Ciel Senior Living

The staff are not good at managing medications accurately. The communication is poor between staff members. They don't/haven't been able to coordinate rides to doctors visits for residents which was told could be done. The meals do not include vegetables. They were just taken over by a new company however the facility is beautiful and has a lot of potential but they just need some major improvements.

Facility is understaffed, rooms are dirty, food is greasy & sub-standard, patient care is inadequate, even tho there are few residents., maybe 1/3 full at best. Needed repairs to apartments are overlooked, still waiting for a broken wheelchair to be replaced (it's been weeks), large staff turnover, including recent termination of the Executive Director. Harbor Chase offers many "amenities" on paper & gives a flashy first impression. It is also one of the most expensive facilities in the area. However, the care of its residents should be its top priority, & that is lacking. The existing staff are friendly & are as helpful as they can be, given that like most organizations today they are severely under-staffed.As a new fancy high-end facility, Harbor Chase may be a victim of the times, but thus far it has been a huge disappointment. My loved one deserves better & needs 24/7 care, & should probably be in Memory Care, but is in Assisted Living, partly due to difficult family dynamics.

I would not recommend this facility to anyone who wants their loved one to be well taken care of. The lack of care and attention to the cleanliness of the residents is appalling. They provide the excuse of not giving residents showers by saying that the resident refused to have a shower, but they won't spend the time to convince the resident that they need the care. I agree with a previous reviewer that there are many times that I have been there when the "caretaker" are busy looking at their phones instead of tending to residents (and the "reason" that they are looking at instructions for other residents doesn't ring true). Obviously, the caretakers have been told that a resident says "no" to a care task, that the caretaker doesn't need to do that. A resident with Alzheimers will not know what they need, so it should be up to the caretaker to talk them into taking a shower, putting on clean clothes, etc. I am looking into other options to move my loved one to another facility.

Unfortunately the formerly great Bella Visita has gone downhill under new (Beztak) management. Meals are mediocre at best and not available 7 to 7 as advertised. Anytime they switch to box lunches, the box lunches are absolutely horrible. If residents want fresh fruit they have to purchase it on their own. Long waits for service in the dining room. Not enough drivers or transportation for medical appointments. Most of the staff is very extremely friendly and helpful. Apartments are nice sized & clean. Some of the design changes in the remodeling are not elderly friendly. No one in the chain of management seems know the basics about elderly needs. Complaints to management are ignored, even when family members call on behalf of a loved one.

The caregivers were no good at this community. My mom was bullied by a couple of them. The dining room was closed when they moved in and the date it was to reopen kept changing. Mom moved into independent living and they said they would accommodate her, however there were times when they did not have care available. They were to put grab bars in her room and this was never completed. I would not recommend this community.

I am going to keep it short and simple well at least try. Huge facility! but behind closed doors a completely different story. Our family was so tired of hearing we are short staff every time I was called due to an incident report being made. It was days my parent called me and said no one came to check on them feed them for breakfast or lunch or dinner just keep giving us medication I immediately reach out to Ceil at Plainfield they apologized even though it happened again and again. All I got was apologies form Ceil at Plainfield, I'm sorry that your parents, didn't eat, get medications, get showers, room or sheets wasn't clean for weeks at a time, I'm sorry for Ceil staff responding to the alert button hour and a half later on a consistent base, I'm sorry for Ceil staff asking for something to drink and taking food and drinks. How many sorry are we going to get until u try to solve some of the problems. my parents are ready to relocate its a very bad look with Ceil at plainfield

The worst facility I have ever dealt with! I wrote a review on Google and they deleted it.. so that just shows you how much stuff they put under the rug! Don't take your loved ones here! The management doesn't decipline there employees and let them do whatever they want.. Anytime you have a concern they have a excuse and try to shut you up from advocating for patients.

My mother was a resident for 6 years. Was terrific until new management took over a year ago and the place fell apart. Good quality dropped, ratio of care givers to resident dropped, they did away with transition plans between shifts and gave everyone iPads to try and figure out the care, medical changes and behavioral issues. Staff lies about care, management is over bearing to them, so very high turnover. The days of personal relationships with residents went out the door. They are transitioning from memory care to assisted living. That way they maximize their revenue per resident while reducing care, staff and cost. My mother was totally neglected along with others. When I contacted the state their response was to evict her. Really a heartless bunch of people. Advocate for your loved ones because institutional care is abysmal. Absolutely would NOT recommend.

