Ciel Senior Living

Everything is working out fine for mom and dad. Everyone here is very nice and their care has been wonderful. I am very happy that A Place for Mom was able to help us.

Although it is expensive the staff is very kind, caring and patient. The food is fine but often difficult for my mother to eat.. she needs a cup to drink soup etc instead of a spoon.... I'm sure the activities are fine as well for other residents, but I think my mother would enjoy more music and animals. But really it is my mother who doesn't engage.

Ciel was wonderful overall. There were some concerns around staffing or lack of in the memory care unit; however, an overall great experience I believe.

Shuttle service, salon , dr visits all the other extra logistics for life stuff is what stuck out over other places.

The place is bright, cheerful and welcoming. Rooms are spacious and bright. Large dining area separate from the activities area. Activities include walk around the facility (indoors on cold/rainy days), craft making, coloring, musical activities, dancing, trivia.

Facility is welcoming and clean. Staff is always friendly, helpful and courteous! Room sizes in memory care are better than most we looked at.

Weekends lack good activities, I was always hesitant to speak up but when I finally did the admin were appreciative of my input and immediately looked into it to make positive changes. Any environmental concerns, if any, were immediately corrected....I wish more staff had interacted personally with mom. Several did and I appreciated them greatly! I filled out a many page information packet about mom, had a labeled photo album of family and a personal book all about mom....seems like that packet from the facility went into her file and wasn't made use of for staff to interact. I would recommend CIEL but would advise to stay actively involved with your loved one

Communication with the facility and staff can sometimes be difficult. They could improve on the food by expanding the menu options. Overall, I would recommend Ciel of Princeton to others looking.

If you are considering memory care for your loved one, make sure your loved one's ingestible items are locked out of reach, the floors are not slippery. Put their name on everything, monitor their oral care and ensure that food and drink is readily available.

The response time for calls for assistance can be slow depending on time of day and number of employees working at that time. That said, they are open to feedback. It is a small personal facility. The staff to patient ratio is ok, but not great. There are several activities offered each week, but not many are well attended.

I wish they still gave baths verse showers. I would recommend them. The person who gave me the tour of the facility was the biggest factor in the selection of this facility. The pricing structure was also very important.

Nursing team is nice, but speed of service request can be better. Shuttle service and maintenance provide standout customer service. Coordinate with therapy vendors or service have been poor and slow. Dining can be improved and providing a menu for family to see, offering up alternate choices. Seems like everyone gets the served same. Food quality can be better as well. Overall clean and safe space that I feel is the right choice for my dad.

They obviously have the basics down, react quickly to any problems, communicate well to staff and families, food and activities are matched well to all who live there. They are busy people but the make a full stop, look you in the eye & listen to the family's questions, will find an answer & give you the results.

Decent community, though some lagging response times. People are nice but maintenance requests can be challenging.

It has been a very good experience. They did a super job at Harbor Chase. It is very clean and the staff is friendly.

Harbor Chase has been a good fit for my mother-in-law. With only 65 residents (and it’s not full) she doesn’t get lost in the shuffle. Her apartment with the outside patio is great. She real likes it. The food is good and the care staff amazingly friendly. These are the important things that make her happy. There’s been some staff turnover with the head nurse and the maintenance person which has caused some hiccups and we are hoping they will both be settled soon. I’ve biggest frustration has been with the financial department. We were given a month free and after four months are still trying to get that reflected in our invoices. This has been very frustrating but if we had to pick an area of frustration this is the least important to my mother-in-law’s happiness. The activities are ok but they do have some very good programs brought to Harbor Chase. The PT staff is very good too. It’s also a little unclear who we are supposed to contact if there’s a problem.

Great location to many restaurants, light shopping, etc. Staff is very sweet to the residents and work alongside family to create a comfortable environment. I would recommend Ciel Senior Living of Collierville to others looking.

The facility is beautifully furnished and well maintained. The staff was very friendly and knowledgeable, too. We ended up at another facility that was closer to more family members but we would have been very satisfied living here.

There are plenty of activities available, and they have access to the independent living activities as well. The staff has been very communicative. It Never smells and is clean. I like how the residents have an option to have a primary care provider come to them, [name removed] , NP. She calls me after every visit with my aunt. She has been great.

This facility is better for younger and more active. Not that well suited to a resident who needs a lot of care. The food could use fresh and more innovative preparation. Not always possible - I know.