Ciel Senior Living

Our first impression of HarborChase was amazing, it is brand new. It is like walking into a swanky hotel in New York, just beautiful. With it being newer they are still working through some kinks but there is a lot of potential. The dining experience is great, the residents get to eat off a menu and there are happy hours everyday. Even with turnovers the staff are doing their best to accommodating each residents as an individuals. The staff members are very nice, the community is very clean and they really try to build a community atmosphere. Overall we are pleased and we would definitely recommend to other families to come check out HarborChase.

I would recommend the community to others for their loved ones. They are good at getting things set up for your loved one. The community is willing to assist your loved ones getting settled into the community as well. The food is good for the residents.

My loved one is very comfortable here. Everyone is super friendly, and helpful. The safety is wonderful. Some of the activities that are available are library, outside performers, book club, cards and games, fitness classes, movies, happy hour, and more for the residents to choose from in the independent living area. The bonus is that if there are additions such as medication distribution there is a fee, but can would be a cost in the independent living area. There is a laundry room available to do laundry. There is dry cleaners available. There is a taxi service that is added onto the monthly bill, if used.

Our family has had no complaints at all regarding how clean the community is and the staff have been very friendly. We are just now starting to be able to visit more then once a week. On some days around mid afternoon they will bring desserts around for the residents, and one day we visited they brought him a root beef float which was great. Once the residents and staff were fully vaccinated, the residents were able to gather in the front lobby and mingle with each other. It is a little on the pricey side, but considering everything they have to do we cannot complain. There is a base level of case and the a point service, so extra level of care is based on the point services.

HarborChase community has been great, they are very accommodating to our loved one, and have been very helpful in regards to our loved ones health. We have noticed from a far that there really isn't on person to get a hold of for answers, you kind of have to go through multiple people. However, they are still very kind when we speak with them and the community is bright and cheerful.

I toured Bella VIsta and it was a very nice facility, one thing I really liked was that they have shuttered windows in the apartments. I also think that you are also able to transition to assisted living but stay in the same apartment. I did not choose the facility because it was too expensive.

We chose HarborChase of Long Grove because of the fact that they had no covid incidences and also he needed 2 person assist which is hard to find in the area. The room sizes here were good. The food was really good, they were chef prepared meals. They provided a lot of activities for residents to participate in. I would recommend them to others looking.

We have been very pleased with our experience so far with Five Star Premier Residences. My dad said the staff members are nice and the food is great. It is a lot nicer than his previous facility, it is more home-like rather than institutional. I would definitely recommend them to others who are looking, he is happy here.

Overall I think that Bella Vista was a good facility and the staff members were very nice and easy to work with. We did have some issues, but they seemed to want to help and get things resolved quickly. I would recommend to others who are looking.

Fieldstone was a great place for my mother until COVID. The physcial layout was great but the staff were really the key and they cared for and were very good with her.

This community has very friendly staff. They have tried hard to keep activities going. The facility is very nice, and the room sizes comparable to other facilities. The food was good in the beginning but is not as good now. I would definitely recommend this community to others.

Looking forward to the returns of the routine we had at the end of last year. I like the activities. Pleased with the meals even if I don't always pronounce it. Appreciate having the PT staff on site, as needed by a lot of people. They go a long way to make us safe from the virus, maybe farther than necessary but good. Staff is very friendly and accommodating! I would like more information about the company. We have different sight and organizational structures. Nice place for a couple because they would be busy and perfect when separation will occur later on! Enjoying the music of all provided by a 92 year old, there is still time for all of us.

Care: very good Food: very good Activities: good

The people are food are great, I wish they would lift the quarantine so we could do activities. It's been 6 months since it was installed, otherwise it's been a great place.

Due to COVID there hasn't been to many activities, but beforehand they had beading classes where you can make jewelry, as well as painting and craft classes. My mother really enjoyed those two activities. Having been to a handful of communities this was the first one that felt like a luxury apartment first, before any sort of assisted living or staffed building. The initial impression was more of a normal living situation, everything felt very clean, modern, and recently renovated. My mother had a very unique medical situation and this community was the first and only place to really listen and give creative way to care for her and handle her needs. We felt the other places were not going to be well equipped for her, but this place really took the time to meet her and understand her needs and take a chance on incorporating her into the community.

When I was looking for a community for my mom, I visited several places in the area, and Five Star had the nicest environment, was the most updated, and felt like the closest approximation to a luxury apartment building. Also, Five Star was willing to assessment my mom, work with us, and accommodate her unique set of the needs. The nursing and administrative staff have been very friendly in accommodating our requests as well. They have nice amenities available for the residents including a gym, beautiful library, and a business center with computers and printers to use. The food is adequate, They offer a restaurant style dining experience with menus and a hostess. The dining staff are aware of each residents likes and dislikes. I am happy to have my mom in a safe and stable environment.

I liked the whole place--the apts. were very nice, the food was excellent and they even have a gym with the equipment I like. I am considering living here.

My Dad was one of the first residents of Fieldstone. He had lived at Charbonneau, now Solstice, for several years but had fallen and had to have a hip revision. We felt he would need help in the future and Fieldstone has assisted living as an option. He needed very little help until the last few months of his life. I won’t say it went smoothly all the time. My Dad was 92 and had been very independent so didn’t enjoy all the care! Or as he would say, they are always in my room! However, I will say that we were pleased with the caregivers. We made sure to be in close contact with them when my Dad began his decline. I would recommend Fieldstone, but like any place your parents may go to, you must be their advocate and have lines of communication open at all times. It is a large place which might not work for everyone.

We were told a lot of things about extras and services while we were touring and deciding to select and once moved in most was not true and struggled to get our calls answered. The apartment/rooms are spacious. There have been several issues with the medication program paid for each month to the point we have had to take back over the filling of prescriptions. The food is good but several times what is provided on menu is not actually what is being served that day. Actual selections and foods are ordered by corporate and not real change for options suggested by residents. There are really any outside activities planned except maybe once a month.

Caring staff was noticed, engaged residents, pride, I did notice an odor of urine in one section. Loved the time I spent with the coordinator. But not my choice, due to location and higher monthly price. Facility was nicely laid out, and impressed with reminiscent pieces found in the hallways, be it photography, a doll crib, old time photos, sitting areas, It is much further away from me, that was the drawback.