Ciel Senior Living

Overall I think they do a good job at Bella Vista. The facility itself is well kept and clean, and the staff are all very friendly and helpful. The only minor issue I've run into is that communication with the administrative staff can be a little slow. They'll get back to you eventually, but sometimes it can take quite a while.

Good Place

Nice but apartments are small and its a little far from family. Great amenities and price. The updates will be nice when done.

The people at Bella Vista did a really good job introducing us to the facility and helping us understand what the experience would be like for my mom. The facility itself is really nice, and very comfortable. You can tell the residents are very happy. The move-in process was a little bumpy and not as smooth as I would have liked, and there could have been better communication there. The biggest thing I can think of where they could improve would be the service in the dining area. Mom has complained about that several times, and I agree that it could certainly stand improvement. Overall though we are very happy with our decision to move mom into Bella Vista.

I don't think they communicate between the staff very efficiently, if at all. It's clean, but I think some of the care can suffer due to communication. The response time hasn't been great, but they are working on it. When it comes to the food, the generation that is there is a meat and potatoes generation, and the chef isn't a meat and potatoes kind of person. They have plenty of entertainment. I liked that they offered 24 hour nursing, and when I first walked in the building every staff member looked me in the eye, and made an effort to speak with us, as well as the way they treated the resident while I was there. There was a level of respect that others didn't always have.

My mom has lived in the community for several years. She does not require much assistance. I chose this place for several reasons.....location, peace of mind , and so my mom has a social surrounding. I am there often and the staff is very friendly. Everyone seems to have different experiences depending on the needs of their parent/s. I have brought up any issues I have encountered and they have responded to them in a professional manner. One concern I have is that there are not as many outings since the community has grown. It is difficult for the staff to plan these types of outings as the needs of the patients are varied. (physically and mentally). I don't have any other facility to compare.

Nice facility, friendly people. Looks comfortable for our parents.

This is a clean, quiet place, but did not have that extra 'home' feel to it although I did tour during a quiet time. The cost was about average to slightly higher than other options we considered.

There are a few of the staff that are a little better than others. I think the food is great mom would have something else to say, but I would give it a four. They have plenty of activities going on. We chose this for the value aspect, ultimately.

We toured this community when we were looking into care options for a loved one. It's a nice looking place, very clean and well kept, and the staff all seemed very friendly and professional. The price was on the higher end compared to others that we saw, however.

There are a lot of activities to do. They’re still under construction and I don’t know when it will be over. You have to be prepared for construction. The laundry service is good – they just put in new washer which has helped a lot.

Everyone has to make their own family decision. You have to go and look. There is enough parking. There haven’t been any complaints about the laundry service. We mostly chosen because of the location.

My loved one liked the food and then they changed the chef, so now I don’t know anymore. There is an outside area for her to enjoy nature in. She hasn’t really complained about anything. She seems happy there.

Everything seems to be going well so far. They were more affordable that some of the other places we saw. The only issue is with the food, I'm not sure what's going on, it takes a really long time to get served. They are working on it though. The people were really working with us to get in. They are very clean and friendly. They are quick to respond to any concerns that come up. They do a pretty good job of having activities available.

We really liked this one, but it was quite a bit more expensive than the place we chose. It was clean and nice, but the floor plans weren't as open as where we chose.

the Park in Plainfield has become home to my father in law. He feels comfortable in his new surroundings and has made new friends. He enjoys meal times and "mingle" activities. He's also taken part in holiday events. The caretakers are friendly and have taken the time to get to know him on a personal level. His apartment is kept clean and his personal needs are met.

They are pretty good with taking care of him for the most part but, I think they are a little slow in responding to a call button, and I think they are understaffed. They are clean and friendly. He has transport service, and when they bring him back to his apartment they help him get situated, but sometimes they don't put the wheelchair or walker nearby, and he is trapped in his chair, that is a concern. I have spoken with the activity director and there just aren't any activities. They watch dvd's and watch exercises on the dvd. Even when the weather is more decent they don't do outings. We really liked the price and location. He can age in place and if he needs extra care you can have extra care, but they have their own preferred pharmacy and hospice.

Surprised myself by liking this place. Not 100% sold on the location... Will probably bring Dad for a visit here. 1 bedroom is awfully small... 2 bedroom is better size wise. Need to check $$$

Visited today. $2069 for 1 bedroom, 600sq. ft. Units are being redone with new kitchen appliances and all new carpet. Unlimited dining from 7-7 anytime anything off the menu. Twice a month housekeeping. Laundry extra. Salon in facility. Pool, theatre. Crafts. Nice, clean.

Took tour on 5/7/13. Beautiful facility with some interesting floor plans and pricing 'specials'. They could assist with colostomy - fees will be provided upon request since mom may have reversal.