Ciel Senior Living

We chose HarborChase because it was close to family and they had a good sales pitch, but some things promised did not occur. Mostly with the activities, we were promised non stop activities and they have basically stopped all of those and there were not many to begin with. When extra care was needed, they did step up so we did appreciate that. I would recommend them but also check others out as well.

We toured this community for care. We were not happy that the community was clean. The residents did not seem happy. We did not like that the staff do not work with the residents or try and keep them active. We would not be able to recommend this community to other families for the care of a loved one.

This community seemed to have an odor of a nursing home when we visited. This would not work for my parents. The people we met were nice. This community was a little pricer than the community we chose.

It's a good facility and we were pleased until my father fell. No one was there to help him and it could have been life threatening. I have since spoke with the community and things have been resolved.

This community is very clean and newly renovated.The housekeeping staff comes in every other week and stays on top of things. The biggest issue is the residents. It's a very old crowd and no one seems to have the same common interests as I do. It's also depressing to share meals with the assisted living patients. They don't offer many activities but have said they plan on increasing them. They also don't offer an are for social gatherings.

I went to tour the community and i wasn't very impressed with the exercising program they offer. The exercises the residents did were to a television program. I didn't feel this was a good fit for my mother. The community was very big i was looking for something a little smaller. They had meal plans available for the residents. It was a clean place with very nice staff. The guide did a good job explaining everything that they offered.

At HarborChase of Plainfield they are good at taking caring of things after the fact. They are not good at preventing injuries in the first place. I was promised many many things and I am not getting them. The safety factor is my biggest concern. The staff are extremely friendly. They have him in physical and occupational therapy, so he is getting good care. My husbands mind is in good condition and I would like to see more engaging activities for him. We will see what the next few months bring and I will decided on whether or not I will keep him here.

The facility at Bella Vista truly is beautiful! However, the administration needs improvement. The leasing office and management were extremely great in picking up my loved one and showing them the facility. However, there seemed to be no coordination once they got there to get them set up properly and made to feel at home. The administrator was out of touch with what was required, which made it difficult for the family to get done what we needed to do on our end. I was also appalled at their solicitation of donations from the residents to pay their staff a bonus, That is something the company should take care of without compulsory donations being squeezed from the residents.

They really do care about the patients. Unfortinately it has not quite worked out for us. Dad recently got sent out of HarborChase of Plainfield and back to a psych ward because it turns out that they are not adequately equipped and prepped to handle his temper tantrums and things that go along with dementia.

new apartment, food good, not many activities unless you play cards. pool not heated.

The facility offerings seemed dated though they were more than efficient. Our mom would not have appreciated this place for herself. Staff was extremely thoughtful and helpful. Smoking on campus would have been an issue. But all other aspects were teriffic.

My favorite. "reasonable" compared to others. My mom felt overwhelmed there with how big it was and I think it was a bit too "high class" for her. it wasn't comfortable.

1 bedroom too small - 2 bedroom too expensive and neither has enough closet, but otherwise extr nice facility

The facility is beautiful but I think it is better suited for someone who can live alone without much care.

Nice-looking facility, but appears to be more pricey.

We searched for an Assisted Living over a 3 month period and thought The Park of Plainfield would be a good fit for a good value. One thing we have learned; get everything in writing. We were promised 2 move in promotions and then all that changed when they both weren't listed on our final worksheet. We were also told our rent would be at this price for a year. Now, we hear its going up $200 and we have only been here a few months! Read everything and make sure it's in writing! Also, our monthly bill has not been correct one month since moving in! Again, more work in checking and calling and trying to talk to someone to correct problems and undo late fees. The Activities Staff are very nice and try to include all. The food and wait staff are all very helpful and go out of their way to assist folks. The Park is an OK place just don't have anything go wrong and get everything they tell you in writing.

Staff is mostly friendly and facility is nice. When I was told " smooth transition to Medicaid" that turned out to be false. I would only recommend if you are in good health and a private payer.

It was a lovely community until director change. It was excellent until the changes. They can improve by, going back to the attentive care they had before. Not returning phone calls when there's concerns is a solid no for me to recommend them again.

The community had a smell of disinfectant cleaner, and we didn't like this.

This place was recommended by PFM and it's been difficult since day 1. The move in-never even cleaned the apartment,lots of promises never kept. Pressured to commit. Lost our Moms bed & gave it to another patient (placed it in a storage somewhere and could not find it). The food was good but they have lost the entire staff since March. New director is MIA all the time. She started Oct, been on three vacations so far. Was not present during severe cold when residents lost heat. Provided old space heaters that had no safety trigger. No food service and no heat for three days. Entire staff we knew has quit. Agency nurses run the place and while head of nursing is nice, she is overwhelmed. Food selection is nil. Mother has COVID, they did not deliver breakfast until 11 am after we bothered them several times and it was cold. Cost is high for poor care, no heat and limited food choices. We have tried to work with them but they cannot deliver. Front staff nice but overwhelmed.