Ciel Senior Living

I toured Harbor Chase in Shorewood when looking for an assisted living center for my mom. the director and admissions staff were professional and welcoming. They handled the move-in very well. The facility is new, uplifting and very organized. Rose, the RN, is very welcoming and coordinates medical needs well. The community is still growing, yet activities, meals, and staff are well-trained and always friendly. The apartments are beautiful and the Shorewood location makes access to activities and doctors great.

My relationship with Harbor Chase of Plainfield began in November 2015 when a family friend became a resident in the Memory Care facility. Since then I have been a regular visitor 3 to 4 days a week, which has given me a fairly objective mosaic of the Harbor Chase experience from an outsider’s perspective. Having visited a few short and long-term senior facilities in recent years, none compare to harbor Chase in terms of the atmosphere cultivated for the residents. The physical community reflects a welcoming and aesthetically pleasing setting throughout, from the entry-way and corridors to the resident rooms. Music welcomes you to the center and continues in the dining room during meals. Meals are plentiful, with a variety of (healthy) options offered to residents. Special requests due to dietary restrictions (habits) are always honored. Aside from the ambiance and amenities, I am most impressed with the bedside manner of the staff. From the directors to the medical staff to the caregivers to the custodians, all show genuine affection towards the residents. Caring for those who can no longer care for themselves can be an arduous task. Yet, the doting manner of the staff is what you normally only see with a family member. Equally impressive is the manner in which the staff has extended themselves to me as a visitor. Each visit I am cordially greeted by everyone I encounter from check in to check out. With my visits frequently taking place during lunchtime, I am always offered a beverage or something to eat. In short, I am comforted to know that my dear friend is in a wonderful place surrounded by staff that genuinely care about him and treat him like family. Consistent with its logo, Harbor Chase embodies respect for individual’s self-worth and responsible stewardship on every level.

The first thing that strikes you when you walk into the building is the cozy atmosphere and feel of the place. It is very nice and clean. The staff is professional and friendly and there are a broad range of activities for the residents here to choose from.

Everyone is so friendly and truly caring. My mom wasn't really thrilled about going there but now...she LOVES it there!

I did go to Comforts of Home in Hudson for a tour and I was very impressed with it. I liked the layout, the apartments are very nice. My Aunt does live there already, and the Lobby is nice. I didn't get a chance to eat in their dining room, but would really like to. Staff is great and the location was in a wooded area and it just seemed inviting.

MY siblings and I have been looking for several weeks at different places. Last week we visited Bella Visited Bella Vista and absolutely fell in LOVE! They were nice and friendly and we felt at home . The staff and residents were all very friendly. Their apartments are out of this world! My mother is excited that she is moving into an apartment that has been totally renovated. We first thought that Bella Vista was a little bit too far away from us but believe me I am so glad that we went. It's worth the extra couple of miles to drive and my MOTHER is worth it! The food is incredible. Thank you Bella Vista!

We have lived here for about 6 weeks. Everything you have read in the POSITIVE reviews are true. This place is amazing and we could not be happier. Of course, the food is amazing and the wait staff are friendly and caring and very hard working. The dining room is a great place to meet people. We have met many nice people and some of them have become close friends. If the waiting time is sometimes long, it provides more time to talk to the people at your table and get to know them better. We have a one bedroom, and although quite small, it is adequate and I am still able to cook when I feel like it. For me, personally, the best part, in the apartment, is the balcony. I have always wanted a "porch" and this fits the bill. Wonderful place to relax, view the rose garden, and read or sew. And there is a huge, beautiful willow tree right there. I have never been more content in any other living experience than I am here.

We have been at Bella Vista for 7 weeks and are very pleased. I believe that the best thing that we enjoy is the good food and the flexibility of the dining room. We are also pleased with the transportation that meets all our shopping, medical needs. The management listen and is sensitive to our desires. We are glad we are here!

Mother has felt at home since the first day. The staff is very friendly and responsive to any requests. She feels safe in her apartment and loves the residents. They are currently remodeling and that's why I didn't rate "great" on cleanliness. I know it will improve in the next months.

The resident was my 87 year old mother. The environment was quite comfortable and she was drawn to it by the limited cooking capabilities, activities, friendliness, and overall property appeal. She was pleased with the activities and staff. Complaints were limited to the need to make the swimming pool more accessable and sporadic comments regarding food service wait times and selections. Very good experience and would recommend this facility.

Everything is working out fine for mom and dad. Everyone here is very nice and their care has been wonderful. I am very happy that A Place for Mom was able to help us.

The food is excellent. It's been good, it's been a completely different experience than we had before at a different community.

They could do a little better on cleaning of the residents rooms. But every time I have mentioned it , they got immediately on it. Overall they are wonderful. Very friendly and listen to me every time. Very excellent attention to my mom. They really treat her well.

Food is being revamped (thank goodness) Activities staff are great Dining servers are in training and have challenges sometimes

The staff is always willing to help, willing to find solutions, and makes you feel welcome. The rooms are very nice and clean. Lots of different activities.

Spotlessly clean. Very friendly staff. The administration makes itself readily available for questions and concerns.

Friendly staff, good quality food, caring staff. Ability to communicate with staff would benefit from improvement ie being able to communicate with direct care staff. Staff turnover frustrating at times. Charging [removed] dollars for food delivery x 3 a day is very expensive - and tray removal very slow. Mom is happy and feels safe here which is the family's largest goal

Nice and clean, nice food menu, and good activities. I think the administrative staff could improve by reaching out to family (phone calls) on any changes of family member changes of health or needs.

Ciel was wonderful overall. There were some concerns around staffing or lack of in the memory care unit; however, an overall great experience I believe.

They provide transportation within 10 miles of the facility on designated days. Plenty of activities. A very nice facility overall.