Ciel Senior Living

My loved one was previously a resident at Ciel Senior Living of Tri-Cities Memory Care, but we took him out and he is much happier being at home. This facility just kept getting more expensive and I couldn't see that they did that much more for him.

Only complaint is quality of food. Kind staff, clean facilities.

The staff are very friendly and helpful. [name removed] at the front desk was awesome. It's good care and it's reasonably priced. The deciding factor for us was the cost. My mother in law isn't there anymore. She broke her hip and also needed memory care.

It was a little rough to begin with, but it was probably a combination of getting my mother's meds straightened out , changing to Ciel, and sometimes the language barrier. They hired an additional activity director, who is great.

Staff are very friendly and helpful. The activities are varied and keep residents active and engaged. The only thing we had an issue with was that sometimes weekend staff wasn't communicating smoothly with weekday staff on certain things and I would get a call about something that we had already discussed. I would definitely recommend HarborChase for assisted living care.

I would say it's a nice place. It's not as active as where my uncle was before and that is really hard for him. There were several men that he made friends with and he doesn't have that there. I picked Ciel because it was closest to my house, it offered a large apartment, it was a nice facility and it was a good price. Of course the price went up after the FIRST month so that is not the case anymore....

Staff is really pretty friendly. However, one needs to look up from their phone to see what's happening around them. My daughter passed them several times and they never looked up to see what was going on. Housekeeping is pretty good. The place is clean. If you see something that needs attention, they are quick to respond. Communication with the family is pretty good-no complaints. The move in process was fairly simple-have a checklist! They need to get the Life Loop app working. This was a selling point as though it was already available and it wasn't. Also, they desperately need a welcome packet. I would recommend Ciel. They are overall very responsive and dedicated to helping the transition with the resident and their families.

The staff is amazing. Very engaging and personal. Yes I would highly recommend to others. There are both internal and external decks on multiple levels. A very good restaurant. A café on a different floor with coffee and alcohol and snacks. There are also sitting areas on each floor. Ample gathering locations for residents and visitors

The staff is very friendly to the family. They keep me informed when timely if there are issues to discuss. They encourage the residents to socialize to foster that community environment. I feel very confident that he is in a safe environment where he is cared for by very professional caregivers.

It's positive and they are doing well, dealing with my cranky loved one. We picked this community, because it was clean and available immediately, and they offered a competitive price

What I like the most about this community is how patient the staff members are with the residents here. They generally seem to enjoy their work as well. The people there have made it a good experience - they are so caring and patient. Also the facility is large and airy.

What we like the most about The Langford of Collierville is the friendliness of the staff members and their willingness to help and the way they respond to certain requests. Their biggest problem is lack of staff. Not sure that's their fault or not. However e would recommend this community to other families based on the experience we have had so far.

They are always willing to listen to concerns. Also, my mom is doing so much better participating in regular activities. [name removed] is wonderful with the residents. She does activities or will sit and read with my mom. The ladies who care for my mom are aware she is afraid of water and are still able to shower her regularly. One of the gals braids my moms hair and I think the tenderness she displays is very nice. Sad to see turnover of staff in other areas, but I guess that is everywhere.

1. Lovely facility - new. 2. Very clean 3. Staff was very friendly 4. My issue with quality of care was that most shits had agency staffing, so they don't know the patients. 5. Food was good 6. [name removed] did not participate in any activities, so I can't comment. 7 value for the money- fine

The staff are approachable and easy to work with. I do think that maybe they could have more "from scratch" type food and less of popping it in the microwave. I haven't eaten there though, so I'm just reporting what I've been told by my mother- in- law.

We went with Columbia Crossing because when I was there for the tour, the interaction between staff and residents is what really stuck out the most. They really keep in contact with the families, but I did have to push for that communication. Once I did that though they have been great. In memory care the food is just so so, but on the assisted living side the food is phenomenal. I would definitely recommend them to other families.

I would recommend that you make sure that you are taking a proactive approach in making sure the care is being met for your loved one. Make sure you are advocating for your loved one, to make sure the care is meeting your expectations. Most of the time the staff communication with the family has been good. There are three meals a day and there are choices for the residents to choose from.

Our family had an in-person tour and based on everything we saw within the facility and the staff members we met with we thought it was a really nice experience.

My loved one was here for a respite stay. If I remember right, their minimum for respite is 2 weeks. They have a ton of activities but we just weren't sure if they were getting him. He absolutely LOVED the food. The staff are all very friendly and it is a really nice facility, you walk in and it feels like a hotel. I was told that they keep regular staff and do not hire temporary staff, so it is the same people each day who know the residents. His room had the type of chair he needed for mobility that helped him to stand up so that was nice. They really try to make it feel like home. I would recommend Columbia Crossing to other families looking.

My loved ones room has been clean, and they seem to be well staffed. Often, it's a challenge to get someone to respond in a timely manner. Other than that, they are very friendly. We picked this place because, we needed a quality place to go to, and it checked all of the boxes for my loved one. They keep the residents moving/active.