Chelsea Senior Living

Faculty and staff are warm, friendly and try very hard. The chef has been put in a difficult spot. He has to cook for the independent residents at the same time as the assisted residents. Therefore since the assisted section opened the food has changed. No longer tasty and more suited to people on restricted diets. My mom and others are very unhappy with the change. Dinner staff is insufficient. Food is cold.

We took a tour of The Chelsea at Shrewsbury during our search for a Memory Care facility for our loved one. This facility looked very nice! The cleanliness and friendliness were good. The facility atmosphere also seemed good. However, we chose a different facility that seemed to be a better fit for our loved one.

My family and loved one have had a good experience with the community. The staff seem to be kind, caring, and knowledgeable. Everyone seems to be friendly. There are meals and activities provided to the residents, and this is helpful to their socialization. Our loved one is happy here and has no complaints. Overall, this is a community we would recommend to others.

The management is good. There is room for improvement with the aides.

Somerset Gardens by Chelsea was the next to last place I visited out of about 10, so I do not remember a whole lot since I was exhausted by this point. All of the people that I met who conducted the tours were most pleasant, eager to answer questions and gave freely of their time. I would tell others to: Find out if the facility has an "enhanced license." Find out the actual cost, not just the flat rate. I was taken aback that each facility tacks on a "community fee" equal to one month's fee upon moving in.

We toured Maple Pointe Assisted Living and it was a very nice place. It was more expensive than some of the other options. They also offered more than my loved one needed, she's not a very active senior. The cleanliness and friendliness were good, also.

We toured Somerset Gardens and it was a very nice facility! They offered more than my loved one needed, she's not a very active senior. This facility was also more expensive than some of the other options that we toured.

Everybody has been wonderful. The staff is super friendly and easy to work with. Sometimes you need to keep on top of things in order to make sure that your requests are being met. Overall I would recommend them to others looking with just a few caveats.

The staff is very accommodating. The facility is not overly full, which is nice. My loved one gets plenty of individual attention, and they're meeting her needs.

My loved one was only here for 3 short weeks. During the time here, the staff were wonderful. They went above and beyond for my mother and were very attentive to her needs. The facility was brand new so they were still learning and just getting started. There were not many activities going on while she was here, but by the time we were leaving they had added a lot of new programs. It was overall a positive experience.

They make sure, my love dones meds and physical therapy are always a priority. The staff turnover is high, and the food quality could be improved.

People are nice, the care needs improvement. We were told she would get 3 showers a week, she's lucky if she gets one.

They have done a very good job in providing care for my loved one. The staff communication with the family is good. There are areas such as food and activities that have dropped recently. It would be nice to see more variety and quality of food offered to the residents. The community recently lost their bus driver and they haven't replaced this position yet and now the residents aren't able to go on field trips and the residents are missing these activities.

The staff during the tour was wonderful. The community was more than we wanted to spend, and the community was too large for my loved one. I didn't feel as a welcoming and a homey feeling when we walked into the community.

I would recommend the community to others for their loved ones. They are trying very hard. This is a newer community and have been open for about nine months. The staff they have are very good; however, they are understaffed and working on it. There is a movie theater that they could show more movies geared towards the residents genre. It would be nice to see religious activities coming into the community. They are trying very hard, overall.

The staff seems helpful and friendly is a positive The activities are geared towards bingo and childish games Also, they don't have car services for the residents to go to doctor appointments as part of the price. My loved one sometimes feels like a prisoner

Very good. Friendly staff, good food and good activities. All of the above categories are good.

Our family had an in person tour and it was a nice tour experience but we are just knocking it down a star because it just did not seem as clean as other communities we had toured.

We like the people there are very nice, they take time to talk to you when you come to visit. Sometimes the care does waiver and occasionally they do need more staffing

Just like everyone else they are struggling with staffing due to all the Covid regulations. The nursing staff is not what it was when our loved one first moved in, they could use more aides who listen to the residents and families.