They literally care nothing for their residents or their families, only dollar signs. They are extremely unorganized, irrational and uncaring. The staff is nice but the management is HORRIBLE. Don't let your loved one get trapped here! It will seem okay at first, but then they will drop the ball on care and hike up the fees.

very unprofessional approach by individual in marketing department.Told me not to come see my relative once a week.I was inquring about the laundry which had accumilated in my relative room.I was approched with sarcasim thats not my deparment.YOU were nice when aquiring the business to get her to reside there.the room smelled terrible.found out her was day was on Monday and Thursday yesterday was Friday.The RA in the hall way heard conversation and came in and said she would do the laundry.i did speak with somone in healh wellness.The director was not in on Fridayi left my information on his voice mail.Marketing department individual your behavior is unacceptable.May God make some changes.I will continue to come more often you dont have control over me coming

When it comes to the cleanliness, common areas kept clean. Individual rooms were not well maintained; frequently had to ask for changing of bed linens and laundry service. Bathrooms not cleaned weekly as advertised. For the meals and dining services - that is completely disregarded for dietary restrictions which caused issues for our loved ones health. They were often served cold food. The management could not/did not resolve issues/complaints.

If you love your parent and they need assisted living, do not choose this place. My mother-in-law (MIL) moved there while but was still Springhouse Village, about 2 years ago. It was great until it became Langford of Collierville several months later; it has been downhill ever since. Price keeps going up but it keeps getting worse. My MIL has had little to no phone service since mid 2022 & no phone service at all since December. She did have mild dementia before all of this, but since she has not been able to talk to anyone via the phone for months, her dementia has deteriorated at an alarming rate. My husband has not moved her some place because he is worried that moving it will make her dementia so bad that she will need to go into memory care & he hates to have to do that to her. He was told there would definitely be phone service by end of March but found out today that it will not happen by then. He is now considering moving her some place else & hoping she will be okay.

My wife and I AGREED with their staff to go there. She made her plans to travel to Europe to see her ill mother. After all was settled, the facility changed its mind and refused us. Be careful - when dealing with them.

I would suggest you continue looking elsewhere for a community. The aides were great; however, the nursing care was horrible for my loved one. We choose to leave because of this. The follow up and medication management was not being followed up correctly. In fact there were times that my loved one received medication that wasn't theirs to giving medication that my loved one didn't even ask for. Some of the medication was missed completely that my loved one should have received. There were three meals a day served to the residents, and their were choices to choose from. My loved one found some of the meat was hard to cut with a knife. The flavor of the food wasn't the best either. This happened on several occasions for the residents.

The staff are exceptionally rude and use intimidation to get their way. You are not allowed to ask questions of any of the staff or you will be threatened with banishment from the property. While where are some good individual staff members, if you visit off hours you will see most of them on their phones and really annoyed at being bothered by you or the residents. It's all window dressing and no substance. If you care about your loved one, do not let them go here.

STAY AWAY, CAN'T KEEP STAFF, TURNOVER, HORRIBLE FOOD, NO MANAGEMENT ON-SITE, DANGEROUS SITUATION. SHEETS NO CHANGED, ROOMS NOT CLEANED. THE BUILDING IS BEAUTIFUL BUT NO ONE IS MOVING IN.

We placed my mom here because it seemed so wonderful at first. There were a couple of her caregivers that were amazing but the rest of the staff could care less. The emergency pulls in there room, we were told could be pulled and someone would be right there well we had to pull it twice because my mom fell. Nobody came I had to go out to the station where the staff was hanging out and tell them we needed help. The activities director at the time basically did nothing with them. My mom fell in her room several times and she laid on the floor for who knows how long because I found her there. What about the so called sensors in their room that can detect a fall well I don’t really even know if they work or are even real because they did not detect my moms falls. The nurses there were horrible too. My mom passed away within in a few months of being there. I could not care for her at home otherwise I would have taken her out. It’s a beautiful facility but looks are deceiving.

I had my dad here & at first they were fine. The management changed & all of a sudden staff changed as well. 2021 my dad was still there. Dad would not eat. They started giving him Ensure 3X a day. Then I was told he was pushing, shoving people & hitting the caretakers. The Ensure has high fructose corn syrup which impacted his gout causing joint pain & swelling. They then put him on anti-depressants, so many of them that he was dizzy & fell all the time. The only time I could see and hug him was in the ER. He could no longer walk, talk & had pneumonia as he could no longer swallow properly. Fieldstone would only check on him every 2 hours, so he could have choked & they would not know. I moved him in April and had him put in the hospital to get over the pneumonia. As I moved him he was nodded off over his plate & food was dripping down his face and clothes. He is at another facility where he is treated respect & care. He smiles at everyone including me when I visit him often.

I would not recommend this community to others. I felt very mislead, this community said that they could put her in assisted living and then over to memory care and our loved one would thrive here. That did not happen, They did not take care of our loved ones the way that they said they would. When we would communicate with the staff they would not know what was going with our loved ones.

there were a lot of people who left this facility and I should have moved her out quicker. There is an issue with keeping staff and a high turnover. I felt like my mom was not taken care of correctly, and communication was not good at all. I would not recommend this facility.