themselves with minimal assist from staff.

I just wouldn't recommend Ciel of Princeton to anybody with severe dementia. Not for people who need one on one care. Just my opinion.

There are good people who are working there, but room for improvement in keeping the patients clean and keeping the rooms clean and in the quality of food.

I would continue to recommend it. My daughter and I looked at a lot of facilities and this is the only place we agreed on.

The overall cleanliness of the facility is as good as it gets; however, the floor nurses are not very good at cleaning my parents' room and I have had to call them in on a regular basis. For example, one day I came in and the bathroom stunk of urine. In terms of care, they should be ashamed of themselves. I hired personal aides that are with my parents 24/7. The floor nurses see this and don't lift a finger to help. I've also seen the way they treat other residents at mealtimes. They sort of shove a spoonful of food at them and generally have a pretty careless attitude. So what exactly am I paying for? As far as I can tell, a one bedroom apartment with food and activities included. For the money (being in NYC) I guess it's okay. Let me know if you'd like to chat. I realize that all facilities are sort of like this except for the very best like Sunrise around the corner from me, but that's $[removed]/month. I just didn't know how poor the overall care was in the general industry. They are for profit institutions and they understaff to make money. Anyway, that's my feedback.