Ciel Senior Living

the residents obviously love this place. They were so interactive and friendly. The community is beautiful and backs up to great walking trails

BMW is a beautiful community with many indoor/outdoor spaces and activities for residents with all interests. Staff is attentive, available and focused on the residents

Excellent facility, superb staff, beautiful rooms, small size, fascinating fellow residents, wonderful meals, interesting programs, altogether excellent!

The community was so warm & welcoming. I enjoyed all communications with staff and can see why being a part of this community is so appealing

My needs are met at Brookdale Meridian. I enjoy the activities and socializing. Playing cards and movies are my favorite, we even have popcorn. The housekeeping services are wonderful! I love living at Brookdale Meridian.

Friendliness. Support. Expertise. Comfort. Stimulation. Community. Opportunities. Peace and quiet. Excursions. Privacy. Freedom. Flexibility. I could go on and on. I was anxious when my folks moved in; I’d seen how unimpressive facilities can be even when there’s nothing actually wrong. But now I take the advantages of Brookdale Meridian Boulder for granted. The director understands what she's doing to a depth I can't even imagine. She's a great team builder too, so the whole staff is that way. She actively encourages input from the residents about food, events, services, anything. She's kept the community healthy through the worst of the pandemic. With no compromise on safety, the community stays comfortable and interesting. It’s true that hiring is really hard lately; they’re completely up front about it, and they work hard to minimize the impact on residents. I'm not currently looking for myself, but if and when I am, I don't see how one could improve on Brookdale Meridian Boulder.

Overall I thought it was good. The staff I met were very welcoming and very professional. It's a Brookdale location, so as a part of that bigger corporation, they know what they're doing. They did a really good job with the tour.

The staff are very welcoming, and they treat the residents well. The times that I've had to talk with the nursing staff, it has been good. They listen to you and take your questions and advice.

This community is wonderful with my mom. The communication with the staff is nothing but great. They do offer activities like bingo, but my residents would like more and different game nights. Meals are served 3 meals a day with snacks in between, the food is so good and my mom loves it.

When we first talk to our first contact at Brookdale Meridian they were very accommodating and actually really listened to everything we had to say - they have stood by everything they have said to us. The community is very very clean and always smells really god when you first walk in. It really is a lovely place, well decorated and even decorated some for Halloween. They have a lot of different activities and it truly is a nice feeling place. Our loved one for the most part is happy with the meals and dining - there are a few times where it could be a hit or miss. We would recommend Brookdale Meridian Westland to other families.

Our family had an in person tour and this was our first choice, the staff were very very nice and they really did try their best to work with us. They showed us a few different rooms that our loved one could potentially move into.

It's expensive, but my mom loves it here! What sticks out to me is the positive energy and daily offering/availability of activities. They provide housekeeping. I would recommend them to friends and family.

What a beautiful community tucked away near residential neighborhood in Lakewood. The community was first remodeled with happy residents walking about the safe campus. It was a delight to visit!

Everything is wonderful and everyone has been very friendly. My loved one is very happy here. I would highly recommend the community to others for their loved ones. The staff have been very responsive to our questions or concerns, if the family has any. There are three meals a day served and there are choices for the residents to choose from.

Very pleasant and lively community! I was greeted by several residents outside enjoying the fine weather. I met a few residents and observed positive, heart-felt interactions with the staff. People seemed very happy to live here!

The activities are great and keep her in contact with people. She is very happy here.

Beautiful facility. My tour guides were very friendly and informative.

Friendly, clean, updated. Every resident seemed happy and staff knew all residents on first name basis. Very impressive!

I really like that l can call them and they are always there. Anytime you need something just call and they get to the point right away. The staff are also helpful and friendly. [name removed] up front is my go to person, she is just awesome and I love her. I would absolutely recommend this facility to others looking. As soon as we walked in my dad fell in love with the facility and we did not look anywhere else. Not only are the staff great, but the residents are super friendly and welcoming as well. That was one of the things my dad loved, he found a friend right when we walked in the door.

Their main meal is lunch, which is fine. For dinner, the choices are sandwiches, burgers hot dogs, and soups. Sandwiches are not appropriate when you need a low salt diet. Cheese and processed meat for burgers and hotdogs doesn't work for me. They used to have two entrée choices for lunch, but now they have one. I understand everyone has to make cuts and that you can always have a burger or hotdog, but that's not a choice for a low-salt diet. It was a tough change for my loved one. He tries to watch his salt and he's not a picky eater, but he has to be careful of what he eats because of his health. If they make something with creamed soup, that's worse than the processed meats in terms of salt. They used to have a chef salad, but now they only have veggie salad that comes with a slice of cucumber, tomato, and a sprinkle of cheese. I'm not happy with the dietary choices and the food cuts. The activities director is leaving and no one else is hired, so I'm unsure of what they're going to do. The effort, availability and what they offer is good, but participation is poor - which I can't blame on the staff because the residents here live a sedentary life. My loved one's brain is at 110% and no one who wants to play cards or games with him. His vapid plays checkers and other games with him, so he does get some activities in addition to me taking him out twice a week. They do offer an exercise program, which seems to have decent participation. It takes place between breakfast and lunch and it's not always run by the activities director, it's sometimes run by the house secretary. It's nice that they have a light weight exercise class that is appropriate for seniors. It's nice that they have that available and that it also has good participation. They have a church service once a week as well, and my loved one likes that. I'll reserve the rest of my opinions for their next activities director and what they will bring. My loved one needs assistance with minor care services, like putting on his socks. Sometimes he waits a while to receive assistance with that because of short staffing. Everyone is short staffed, but the staff we work with are very caring, and very professional. I love the staff and so does my loved one. They do care and they mean well. They try hard with the number of staff they do have available and overall they do well. In regards to billing: I know that they've just switched to electric billing, and they tell me the bill will be taken out of his checking account between the 1st and 5th of the month. He moved in several months ago and that's happened maybe one time. Oftentimes, it's two bills in a row and the second bill hasn't been taken out. When it is taken out, it happens way after the 1st of the month, like a couple weeks in. If they would take it out between the 1st and the 5th, it would be a lot easier for his spending. She will not allow me to speak with billing department, she says she has to speak with them. Although it's electronic, there has to be a better way because it's not working the way she's doing it. Right now he's on his second bill, and it still hasn't been taken out yet. I'm unsure of why something that is an electronic setup, is not being taken out on time; it's frustrating. I should not have to write out a bill every month, which is why we setup the electronic payment. The billing is very disappointing in that regard.