Ciel Senior Living

The response time for calls for assistance can be slow depending on time of day and number of employees working at that time. That said, they are open to feedback. It is a small personal facility. The staff to patient ratio is ok, but not great. There are several activities offered each week, but not many are well attended.

I wish they still gave baths verse showers. I would recommend them. The person who gave me the tour of the facility was the biggest factor in the selection of this facility. The pricing structure was also very important.

Nursing team is nice, but speed of service request can be better. Shuttle service and maintenance provide standout customer service. Coordinate with therapy vendors or service have been poor and slow. Dining can be improved and providing a menu for family to see, offering up alternate choices. Seems like everyone gets the served same. Food quality can be better as well. Overall clean and safe space that I feel is the right choice for my dad.

When we were trying to get my dad approved for VA benefits everyone was cooperative, then when the new VA forms came out in 2023 all of a sudden they would not sign the necessary forms. They claim it was the corporate headquarters telling them not to sign. Now everything is going smoothly and everyone is so nice, but while trying to get my Dad approved for VA assistance it was frustrating at best. He is happy there and that says a lot!

Main negative was that she was moved out of her first room temporarily due to a roof leak and was not given the option to move back after the room was given to someone else. Very nice facility was fairly recently updated. Majority of staff has been very nice. Main negative has been a lack of staffing at times. Food is good, but sometimes her order is inaccurate. She is starting to go to some of these! Compared to other facilities in the area, the cost is very reasonable relative to the quality.

It has been a very good experience. They did a super job at Harbor Chase. It is very clean and the staff is friendly.

It was the best place I looked at for my mother's needs and also closest to my home. The experience was good.

Harbor Chase has been a good fit for my mother-in-law. With only 65 residents (and it’s not full) she doesn’t get lost in the shuffle. Her apartment with the outside patio is great. She real likes it. The food is good and the care staff amazingly friendly. These are the important things that make her happy. There’s been some staff turnover with the head nurse and the maintenance person which has caused some hiccups and we are hoping they will both be settled soon. I’ve biggest frustration has been with the financial department. We were given a month free and after four months are still trying to get that reflected in our invoices. This has been very frustrating but if we had to pick an area of frustration this is the least important to my mother-in-law’s happiness. The activities are ok but they do have some very good programs brought to Harbor Chase. The PT staff is very good too. It’s also a little unclear who we are supposed to contact if there’s a problem.

The facility is beautifully furnished and well maintained. The staff was very friendly and knowledgeable, too. We ended up at another facility that was closer to more family members but we would have been very satisfied living here.

Our first experience in this type of setting, independent living. The apartment is spacious and comfortable, quiet. The building is well decorated and comfortable with lots of seating in common areas. Courtyard is enclosed and well-maintained. Dining can be a challenge at times, for staff trying to provide top service as well as Residents with high expectations. Administrative staff are visible daily in the facility, friendly. Best senerio would be keeping your family member who is providing support available and involved for the transition. Rehab services are available on site and the Team is very efficient with their services in their clinic area. There is also a Physician available who makes home visits in the facility weekly , with a background in Geriatrics.

They staff is SO accommodating and kind. The facility is extremely clean. Very happy with our choice to put our Father at Brookdale Lowry They have been fantastic!

What we like the most about the community is the staff. The staff is aways friendly when i come and visit. I am there multiple times each week. Based on the experience we have had so far, I would recommend this community to other families

We chose Five Star Premier Residences of Yonkers because of the price and the location of the facility/ The staff are all extremely friendly and helpful. I would definitely recommend this facility to others looking.

I would recommend to others. it is much better than the last place.

The communication between staff and family members is not very good when it comes to scheduling appointments with doctors ,shuttling residents, or scheduling any kind of service. Appointment times seem to get lost or forgotten in between staff members.

We've been here at Brookdale Westland for a couple months and are enjoying our extended family. The staff is wonderful and the entertainment has been very good. We enjoy the activities and are happy here.

Step by steps the tour of the facility and the professional approach by the sales staff and support group made my Mom and family comfortable. [name removed]and [name removed]took time out to ensure that matters were handled appropriately.

My wife and I were living in another independent senior facility that didn’t provide meals when we decided that it became too much to have to go shopping for food, prepare meals and clean up. Plus we became dissatisfied with our living area where lived next to a busy road/street where we could hear traffic going by almost day and night and could not have a bedroom window during the night. Then the hall way outside of our apartment was a busy thoroughfare for foot traffic and next to a busy foyer which we could hear during the day. After nearly two years of living like that we decided to relocate and found Brookdale Westalnd and good meals, a beautiful back yard with trees and made many new friends.

I would say that the care was lacking, most of the time they were short staffed, when my mom would hit her alarm for help , she'd wait about 45 minutes before someone would assist her. That was very frustrating to my mom and I. I probably would recommend them, only for assisted living residents. The problem was that my moms dementia was getting worse and she was just getting care for assisted living not memory care.

Brookdale Meridian Arvada is a very clean please but the food is quite an issues. It is never served how and it is not very tasty. However, I guess based on the experience I have had I would recommend this community to other families.