Ciel Senior Living

We chose HarborChase because it was close to family and they had a good sales pitch, but some things promised did not occur. Mostly with the activities, we were promised non stop activities and they have basically stopped all of those and there were not many to begin with. When extra care was needed, they did step up so we did appreciate that. I would recommend them but also check others out as well.

I was not bowled over. It's a nice place, good facilities, what seem to be good and comprehensive services like housekeeping and laundry, but some of the add-on services like "level 3: service is an extra $750 per month, over the $8000 *expensive) for the memory care studio. The say they use a Montessori=based system, and I don't know what that means or implies. We would also be responsible for buying all the supplies, pads, diapers, etc that Linda would need *(I thought the facility provided these, but apparently not.)

We toured this community for care. We were not happy that the community was clean. The residents did not seem happy. We did not like that the staff do not work with the residents or try and keep them active. We would not be able to recommend this community to other families for the care of a loved one.

This community seemed to have an odor of a nursing home when we visited. This would not work for my parents. The people we met were nice. This community was a little pricer than the community we chose.

It's a good facility and we were pleased until my father fell. No one was there to help him and it could have been life threatening. I have since spoke with the community and things have been resolved.

This community is very clean and newly renovated.The housekeeping staff comes in every other week and stays on top of things. The biggest issue is the residents. It's a very old crowd and no one seems to have the same common interests as I do. It's also depressing to share meals with the assisted living patients. They don't offer many activities but have said they plan on increasing them. They also don't offer an are for social gatherings.

I went to tour the community and i wasn't very impressed with the exercising program they offer. The exercises the residents did were to a television program. I didn't feel this was a good fit for my mother. The community was very big i was looking for something a little smaller. They had meal plans available for the residents. It was a clean place with very nice staff. The guide did a good job explaining everything that they offered.

I toured this community. The person who took us on the tour was very friendly and knowledgeable. This seemed like a clean community. It had some nice amenities to offer. I was not able to try the food at this community.

At HarborChase of Plainfield they are good at taking caring of things after the fact. They are not good at preventing injuries in the first place. I was promised many many things and I am not getting them. The safety factor is my biggest concern. The staff are extremely friendly. They have him in physical and occupational therapy, so he is getting good care. My husbands mind is in good condition and I would like to see more engaging activities for him. We will see what the next few months bring and I will decided on whether or not I will keep him here.

The facility at Bella Vista truly is beautiful! However, the administration needs improvement. The leasing office and management were extremely great in picking up my loved one and showing them the facility. However, there seemed to be no coordination once they got there to get them set up properly and made to feel at home. The administrator was out of touch with what was required, which made it difficult for the family to get done what we needed to do on our end. I was also appalled at their solicitation of donations from the residents to pay their staff a bonus, That is something the company should take care of without compulsory donations being squeezed from the residents.

They really do care about the patients. Unfortinately it has not quite worked out for us. Dad recently got sent out of HarborChase of Plainfield and back to a psych ward because it turns out that they are not adequately equipped and prepped to handle his temper tantrums and things that go along with dementia.

new apartment, food good, not many activities unless you play cards. pool not heated.

The facility offerings seemed dated though they were more than efficient. Our mom would not have appreciated this place for herself. Staff was extremely thoughtful and helpful. Smoking on campus would have been an issue. But all other aspects were teriffic.

My favorite. "reasonable" compared to others. My mom felt overwhelmed there with how big it was and I think it was a bit too "high class" for her. it wasn't comfortable.

1 bedroom too small - 2 bedroom too expensive and neither has enough closet, but otherwise extr nice facility

My daughter-in-law is not a fan of the location though the residence seems fine.

The facility is beautiful but I think it is better suited for someone who can live alone without much care.

Nice-looking facility, but appears to be more pricey.

Not as nice a setting as River Walk at The Hebrew Home for the Aged, and more expensive but, unlike River Walk, it had 2BR units and in general its apartments were materially larger. Riverdale location an important plus.

Lots of ups and downs over the time since opening. Many changes in leadership and RN's? Caregivers on weekends and off shifts need more support. Need more training in memory care on how to deal with roaming residents, going into others rooms. it is a beautiful place and the caregiving staff does their best but in memory care could use more leadership on weekends and evenings to model for and support the staff. Excellent concierge support