Ciel Senior Living

My loved ones room has been clean, and they seem to be well staffed. Often, it's a challenge to get someone to respond in a timely manner. Other than that, they are very friendly. We picked this place because, we needed a quality place to go to, and it checked all of the boxes for my loved one. They keep the residents moving/active.

There was housekeeping service and my mom's apartment was always maintained along with the common areas. The staff were attentive to mom's needs and treated her with respect. The activities were fun and engaging, even if mom forgot that she did them.

We picked this community because, it was convient to home, They need to improve on, monitoring the rooms of the residents. It's a nice place, overall. Most of the staff is nice.

This is an excellent community. I would recommend the community to others for their loved ones. The dining experience and activities are great for the residents. There are three meals a day served to the residents, and the family can join our loved one for meals. Some of the activities include: dog shows, entertainment, and more for the residents to participate in.

We picked this community, because my loved one wanted to go to this community. Overall, we are satisfied. They need to improve with the activities, and offer more activities on the weekend.

We chose HarborChase of Long Grove because they talked about a men's club that they had - most facilities are predominantly women so that was the driving reason that we chose this facility. The transition could have been done much better - there was an extreme circumstance with management and there was no back up plan. What they told us would be done, was not done so that could have gone smoother. Overall we have been pleased and would recommend them to others.

We had a nice tour experience with Bella Vista Retirement. I just felt that the facility itself was too big and would have been overwhelming. When we came to tour we did not see many people out and about socializing.

Overall excellent place for my wife!

So happy Fieldstone has stepped up to keep our loved ones safe during Covid-19. Happy with all the activities offered! Looking forward to many Great years ahead.

It was a very nice facility.

Above average facility overall. Good to have memory care and assisted living under one roof. Staff turnover is very high. Night shift staff in memory care is sub contract staff with little training. Assisted living staff are employees and much better trained. Very friendly staff. Everyone makes a point of getting to know residents by name.

Excellent care, responsive and communicates well (especially important to me as I live 750 miles away). They always treat me well when I visit and know my name!

Fieldstone is a very nice facility. The staff showed us around and there are 2 sides. One of the sides we were unable to tour because there was a covid outbreak. We appreciated their honesty and the precaution they were taking for us and for their residents.

As far as how they handle my loved one and the nursing staff, they are really good. I haven't been pleased with their handling of messages and follow ups regarding care for my loved one. I know it has a lot to do with new people coming in, shortages in the work force, and the inability to get people in who are trained and motivated. There's not enough staff in key areas, which is a direct result of the environment we're in right now. Some of these things are beyond their control. The people who are good are also trying to take care of other stuff outside of their own responsibilities. The director is good and the nurses I deal with are great, but there are a few positions that don't follow up. I'm not saying that's the case for everyone there; but there have been a few things they were supposed to take care of that didn't get done. I have talked to them about it and it has improved so far.

I would tell others to call A Place for Mom, you gave great ideas. This was the perfect place for my loved one. They have 2 bedroom and 2 bathrooms it has over 1300 square feet and a kitchen and washer and dryer along with storage that is included in the apartment.. This is exactly what I imagined for my loved ones. They look forward to their meals and it includes all three meals. The residents are able to have choices on what they want to eat. Also, the family is able to eat with our loved ones in the dining room. They have in room treatments with a nurse practitioner.

Our tour at Harborchase of Shorewood was good. It's a very nice facility. It's very new and very clean. The resident units are very nicely appointed. However, it is also very expensive.

HarborChase is absolutely beautiful, it is expensive but completely worth it. It is very clean, and the sales coordinator while we were touring was amazing. She was on top of everything, she was always available and was great at explaining anything we had questions on.

It's a great place. It's very nice. Most of the staff I really like. My loved one likes the food. They have plenty of activities. I highly recommend it.

Our first impression of HarborChase was amazing, it is brand new. It is like walking into a swanky hotel in New York, just beautiful. With it being newer they are still working through some kinks but there is a lot of potential. The dining experience is great, the residents get to eat off a menu and there are happy hours everyday. Even with turnovers the staff are doing their best to accommodating each residents as an individuals. The staff members are very nice, the community is very clean and they really try to build a community atmosphere. Overall we are pleased and we would definitely recommend to other families to come check out HarborChase.